The phone does not go to the play market. How to enter the Play Market: tips for new users

In this article, let's see why it doesn't work today Play market Google and what to do. We will perform actions with the phone in order until the access problem is completely resolved. Read to the end.

This article is suitable for all brands that produce phones on Android 10/9/8/7: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Attention! You can ask your question to a specialist at the end of the article.

What about the Play Market and Google servers

Before starting Android diagnostics, make sure that the Play Store works on other devices. Try to go to Google Play through a browser on a computer. If there is an error everywhere - for example, the device writes "Timed out" - then the problem is clearly on Google's side. Wait a little and then try again.

Reset settings and uninstall updates

If the Play Market does not start on your phone or tablet:

1. Open Android settings.
2. Go to Applications or Application Manager.
3. Find Play Store.
4. Click "Memory" -> "Clear Cache" and "Erase Data".
5. Reboot your device.

If the problem occurs after Update Play Market, for example, the screen lights up and goes out, then roll back to the previous version. Also go to the application settings and select "Uninstall updates".

Clearing the cache and deleting data sometimes has to be done for the Google Services Framework, which are also related to the work of the app store.

Restart and check internet

If the error occurs for the first time, restart the device. It is possible that the Play Market does not start due to a small system glitch, which can be fixed by restarting Android. To restart your phone:

1. Hold down the power key.
2. Hold until the shutdown window appears.

If you see when you start the Play Market, check your Internet connection. You may not be connected so you can't access the app store. Launch your browser and go to any site to make sure the Internet is working.

In April 2018, Roskomnadzor began to ban Telegram and Google's IPs fell under the "distribution". As a result, for some residents Russian Federation some services became unavailable, including the Play Market. Make sure that this is not your case, regardless of the date, because. a similar situation can be repeated at any other time.

Also, make sure the date and time are set correctly. Turn on auto-detection based on network data or set the correct date manually.

Play Market is the main source of Android apps. If it does not work, for example, it writes "Error RH-01" or "Login failed", then the user is unable to quickly install new programs. The causes of the failure can be different, but most often they can be identified and eliminated on their own.

Enabling Google Accounts and Download Manager

For the Play Market to work, Google Accounts and Download Manager must be in the list of running applications. To find them, in the Applications section, click the All or Show System Applications tab.

If the program does not work, click the Enable button. At the same time, clean the cache and data, if any.

Account issues

1. Open the settings, find the "Accounts" section.
2. Select a valid Google account.
3. Synchronize manually all data so that it is stored on Google servers.
4. Return to the previous menu and select "Delete".

After deleting, add your account again by entering your username and password. The synced data will return to your phone automatically.

Application conflict

If the problem occurred after installing Freedom, an application to bypass license checks and make freebies, then it must be removed.

1. Open the list of applications in the settings, go to the "Installed" tab.
2. Find Freedom and click Stop.
3. After stopping, delete Freedom
4. Reboot your device.

Instead of Freedom, another application may be causing the problem. If the error occurred after installing a program, disable it and uninstall it.

Cleaning up the hosts file

The work of Freedom and other applications can bring another problem - adding entries to the hosts file that block the connection to Google servers. To remove the restriction, you need root rights.

1. Launch the Root Explorer App
2. Find the system folder.
3. Go to etc directory and set R/W permissions.
4. Select the hosts file.
5. Grant superuser rights to the application.
6. Delete all extra lines, leaving only 127.0.0.1 localhost.

There are times when the Play Market does not download applications (via Wi-Fi for example), Android writes that “there is no connection”, or a message appears stating that in google app Play Store encountered an error. Android smartphones such as Samsung and Lenovo do not download games.

Let's see why this happens, how to deal with these issues and what to do to forget about them forever!

Instability during the operation of the Play Market and its complete inoperability can be caused by various reasons. A virus, technical problems on the server, failure of add-ons, constant crashes of the application, and other errors can lead to partial or complete incapacity of the program.

