Sample complaint letter to mobile operator. How to write a claim to a telecom operator: a detailed step-by-step guide

Each consumer regularly purchases goods of different categories and uses services. Unfortunately, not all sellers and organizations offering services fulfill their obligations in good faith.

Cellular operators are also service providers. But the quality of communication sometimes leaves much to be desired.

Russian consumers are accustomed to such a situation, so they often do not even know that this problem is solved quite simply.

In case of violation of consumer rights in the provision of services, it is worth making a written claim. However, before drawing up a document, it is necessary to familiarize yourself with the general provisions enshrined in the legislation.

Cellular operators do not offer consumers a single claim form. This clause is also not specified in the service agreement.

However, you can make a claim by contacting a lawyer who deals with issues arising in the field of consumer protection. If desired, each person can understand this issue on their own, you just have to delve into this issue.

When compiling a document, be guided by the following rules:

At the beginning of the claim, indicate the name of the organization providing cellular services;
Please enter your full name head of the offending organization. This information must be provided in the communication salon. However, if this data could not be obtained, it is sufficient to indicate that the complaint is being made in the name of the head;

Write the details of the subscriber who submits the claim. If the subscriber is an individual, then indicate the full name, if legal - the name of the organization;
Write the phone number referred to in the document;
Give the document a title. To do this, after completing the application header, write in the middle of the sheet “Claim due to violation by the operator ...”. Please provide a specific reason for the request. The consumer may be dissatisfied with the conditions, quality or cost of communication services, incorrect communication of employees;
Indicate the date the claim was made and the name of the locality where you live;
Please describe the grievance in detail. What exactly happens when using a particular service? Under what circumstances did poor quality manifest itself? And other circumstances that relate to the complaint. The descriptive part should be written in simple understandable language. The use of legal terms is encouraged, but not considered a prerequisite;
Make a list of documents that are attached to the claim.

The completed document must be provided to employees working in the communication salon. The claim must be accepted from the consumer without fail, but in rare cases, employees may ask to rewrite the document, providing a sample of the organization.

What documents need to be attached to such a claim?

Documents confirming the fact of the provision of low-quality services must be attached to the complaint.

Such documents include:

Subscriber contract for the provision of communication services. This document proves that the consumer and the mobile operator are bound by certain rights and obligations. At the conclusion of the contract, 2 copies are created. One is issued to the subscriber, and the second remains with the organization. Therefore, in case of loss of the document, you can contact the communication salon with your passport and ask for a copy. It can be issued immediately or only after a few days. However, the consumer retains the right to write a complaint in a special book in case of late submission of the contract;
A document confirming the payment;
Other documents that are relevant to the problem described in the claim. This can be a breakdown of expenses, billing, receipts for payment for communication services, etc.

The rules for compiling and filing a claim are enshrined in the Federal Law "On Cellular Communications". Unfortunately, the employees of the communication salon are not always familiar with the provisions of this regulatory legal act. Therefore, before contacting a communication salon, it is a good idea to study the important points that protect the rights of the subscriber.

Give employees only copies of additional documents. The originals may be needed in court.

How to file a claim with the person in question regarding the poor quality of the provision of communication services?

The easiest way is to personally contact a mobile phone salon. In this case, you can be sure that the complaint will reach the addressee, however, often going to the communication salon is associated with unpleasant nervous tension.

Employees cannot have grounds for refusing to accept a claim. Therefore, when protecting your own rights, you should be more persistent.

After receiving the complaint, the employees of the organization must provide the subscriber with feedback channels through which they can receive information about the status and results of the complaint. In addition, employees are required to indicate the time frame for the consideration of the claim.

After that, the subscriber must wait for the results of the complaint. You need to spend not only your own nerves, but also a lot of time on a personal appeal to a communication salon.

However, there is a second way - to send a claim by e-mail. Thus, direct communication with employees can be avoided, but, as a rule, the period for considering a claim is delayed. The long period of consideration is not connected with the long delivery of the letter, but with the procedure for parsing letters and other circumstances that will depend not on the consumer, but on the mobile operator.

