Google Play Hotline, how to write to support. Google hotline Write a letter to google play

Keep in mind that you can only contact Google directly in some cases. If you're not a member of the press or a G Suite administrator, you can contact Google by letter or apply for a job.

The only exceptions to this rule - Android smartphone support, Pixel smartphone support, and Google Drive support - are listed in the previous section.

Never call a phone number found on a site that is not owned by Google. At the moment, several fraudulent numbers can be found on the network, which supposedly can be used to contact Google. To avoid being scammed or just not wasting your time, only call the number listed on websites or Google Docs. For example, you can call the number on the G Suite form.

The same goes for addresses. Email and regular addresses.
Google employees will never ask you for your password when talking on the phone or chatting.

Send an email to the Google press office. If you are a member of the press and would like to contact Google, please email [email protected]. Depending on the subject line of the email, you may or may not receive a response.

Google only responds to emails from prominent members of the press.

Send an email to the Google mailing address. If you don't mind sending a paper letter and not getting a response, Google's address in Russia is st. Balchug 7, Moscow, 115035, Russia, or in the USA: 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google is unlikely to respond to a regular email, so don't send it if it's urgent or sensitive.

Contact G Suite support. Regular users won't be able to do this, but G Suite administrators have access to 24/7 customer support. To use G Suite to communicate with Google, you must be a G Suite administrator and follow these steps:

Go to https://gsuite.google.com/intl/en/support/ in a web browser.
Choose a contact method (for example, click Phone Support if you want to call Google).
Click Login.
Sign in with your G Suite administrator credentials.
Follow the instructions on the screen. If you're calling Google, you'll have to follow verbal instructions.

Apply for a job with Google. The last way to contact Google directly is to apply for a job with that company. You can view open positions and apply on the Google Careers page:

Go to https://careers.google.com/jobs on your computer's web browser.
Change the location in the text box on the right side of the page to match your preferred place of work.
Click the "Search jobs" text box, and then click ↵Enter.
View open positions.
Select a job and click "Apply" in the upper right corner.
Fill out the application and follow the instructions on the screen.

This is the biggest google problem- lack of sane support. A huge corporation with gigantic profits is clinging to normal support. But it is still possible to solve your problem.

Primary communication method

Basically, here is a contact form (much the same is available at this link) where you can contact Google. Usually there are issues related to their products - Gmail, YouTube and so on. Select a product and there will be a search for problems - perhaps if you start typing your problem, the solution will be displayed. If not, there are "Help Forum" and "Ask on Twitter" buttons at the top right:

There you can ask your question and one of the users of the service will most likely answer you.

You can try to write to [email protected], but they are unlikely to answer you - they answer mainly to corporate clients.

How to write to Google about your site

If you are a webmaster or SEO specialist, then you need to go to help forum for webmasters and you can ask your question there.

I will say so. In other ways, do not even try to contact them about problems with the site and its promotion / position in the search. They just put a bolt on everything. Therefore, only the community of webmasters can help you.

Through the Search Console, you can also submit a review to Google, but again, it is unlikely that you will receive a response to it:

Phone numbers

It is unlikely that you will be able to achieve something from them, but just in case, I indicate the phone numbers of their support.

In this article, we will find out whether it is possible to contact technical support representatives, how does the help desk work in general? Is there a Google Play hotline, what numbers can you call in Russia? Is there an alternative, are electronic appeals sent, what is needed for this?

About the service

Google Play- a service from a well-known company with a multi-billion dollar turnover, engaged in the field of Internet technologies. Google Play service is a store software various purposes for work, leisure, entertainment games, educational programs, etc. The application is installed on all smartphones where it is used operating system- Android.

How to write to Google Play support?

Google Play has its own help center where you can get detailed advice on any issues related to the organization.

The support service is arranged a little differently than in other services. To send messages, use one of the following forms:

Help tab on the main screen - .
Forum where users can share their impressions and leave comments to moderators - .

The app store considers other ways of accessing, directly from the extension on your smartphone, click on the section at the bottom of the "Help" page. Fill out the form and send a message for consideration, in a similar way, users can leave a review or complaint.

What is the Google Play Hotline Phone?

In Russia, as in other countries where Google products are popular, another direction of communication is also developing. The hotline phone is declared in each of the CIS countries, by which they contact the contact center directly and ask questions of interest.

You can call in Russia from any region to a phone number for free, there is a single reference service - 8 800 100 46 64.

There are no separate city numbers, the contact center handles all calls on its own.

You can get through to the service during the hours of the call center from 09:00 to 19:00 daily, on weekends technical support is available from 10:00 to 19:00.

Addresses on the map

The address, phone number and working hours of the company can be found on Yandex Maps.

What is the hotline for?

Remember, the contact center will not help with all problems, but only with those related to the competence of the organization. The hotline will answer questions related to:

Application evaluation.
Problems with installation, downloading.
Login to your personal account.
Creating an account.
Issues with submitting reviews.
Reports of a low-quality product that violates the requirements.

Support service specialists accept complaints about the work of the technical center or complaints about individual products available for installation on the service.

In what case can support not be able to help?

Support deals only with requests, the topic of which relates to the activities of the company. Therefore, it is not worth discussing third-party topics, this also applies to the forum, where users often discuss distant topics.

Communication with technical support through the application

The official Google Play app is suitable for all Android smartphones, install it and get access to a huge bank of software and entertainment software.

Technical support processes all requests received, including through the mobile extension. In the "Help" section, similar to the site, you can send an appeal or leave a review.

How to write a complaint?

To leave a complaint about the actions of the company's employees, the operation of products, the quality of programs, errors in the application, all users can use the above methods:

Forum.
Section on the site or in the application.

You can report your claims in another order by calling the hot number of the call center.

Other contact methods

Not quite the usual way of addressing, this is sending comments to in social networks. Recently, the company has created official communities on popular social resources:

In contact with -