Restoring factory settings in the Android OS is not always an acceptable option, in which the user will have to install applications again, and SMS and phone book contacts that are not duplicated on a SIM card will disappear without the possibility of recovery!

Solution

First, restart your device and check if you have internet access. Many bugs are eliminated by these simple actions. Launch the Play Market and if the problem persists, move on to other options.

Consider the easiest way to resume the Play Market on Android.

Method # 1 - delete account data

Method # 2 - clean the hosts file

If the error has not disappeared, we execute the following algorithm.

A possible solution for fixing the errors could be updating or completely reinstalling the program. In some cases (very rarely) you can use the date setting on your phone / tablet.

Try deleting your Google account, restart your device and restore it. Make sure your mobile phone there are no programs (for example, Freedom, designed to hack games) that block the Play Market for Android OS.

Many users of various mobile devices, using the Play Market, are faced with a common notification with the text “No connection” when accessing the Internet via Wi-Fi.

Method # 3 - remove the proxy

If all other programs and browsers work, and the Play Market does not see the connection, try disabling the proxy using the following steps:

• Menu;
• Settings;
• WiFi;

Select and hold the network you are connected to, click Change Network. Next, click the "Advanced Options" switch and set the "Proxy Server Settings" to "None".

If the proxies were turned off, go to the Internet connection properties. Check "Advanced Options", "IP Settings" must be static. Set DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4 and save. Disconnect from Wi-Fi and reconnect.

Method # 4 - configure the router

Another method to solve the problem is to change the MTU: open the router settings, find the Network - WAN tab. For MTU Size, specify one of the values: 1500/1460/1420. The correct amount can be obtained from your ISP. Save, restart the router, check if the Play Market is working.

Reset to factory settings

If none of the methods allowed to eliminate the error that occurred, make sure that all the necessary data is duplicated on the SIM card and memory card and reset to factory settings. This cardinal method will absolutely return the working Play Market.

Be careful when installing suspicious software that works by finding bugs, white spots and shortcomings in Android. Anyone can harm not only the stable operation of the Play Market, but the entire system!

List possible errors Google Play Store

• 403. An error that appears for users from the Crimea. In this case, you can use a proxy, or change your account (as an option), since the Play Market in Crimea no longer works;
• 495. Appears when downloading any files from the store;
• 941. During the process of updating applications, this error may appear;
• 491. If such a message appears, then you need to change your Google account;
• 498. The cache of the device is full, so it needs to be cleared. This is done very simply, go to: settings - applications and remove the "extra" from the selected application. You can use some kind of software that will clean the system;
• 919 (923, 492). The device's memory is full. Solving the problem is easy, you need to delete unnecessary things from your phone or tablet;
• 927. The app store may be currently being updated. We wait a few minutes and repeat again;

In this article, I tried to write about all the problems with the Play Market and how to solve them. I hope that they will help you and you can safely use the application.

play store not working

Many users are faced with such a problem that Google ceases to function for unknown reasons, giving errors of various numbering, which are unlikely to tell ordinary users anything. And sometimes this problem can occur quite often on the same device.

First of all, you need to understand that the service may work due to technical problems related specifically to the service itself, or due to some problems associated with our mobile device. In this article, we will try to give tips on how to deal with this problem.

The simplest reason is you deleted the play market. You can download again. We also advise you to download an alternative market for you - this.
Updated 07/14/2018

If your play market has been updated and stopped working, try downloading the old version. Latest update 10.8.23-all made a big problem (Android 5.1). If your phone freezes, the processor loads up to 100%, then it hangs and does everything that you tried to do during the freeze, hard reset will not help, rolling back to old version google play.

Updated 04/23/2018

If the play market stopped working for you on April 22 or 23, 2018, this is due to Telegram blocking.
Google crashes: why are services not working? On the night of April 21-22, thousands of Russian users complained about the unavailability of the Google site. On April 16, Roskomnadzor blocked 655,532 Amazon-related IP addresses and about a million more Google addresses. We hope that the blocking is temporary, but for now you can use our site, see the application and games in the site menu, you might like something. Bookmark the site.