Even if you are an advanced user and actively use cellular communications, you may need help from time to time.

Providing services mobile communications, the Megafon operator in caring for its customers and has developed a subscriber service so that it is as simple and accessible as possible for any of its customers. Employees of the company are always ready to talk in person to help resolve your issues, or do it using any other means convenient for you. Knowing the number of the Megafon operator, you have the opportunity to contact a specialist, wherever you are and get professional advice from him.

The way how to call the operator Megafon

The need to consult with the operator arises for various reasons. For example, if the client could not find the necessary information on the official website megafon.ru, which provides various information on tariff and service packages not only for residents of Moscow, but for other regions. Or you need to urgently change the tariff, but do it yourself from your mobile phone does not work.

And sometimes the most acceptable option is to use communication with a “live” consultant. In any case, the Megafon provider has a number of numbers by which you can easily contact the operator.

We call the operator Megafon if necessary

It is best to write down or remember a number that you can call using your mobile phone. Calls made from the SIM card of the Megafon provider are completely free. You can call one of the following numbers:

The easiest way is to use a short number. By typing on the phone keypad, you make a call to the customer support center. Initially, you will hear the center's answering machine. After pressing the 0 key, you will have to wait for the connection directly with a live operator. It can take some time. As soon as one of the specialists is released, you will receive the necessary assistance.

Contact a consultant by sms

Sometimes there are cases when the client does not have the opportunity to make a voice call. Or he has a limited supply of time and wait until one of the company's employees can be released. If you find yourself in such a situation, and you are visited by the thought that you will not be able to get advice, then this is not so. Megaphone provided for such an option.

Benefits for corporate clients
Each individual entrepreneur, large or small enterprise, for successful business development, should think about providing reliable cellular communications. This applies to the work of any legal entities. Megafon offers a package of tariffs and services for its corporate clients. Collaboration on the terms of a corporation is extremely beneficial for customers. Corporate communication through Megafon provides the following benefits:
Attractive rates tailored to your business needs.
Calls within the network at a bargain price.
Special offers for Internet use in offices.
Convenient online service.
Numerous bonuses and promotions.
Discounted roaming offers.
Special business services such as mobile advertising and IP telephony.

Corporate service users can count on a high class of service. Clients can choose the tariffs that are most suitable for their field of activity. For the convenience of subscribers, Megafon has created a corporate portal. Going into Personal Area you can see all the possibilities of this type of communication.
When will you become corporate client Megaphone operator number for you
or short
You can call these numbers at the most convenient time for you.
How to call the operator from a landline number
If it so happened that you don’t have a mobile phone at hand, but you have unresolved questions to a cellular specialist telephone communication, then this is not a problem. You can call from a landline phone.
This affordable method allows you to call the operator of the Megafon company, you do not need to perform additional steps. After dialing, it remains to wait for the answer of the "live" operator, who will readily help to solve the problem that is relevant to you.
In addition to the indicated number, which is federal, there are city telephone numbers of information centers for the following regions:
the city of Oryol and the Oryol region.
the city of Kaluga and the Kaluga region.
the city of Bryansk and the Bryansk region.
the city of Ryazan and the Ryazan region.
city of Vladimir and Vladimir region.
the city of Tula and the Tula region.
city of Kursk and Kursk region.
the city of Nizhny Novgorod and the Nizhny Novgorod region.

You do not pay for calls made from landline telephones to Megafon employees.
How to call from another operator?
The belief that you can contact an employee of the Megafon information center not only when using a SIM card from this provider. MegaFon's consultants also work with calls coming from numbers of other operators, for example, such as MTS. Therefore, if a client has a question that needs to be resolved as soon as possible, he does not have to look for where to make a call on the Megafon network.
Using the services of other providers, you need to dial the combination 8-800-550-0500 to talk with Megafon operators. Such a call is not charged.
Is there an option to call the Megafon operator with Tele2?
Even being serviced by another provider, you can still call the operator and listen to a full-fledged professional consultation. In order to make a call to the Megafon operator from the Tele2 SIM card, you need to dial + 7-926-111-0500 on the phone keypad. But you should remember that payment for this call can be made according to the terms of your tariff. If you would like to call toll-free, dial 8-800-333-0500 .
Using Beeline, how to call the Megafon operator?
Even owning a telephone card of such a virtual provider as Beeline, the client, if necessary, can get through to the Megafon operator and ask him for answers to all questions of interest. To do this, dial the number 8-800-333-0500 on your phone. After listening to the information from the answering machine, press 1 and then 2. Thus, your call will be transferred to the Megafon consultant.
Are there other ways to contact Megafon support?
You can always solve any difficulties and questions by calling. In addition to the methods described above to get through to the company's specialists, there are other methods. To use them, the prerequisites are the availability of an access point to the Internet and technical means that allow access to the World Wide Web. So, you can contact support:
Going to the official website of the company, fill out a special application form, outlining the essence of the problem. Keep in mind that emails sent this way take quite a long time to be processed.
By selecting the "Chat" line in the support section on the main page of the Megafon web resource. Here you have the possibility of instant online correspondence with a consultant.
By making a video call to a company specialist. You can do this in the "Support" menu. In this case, you will need a webcam and a microphone.
Technical support in your personal account
Whatever problem arises, a Megafon client can always solve it by contacting the company's employees for qualified help. He can be sure that his question will be carefully considered and there will always be optimal ways to solve the problem.

In connection with the expansion of the number of cellular communication services provided, network subscribers may have a number of service issues. Since not all users can use the automatic menus on the site, the question more and more often arises of how to talk with a live MTS operator. After all, it is the support service consultant who will be able to give qualified reflections on all the subtleties of the services we offer.

4 ways to talk with an MTS operator

08-90 . A single short and free number for all the operator's clients in Russia, Belarus and Ukraine.
8-800-250-08-90 . A single federal and toll-free number for calls from other mobile operators and landlines.
+7-495-766-01-66 . Free international number for roaming calls from any phone.
Alternative methods for communication.

Method I - How to contact a live MTS operator

Multichannel support line only for calls from mobile numbers operator:

The initial dialing of a short number allows you to connect the subscriber to the automatic voice support menu;

Method II - How to talk with a live MTS operator

The multi-channel support line works for the operator's subscribers, as well as users of other cellular networks and landline calls:

The initial dialing of the federal number allows you to connect the subscriber to the automatic voice support menu;
The voice menu can help solve the most popular questions and inform the subscriber about the services;
To control in the electronic voice menu, the subscriber should select the appropriate menu keys on the phone according to the prompts of the system;
To directly contact the consultant, the subscriber should press the "0" key and wait for the connection on the line;
The subscriber's waiting time can be up to half an hour, since at the same time as your call, the support service receives requests from other users;
Waiting subscribers are served in a live queue as workers are released.

Method III - How to talk with an MTS operator

The multi-channel international support line works for the operator's subscribers, as well as users of other cellular networks and landline calls while roaming:

The subscriber's waiting time can be up to half an hour, since at the same time as your call, the support service receives requests from other users;
Waiting subscribers are served in a live queue as workers are released.

Method IV - How to connect with an MTS operator

There are several alternative methods for obtaining support from company employees:

Menu personal account of the subscriber "My MTS". Leave a request for service and your contact details so that the consultant will contact you as soon as possible.
Support section on the operator's website. Leave detailed information about the problem and your contacts to receive a response from the service.
Email. You can also send a service question to the official e-mail of the company and the employees will answer you within 24 hours.
You can get help in the official MTS communities in social networks:

Many people often have the question of how to contact the Beeline operator. Indeed, in the endless intricacies of numbers that advises you to press voice assistant, you can easily get confused, but you never know the answer to your question.

Although, of course, Beeline, like any other cellular communication company, has a customer support service. However, the company does not advertise the opportunity to contact the Beeline operator directly: after all, 9 out of 10 customers will still be able to find out the answer using an answering machine.