To make the application work, you can try.

No matter how trite it may sound, but first of all, you just need to restart your smartphone, because sometimes the system can freeze, and a simple reboot will return it to working condition again.

2. Reconfiguring Google Play Store

one). We go to the "Settings" section;
2). Open the "Application Manager" section (on some devices, this column is simply called "Applications";
3). We find Google Play in the list and click on the Market
4). Here we need to click either "Erase data" or "Clear cache" - on different device models, this column may be called one way or another.

If after that the problem has not been solved, we will look for a way out further.

3. Get rid of app updates.

4. Reset "Google Play Services".

5. Google Accounts is not enabled in Settings

6. Disabled "Download Manager"

7. Deleting your account from Google and restoring it

8. Apps preventing Google Play Store from working

Some applications you have installed may block the Market. So go through the list carefully. installed programs, it is likely that some programs do not allow the Market to work in full. Such blocking applications include Freedom.

9. Troubleshooting the hosts file

That's not all, then we need the Root Explorer program. It won't be difficult to download it. So, we have a program. Next, follow the path "/system/etc/" and find the hosts file. You can open it with any text editor. In this file, we need to leave only one line: "127.0.0.1 localhost". If it is not there, we prescribe it ourselves. There shouldn't be any other lines.

10. Reset settings - hard reset

And so, go to "Settings", click on the item "Backup and reset" and select "Reset settings". After that, we will see the item "Reset phone settings", then click "Erase everything".

You should not be afraid for your data, as there is a backup copy of the system. Creating a copy for the user is not difficult. You just need to find the item "Backup data" in the settings. As soon as you restart your mobile device after clearing the data, all data can be restored from the backup.

11. No internet connection

Perhaps the problem is the lack of Internet. Go to any browser and try to open some site, but if this does not work, most likely you need to solve the problem with the Internet.

12. Set the correct time - "No connection"

Let's say you see the "No connection" error, but you made sure that the Internet on the device is fully functional. Then you will need to go to the time settings and set the correct time zone and, accordingly, the time itself. To prevent such problems from occurring again, you need to create synchronization between time and the network. It is very easy to do this. We go to "Settings", click on the "Date and time" column, and then, next to the two columns, check the boxes - "Network time zone" and "Network date and time".

13. Clean the Clean Master system.

Ccleaner, run, click clean. Ready.

14. Error while receiving data from RH-01 server

If all these tips did not help you, ask questions in the comments and the PlayMarket-androidS site team will help you.
Perhaps you have one of the following problems:
- Play store error out of memory.
- Play store error not connected.
- What do they mean Google errors play.

This problem occurs quite often, and if it bypassed you, then you are very lucky. I have repeatedly encountered various errors and a completely non-working Google Play Market on Android, so I share my personal experience on how to return the most popular service from Good Corporation to working condition.

So, there are a variety of failures in the Google Play Store: technical problems on the service side, constant errors, app crashes, and complete inoperability. In this guide, I will give some useful tips on how to fix it all.

1. Restart Android

The first step is to restart your device. This usually solves most problems with Google Play. If it doesn't help, move on.

2. Reset your Google Play Market settings

For this:

1. Go to settings.

2. Open "Applications" or "Application Manager".

3. Find Google Play Store in the list and click on it.

4. In the application settings window, select "Erase data" and "Clear cache".

I think this should help even more users, but if not, move on.

3. Remove Google Play Store updates

We act in the same way as in paragraph 2, but now instead of "Erase data" and "Clear cache", click "Delete updates".

This will return the Play Market to its original state at the time of installation.

4. Reset your Google Play Services app

Again, go to settings, open "Applications" and find "Google Play Services" in the list. Open it and also clear the cache and data.

5. Clear the cache and data of "Google Services Framework"

Go to "Settings" → "Applications" → tab "All". Select "Google Services Framework". Click "Erase Data" and "Clear Cache".