But if you still have a problem that cannot be solved by pressing the keys, and you need the participation of a live consultant, then below you can see a number of ways to contact the operator by calling the federal number, writing on WhatsApp, sending SMS or calling 0661.

The first method will require perseverance and free time from you. Surely many are familiar with the free service number 0611, by calling which you can easily find out the status of your personal account, Beeline news, tariff plan and much more.

True, not from a consultant, but from an answering machine. It would seem that it is not possible to get through to a consultant? Perhaps if you listen to the answering machine for a long time and continue to stubbornly insist on communication with the consultant.

The fact is that, unlike, for example, MTS or Megafon, Beeline's voice menu differs in all regions of the country. Therefore, it will not be possible to call the number and immediately press the key combination. So be patient and call 0611.

If you do not like this option, then you can use the Beeline service, which saves many. In this case, you will not have to wait for the operator, but he will directly contact you.

True, you can wait a long time for a call or not wait at all if at least one Beeline operator is free in this moment.

So, the algorithm of actions is simple: call the same 0611, press the 1 key, wait for the incoming one and discuss your problem with the Beeline operator by phone.

The third method is quite good and does not imply waiting, but it still has a nuance: with it you can contact the call center only for those who, in addition to the Beeline card, have one more, another operator, or a landline phone.

Everything is quite simple here: from your mobile or “home” (landline) phone, if it is not a Beeline subscriber, you can dial the free federal number 8-800-700-0611, press 0 twice and wait for a connection to the “live” informant.

For example, those who want to resolve the issue of a USB modem should dial another number, namely 8-800-700-0080, solving a problem with Wi-Fi - 8-800-700-2111, with home Internet or TV - 8 -800-700-8000.

How to write to the operator and get an answer quickly?

Not so long ago, Beeline launched the currently popular WhatsApp. With the help of this free application you can write to the operators about the troubles that have arisen.

The number under which Beeline operators are hiding in the messenger: +79816000611. However, it is worth remembering that this service is provided only for correspondence, WhatsApp calls are not accepted.

Don't want to get yourself a WhatsApp, but are you still attracted to the idea of correspondence, rather than voice communication with a consultant? There are 3 more ways in which the operator can answer you in chat mode.

The first and perhaps the easiest way: write SMS. Yes, such a service is also possible, and for this you need to use the already familiar short number 0611.

You can send a free message to him with your questions and get a quick SMS consultation. A huge plus of the service is that it is available around the clock.

If you like online chats, then the ability to chat with a consultant is also available for Beeline subscribers. Go to the Beeline website, select the "Contact Information" section and in the yellow box "Do you have any questions?" to the right of the main text - the item "Chat with a specialist".

Before entering the chat, you need to fill out a form in which you indicate your phone or Internet number, the subject of the appeal, your name and enter a verification code.

If none of the above methods helped you, then there is one more: a feedback form.

It can be found in the same place as "Chat": in the contact information in the yellow box on the right. Having entered the form, you need to select the topic of the appeal (at the bottom there will be questions that have already been asked by other users and which may help you in solving your problem), formulate your question and choose a convenient way for you to receive an answer.

Here you can also order a call for today or tomorrow, and calls are made both to Beeline numbers and to numbers of other operators.

If for some reason you do not want to receive a response by phone, then there is an opportunity to receive an explanation of the problem by e-mail. After filling in all the fields, you need to enter the verification code - and you're done. As you can see, it will not be difficult to quickly contact the Beeline operator live if you know all the nuances.

There is no doubt that today every person uses cellular communication services. And if not everyone, then the majority of people aged, perhaps, from 5 years. Everyone chooses a telecom operator based on personal preferences and requirements. Of course, each cellular company tries to satisfy the needs of all its customers as much as possible, offering a variety of tariff plans for every taste, additional options for their diversity, and services for remote control of your own number.

Do you like your operator?

Yes, all is well!No, I'm thinking about changing

Despite all this, some customers often remain dissatisfied with the services provided, having well-founded claims. What may be claims against operators, as well as how to properly file an official claim with a telecom operator so that the company considers it, how to send it or transfer it to the recipient correctly, so that the operator is guaranteed to understand the situation and I will tell you.

Possible claims against the operator

There can be a lot of problems in the process of using cellular communication services for subscribers. However, most of them are often related to the issues of connection / disconnection of certain tariffs and services. You can solve them yourself with the help of the official websites of cellular companies, our website, contacting the call center. But there are other difficulties that are not so easy to solve. To resolve them, it is necessary to draw up formal appeals with complaints. And an approximate list of such difficulties and problems is as follows:

Poor connection quality. This is one of the main issues for which subscribers can file complaints. It can apply both to the quality of mobile communications, and to speed and stability. mobile internet. Of course, sometimes, in some areas, premises, in the subway, the quality of communication can be unstable, but if such a nuisance begins to gain systematicity, it is necessary to file a claim with the operator;
Systematic withdrawal of money from the account. Often, subscribers notice that funds are systematically debited from their account not for payment. tariff plan and additional options, and some other suspicious services. Such a situation should also be clarified in the procedure for filing a formal claim;
Spam and advertising through SMS messages. Not so long ago, SMS was the only way of text communication between users of mobile devices. Today, messengers have already completely eclipsed them, and our phones only occasionally receive messages from live interlocutors. Often this is spam and advertising. And if there is too much such spam, only a claim against the operator will help to get out of the current situation;
Paid subscriptions. Modern operators, all as one, have such a "sin" as the activation of paid content services for mobile numbers without the knowledge of subscribers. Such services are fraught not only with an increase in spending on cellular services, but also with the receipt by the subscriber of various content, which often looks more like spam, weeks of information or entertainment mailings. It is often possible to refuse such subscriptions and additional write-offs when issuing a corresponding application;

Poor service, impolite consultants in the offices and call centers of the operator. As is the case with ordinary stores or state. institutions, in dialogue with representatives mobile operator you may encounter unprofessional employees. In such situations, it is also possible to defend one's own rights only with official appeal;
Changing the tariff plan without the knowledge of the subscriber. Some customers may experience automatic transfer of their number to another rate without their desire. Unfortunately, this situation usually occurs in the event of the expiration of the TP, but you can always try to defend your position within the framework of an official appeal.

Contacting the operator's contact center

To begin with, it is worth noting that you can always file a formal claim, but much faster will try to deal with the issue peacefully through support. Fortunately, any operator today has a contact center number where you can contact if you have any questions.

Call center numbers of the main "giants" of the cellular communications sector in Russia:

0611 - Beeline support (all methods of communication);
0890 — MTS support (all methods of communication);
0500 — MegaFon support (all methods of communication);
611 - Tele2 support (all communication methods);
8-800-1000-800 — support from Rostelecom;
8-800-550-00-07 - Yota support (all communication methods).

Calls to the above numbers are free of charge for subscribers of the respective operators.

Of course, each operator offers its customers additional ways to contact the support service, which involve the use of the website, instant messengers, e-mail, etc. To clarify information about them, you can follow the links to materials with all means of communication. But I recommend solving questions and problems exclusively through live communication by phone with call center specialists.

How to write a claim to a telecom operator

If it is not possible to reach an agreement with the company peacefully, you need to act more actively, there is only one solution here - filing an official claim. And you should not be afraid of such a task, since, by and large, such a statement is drawn up almost in a free form.

Understand that any claim must be drawn up according to a specific plan, which looks something like this:

Header located in the upper right corner of the claim sheet. It indicates the name of the company to which the application is written, the position and full name of the addressee. Below is information about the person filing the claim, that is, about you. In addition to your full name, you must provide contact information.
The heading "Claim", located with alignment in the center immediately after the heading of the application.
A subheading centered just below the Claim heading.
Claim text.
Requirements under the heading "PLEASE" with center alignment.
If there are attachments, then it is necessary to list all the documents that are attached to the claim;
Date of the claim, full name and signature of the applicant (without a date and signature, the claim is invalid).