6. The Google Accounts app is disabled

Go to "Settings" → "Applications" → tab "All". Select Google Accounts. If this application will be disabled, enable it.

7. Turn on "Download Manager"

In the application section, swipe left to go to the "All" tab and open the "Download Manager". If you have it disabled, click "Enable".

If it is already activated, and the previous tips did not help and Google Play does not work, we move on.

8. Delete your Google account and restore it

You can find out more about this in the instructions:. There, in step 6, select "Delete account".

9. Applications blocking the Google Play Market

Some programs may block the Play Store. For example, the well-known Freedom app, which allows you to make in-game purchases for free, can interfere with the normal operation of the Google app store.

10. Set up the "hosts" file

If you have the application installed, then this item is for you.

This method requires root rights. You can get them using the following instructions:

First, disable the Freedom application (in the program menu, the “Stop” item), and only then delete it.

Then install the application or . Then find along the way /system/etc/ file "hosts", open it with a text editor and leave only this line (if not, write it):

127.0.0.1 localhost

Save your changes. After that, restart your Android gadget.

11. Reset settings (Hard Reset) Android

This is the most radical method that will delete all data from the internal drive. The data on the memory card will remain intact. Full instructions on our website: (follow the link, you need the second method from the article).

This tip will definitely help, so do not be afraid - it can also be used. The main thing is to create a backup copy of the system before that. How to do this, read in paragraph 6 of this manual.

After that, at the first start, you will be able to restore all data from the previously created backup (backup copy).

12. Check Internet connection

Check your network connection. If not a single site opens in the browser, restart the router and correctly.

13. Set the correct time (error "No connection")

If an error occurs: “No connection”, although the Internet is working, then this paragraph of our instructions should help you.

Set the correct time and enter the correct time zone. It is best to synchronize these settings with the network. To do this, go to "Settings" → "Date and time" and check the boxes next to the items "Network date and time" and "Network time zone".

14. Google IP Blocking

UPD 04/23/2018 After Telegram was banned in Russia, Roskomnadzor blocked more than 18 million Google IP addresses, which caused many users to have problems connecting to the company's services, including the Play Market.

To restore access to the app store on Android, use . Since Google Play does not open, you will also have to download a VPN client (for example, Turbo VPN).

After that, launch the application and click on the button at the bottom of the screen. When prompted to connect, select OK.

Turbo VPN data centers are located all over the world, you can connect to servers in Germany, the Netherlands, the UK and the USA for free. To redirect your traffic to one of them, click on the icon in the upper right corner and select the server country from the list.

Try all of the above methods and one of them is guaranteed to help.

Like Windows, the Android operating system allows you to install applications offline, however, most users prefer to use Google Store, more precisely, a special Play Market program. This method is not only more convenient, but also more secure than installing from an APK file, since many applications are checked by an antivirus program before they are published.

Alas, neither the Play Market nor the Android OS itself is perfect, so from time to time users have to deal with various errors, including errors in the operation of the Google Store. For someone, the Play Market simply does not open, for someone it cannot connect to the server, someone complains that it is impossible to perform this or that operation.

The reasons why the Play Market does not work are more related to malfunctions in the system itself, but it often happens that the user himself, who voluntarily or unwittingly changed the Android system settings, becomes the fault of the Store. What to do if the Google store, which was functioning perfectly before, suddenly stopped working?

Temporary issues

Application Store issues can be caused by temporary glitches in system services. This fully explains why the Play Market does not work on Android. What to do? No matter how trite it may sound, a simple reboot of the device often helps in such cases.

You should also note that problems with the Store may be related to problems on Google's servers. Checking this is very simple, just try opening the Store in a browser or from another device.

No internet connection

Check if everything is in order with your Internet connection, if there are enough funds on your account, if the mobile traffic limit has been exhausted, if you have left the coverage area, if the signal source is a router, make sure that it distributes the Internet, and the mobile device sees the network and is connected to it.