Correct observance of all these 6 points guarantees the correctness of filling out the application.

The text of the claim itself is drawn up in a fairly free form:

The main thing when drawing up a claim is to describe in as much detail as possible the essence of the existing problem or claim to the quality of the services provided, and also, if possible, confirm this with facts, documents, checks, screenshots and other available information.

Sample claims to telecom operators

Sample application to Beeline for the return of an erroneous payment;
Sample application to Beeline to disable SMS mailings;
Sample claim for unreasonable bill for communication services
Sample claim for connecting paid services (suitable for all operators);
Sample application to Rostelecom to terminate the contract;

You can download and use all the presented images of applications and claims for your needs. Choose what is most suitable for your situation, download and fill in according to the instructions.

The completed document must be correctly, in accordance with the law, handed over to the operator. This is important so that no one later says that they did not receive anything from you.

How to correctly transfer (send) a claim to the telecom operator

In accordance with the legislation of the Russian Federation, it is possible to correctly hand over a claim to the operator (however, this also works for any other case) in two ways:

Personally deliver a claim to an employee in the sales or service office;
Send a claim to the operator by registered mail with a notification and a description of the attachment;

Almost all operators offer to send claims to them by e-mail. This, of course, greatly speeds up the transfer process, but be aware that according to the law of the Russian Federation, sending a claim in ways other than handing it over personally and sending it by mail to Russia is not correct. The court will not take credit for sending a claim by e-mail. Email a copy of the claim simply for "backup" by hand-delivered or mailed.

How to personally hand over a claim to an employee of the telecom operator's office

Print out (well, or write by hand) 2 (two!) identical copies of the claim. Sign both copies. Ask the office worker to accept one copy, and on the second put a signature in receipt. Something like this: Accepted by the manager Ivanov I.I., signature, date of acceptance, seal.

By law, any employee of the telecom operator's sales office is authorized to accept a claim from a subscriber. Any! If someone in the office tells you that he is not authorized to accept claims, do not believe it. This is a lie!

If the claim is on two or more sheets, then you need to ask to sign on each sheet. If there are attachments to the claim (checks, documents, etc.), then you need to attach copies of these documents to the claim (keep the originals for yourself, because they will be useful later in court if the operator does not satisfy the claim) and also ask to sign in receiving applications.

I advise this particular method of submitting a claim to the telecom operator, because. when communicating in the office, the operator’s employees, at the sight of an official complaint, often resolve the issue “on the spot”, but do not “get fooled” by “do not leave a complaint, we will promptly resolve everything before tomorrow, etc.” After all, before you start “arguing” with the operator, you probably already tried to resolve the issue “for good”, through the support service.

What to do if an employee refuses to accept a claim

Find 2 witnesses (these may be other visitors to the office or just 2 of your friends, but not a relative whom you asked to go with you just for such a case): On your copy of the claim, write that the office employee Ivanov I. I. (badges everyone has a surname now) refuses to accept the claim, and you leave a copy of it to the operator without a signature on acceptance, which is confirmed by 2 witnesses who also sign the authenticity of your words. In parallel, the entire “process” can and should be filmed (this is legal, you have the right). Leave the copy of the operator on the manager's desk/rack and leave.
Send a claim in the second way - by Russian post.

How to correctly send a claim to the telecom operator by Russian Post

When sending a claim by mail, as I wrote above, we must send a claim by registered mail with a notification and a description of the attachment. Sending a simple letter will not allow you to track whether the recipient received the claim or not. Only registered letter with notice and description.

Plus, I advise you to send 2 letters to 2 addresses: one letter of claim to the legal address of the operator, the second to the physical address of the location of the organization. This will avoid the frequent problem that when a letter is delivered to a legal address, no one will receive it.

Where to send a claim to MTS

We transfer personally at the company's offices in your city;
We send letters to the legal and postal addresses of MTS;

MTS legal address: 109147, Moscow, st. Marksistskaya, 4.
MTS postal address: 109147 Moscow, st. Vorontsovskaya, d. 5, building 2

On the mailbox [email protected] or [email protected] (send a copy of the claim);

Where to send a claim to MegaFon

You can submit a claim at any of MegaFon's offices;
You need to send documents to the address of the Head Office and the nearest branch;

The head office of PJSC MegaFon is located at the address: 127006, Moscow, Oruzheyny lane, 41

In the "Book of Complaints and Suggestions" section on the megafon.ru website.

Where to send a claim to Beeline

Submit the claim in person at the operator's office;
Send by mail to the legal address of the company + a copy to the address of any office;

Legal address of PJSC VimpelCom (Beeline): 127083, Moscow, st. Eighth March, house 10, building 14

Where to send a claim on Tele2

If you use the services of Tele2, and you decide to state everything “painful” in writing, you can send such a letter like this:

At the company's offices in your city;
By sending a letter to the legal address of the company (as always, a copy to the address of any office);

Legal address of T2 Mobile LLC (Tele2): 108811, Moscow, Moskovsky settlement, Kievskoye highway 22nd kilometer, household 6, building 1

A copy of the claim can be sent through the official website of the operator from this or this page.

Where to send a claim to Yota

Iota subscribers, although their number is not as numerous as those of the above cellular corporations, can also often be dissatisfied with the services provided to them. In their case, you can send an application with a description of unsatisfactory moments to the following details:

At Yota offices;
By letter to the legal address (+ to the office);

Legal address of Scartel LLC (Yota): 27006, Moscow, Oruzheyny pereulok, 41, of. 48

A copy can be sent through the feedback page of the official website and to email [email protected] ;

Where to send a complaint to Rostelecom

Finally, if you are faced with the task of sending an official statement with a complaint against Rostelecom, you can leave the completed form not only at the company's offices, but also in the following ways:

Transfer through any Rostelecom office;
Send a letter to the legal address of the company;

Postal address of PJSC Rostelecom: 115172, the Russian Federation, Moscow, st. Goncharnaya, 30, building 1.

On the official pages operator in social networks, in Viber chat or through the feedback form on the rt.ru website.

Deadlines for submitting a response to a claim

After sending a correctly completed application to the details of the operator, subscribers have to wait for a response. Fortunately, the deadlines for providing a response are regulated by the current legislation of the Russian Federation, and cannot exceed 30 days. During this time, the answer will have to be provided according to the details of the counterparty specified in the application.

Of course this condition concerns sending a formal complaint through the company's offices, since appeals through other available ways feedback from the operator can often go unnoticed.

If the operator is idle

In the event that suddenly, even after filing an official complaint, the operator continues to be inactive or does not even bother to provide you with an official response, your next steps may be as follows:

Contacting Rospotrebnadzor. Information about offices for contact can be found on the official website. In the offices, a standard application form is filled out, which sets out information about your claims, attaches the available documents, and proves the inaction of the operator;
Contacting Roskomnadzor. An application can be made at the company's offices, or submitted online on the corresponding page of the official website of Roskomnadzor (button "Generate an appeal");
Contact FAS. The Federal Antimonopoly Service can also help in solving existing problems and conflicts with a mobile operator. To do this, you need to send a complaint to the territorial authorities. detailed instructions with the details for sending the application is available on the official website of the Antimonopoly Service;
Appeal to the court. Of course, in order to resolve disputes with mobile operators You can apply to the judiciary, including the World Court. However, it is important to understand that individuals suing such large corporations as Russian telecom operators is actually a losing business, so it is better to postpone the option of going to court until later and try to solve problems in other ways. If the judicial "red tape" cannot be avoided, to file an application with the court, you must contact the nearest judicial authority in your city.

These were all possible options for a calm and not very calm settlement of disputes and claims against mobile operators in the Russian Federation. I hope that you will not have to use them, and if you do, they will help you settle relations with operators quickly and “painlessly”.