Broken Google Store and Services settings

It is possible that the problem is related to the failure of the settings of the Store itself or Google services. Please exclude this option. Go to the application management section and, finding the Play Market there, clear its cache. If this is not enough, also click the "Erase data" button.

These actions will delete temporary files, reset the Play Market settings to default values ​​​​and, if the problem lay here, restore it to work. Similar steps must be repeated for the Google Play Services application. Please note that after the reset you will have to log in again.

Problematic Updates

If the Play Market on Android does not start after the update, it is possible that bugs in the update package became the source of the problem. Try uninstalling the update or rolling back to a previous version of the app, if available. For these purposes, it is good to have some kind of application backup program on the device, for example, SYNCit HD.

Disabled Download Manager or Google Accounts

The Android operating system has service application like download manager. It is believed that for the Play Market to work correctly, it must be running. Go to application management, go to the "All" tab, find the "Download Manager" application and make sure it works. If Dispatcher is not active, enable it.

At the same time, we recommend that you find the Google Accounts application and also make sure that it is also active. If this application is disabled, the Play Market will not open, and if it does, it will most likely not work correctly.

Google account access errors

The reason why you cannot enter the Playlist Market may be an error accessing account Google. You can solve this problem by deleting your Google account and reconnecting to it.

Since deleting an account may result in the loss of user information, it is necessary to back up important data before performing the operation.

Presence of incompatible applications on the device

Some third-party applications, in particular Freedom, can block access to Google services and thereby disrupt the operation of the Play Market. If you're using Freedom or a similar app and you suspect that it's causing the Google Store to malfunction, uninstall it. You need to remove such programs correctly, namely, first the application must be stopped and only after that press the uninstall button. Sometimes the normal operation of the Market is hindered by a running vpn service. Try to stop it temporarily.

HOSTS file changed

A number of third-party applications, such as, for example, the same Freedom, can change the system HOSTS file, which is responsible for connection settings with remote hosts. There is a possibility that some third-party program has written its data to this file, which prevents a normal connection with Google servers. Therefore, after completely uninstalling questionable applications, you should check the HOSTS file.

You need to be root to access it. Let's assume you have them. Navigate in file manager to location /system/etc, open the specified file with any text editor and delete all contents from it except for the line 127.0.0.1 localhost. Save the file, restart your device and check the Play Market.

Store files are corrupted

Another reason why the Play Market does not start may be a violation of the integrity of its files. Such damage could have occurred after a virus attack or user manipulation of the Store files. In this case, the Play Market should be tried to reinstall. Uninstall the application in the standard way, clean the system with CCleaner or another cleaner, then download the Market installation APK file from a trusted source and produce it in any way convenient for you.

Wrong time set in settings

And now consider the situation when the Play Market does not work via Wi-Fi or Mobile Internet and writes “No connection”, although it is known for sure that everything is in order with the Internet connection on the device. The most likely cause of this problem is an incorrect time in the settings. Go to the date and time section and check the boxes next to the "Network time zone" and "Network date and time" options. After that, the date and time will be synchronized automatically.

Reset the device to factory settings

Factory reset or Hard Reset is a tough method, which should only be resorted to when other methods have failed. Before resetting, it is imperative to create backup copies of personal data, as well as the necessary applications, because they will all be deleted. Run procedure full reset You can either from the "Recovery and Reset" section, or from the Recovery menu (recovery mode).

flashing

This is perhaps the most radical way to restore the Market. There have been cases when the Google Store, as well as other applications, services and the Android operating system itself, continued to work incorrectly even after a factory reset. In this case, you can resort to flashing as an extreme option.

Summary

So, we have given the main reasons why the Play Market on Android often does not open and indicated what to do in most of the cases described. However, you need to understand that there are problems, if I may say so, of a private nature that users of mobile devices with custom firmware have to face. The same should be said about the owners of Chinese mobile phones, in whose firmware Google services are not used in principle. Errors in the Play Market, for example, after installing it on Meizu smartphone, may be caused by other reasons, which should be considered in the context of the features mobile device and its software environment.