Samsung screen lock has been disabled by the administrator. Denied by administrator, encryption policy, or credential store

In pursuit of security, users of Android devices install various software, and also use system utilities to password-protect their gadgets. It would seem that security is never superfluous, but practice shows that the overwhelming majority subsequently encounter errors such as “Forbidden by the administrator, encryption policy in Android”. In fact, these errors mean that the user has enabled something from the security area, but cannot disable it.

Administration and encryption policy concept

Today, the security of personal data on a smartphone or tablet does not care, most likely, only the person who simply does not have a multifunctional device. In other words, almost every user has data on their smartphone that they would like to hide from public eyes.

The Android encryption policy is responsible precisely for the security of information. In fact, with the correct operation of the encryption and administration tools, you will be able to establish a sufficient level of protection on your device that can protect confidential information from encroachments from ill-wishers.

All settings related to the concept of administration and encryption are located on the device in the "Security" section.

It is there that you can change the protection protocols, as well as provide yourself with the proper conditions for accessibility to certain device capabilities.

Why does the error appear

Before changing the encryption policy in Android, you must accept the fact that your smartphone or tablet may experience performance problems. The encryption process involves the processing and encryption of the data used on the smartphone. All this affects the working resource of the device, making it slower.

That is, when you turned on encryption and at the same time decided to use the gadget "to the maximum", the aforementioned error may appear. Often this error appears when you want to change, for example, the pattern for a digital password.

Disable screen lock

When “the administrator is prohibited from locking the screen in Android”, you can put up with such an error in work and use the device further without any discomfort. However, disabling encryption that resulted in the error can affect the overall security score.

Thanks to encryption, all your data on the device is completely protected from unauthorized access, and, therefore, the developers of Android devices do not recommend turning off encryption.

Crash in Samsung Pay, Android Pay, Outlook

An error related to administration and data encryption can be caused by a failure in any of the above programs. This additional software, which you can install via Play Market directly, uses sophisticated security certifications.

Any discrepancy between your usage mode and the policy that was provided by the developers of Samsung Pay, Android Pay or Outlook will automatically cause a resonance and an error. That is, after installation, you will not be able to use the full potential of the software until you carry out the appropriate manipulations in the security settings.

What to do if an administration and encryption error occurs

If the unfortunate message “Forbidden by the administrator, encryption policy or credential storage” appears on the screen of your smartphone, do not panic: you can cope with any error, you just need to acquire specific knowledge and skills.

The first thing you can of course do is clear your credentials. This action will not bring particularly global changes to the operation of the device, but it will allow you to get rid of the settings that you left in advance.

Quite often, users who are faced with an error in administration and encryption need to do a factory reset to return the security policy to stock values.

If this action does not bring the desired results, try deleting all certificates in Android. This is quite simple to do, since they are not protected from deletion. In this case, after deletion, it is advisable to reboot the device so that it can re-upload the certificates.

Removing credentials

Faced with a problem when it is forbidden by the administrator to disable the unlock pattern on Android 5, and deciding to clean their Accounts, you must perform a number of specific actions.

The removal procedure does not take much time if you follow the instructions. So:

Go to smartphone settings.

Find the "Security" section and go to it.

In the directory provided, find "Credential Store".

Tap once on the section - you will see a menu with the column "Eliminate credentials".

After this step, all administration settings should be reset, and you can use your device again without restrictions.

Removing certificates in Android

Can't remove the password from Android and the device says "Forbidden by the administrator" even after deleting the credentials? Try uninstalling certificates. This is even easier than deleting your account.

You again go to the "Security" section, find the "Clear credentials" menu item, tap on it once and agree to the cleaning.

This action removes all certificates except system certificates. Removing third-party certificates will not particularly affect the overall operation of a smartphone or tablet, since the necessary data will be loaded again from the developers' servers after a system reboot, but without errors.

Disable applications that use administrator rights

If you used additional software to encrypt your device, then it can also cause an error. The best option for returning the gadget to normal operating conditions would be uninstallation of this application... If that doesn't work for you, try just turning off the program for a while and see the result.

This can be done using the standard tools of the Android system:

Go to device settings.

Find the "Applications" directory in the list and tap on it.

You will see a list of software installed on the device, in which you will have to find the same third-party application for encryption. As soon as you find it, tap on it and select “Stop” in the opened settings.

Then go to the security settings and see if there have been any changes and if the error related to encryption and administration does not appear again.

It should be noted that the developers do not recommend using third-party programs to block and encrypt data on Android devices. All manipulations related to the security of gadgets can be performed using standard built-in utilities.

Factory reset

Sometimes not one of the listed methods helps to return the gadget to its usual settings, and then the user has to reset the device settings to the factory settings. This can be done in several ways, but the simplest is to reset through the provided operating system functional.

For the so-called zeroing of the gadget, you need to go to the device settings, find the "Restore and reset" menu section and select the "Reset settings" item in it. This procedure will erase all user files and restore your gadget to its original appearance.

Before zeroing, copy all important files to a separate folder on your personal computer or external memory card to protect them from deletion.

Now we will figure out the reasons why disabling the screen lock is not active on your Android phone or tablet or unlocking is prohibited by the administrator. Let's see what can be done in such a situation.

This article is suitable for all brands that produce phones on Android 10/9/8/7: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Attention! You can ask your question to a specialist at the end of the article.

Reasons for the error with administrator ban

The option to disable the screen lock may be grayed out due to security settings or certain applications. Below we will consider detailed instructions for solving the problem by changing the security settings for different gadgets and versions of the Android system.

For Android devices, there are built-in applications that are responsible for the security of information. Some users also like to activate additional protection, which launches administration without any notification. As a result, protection starts, and the user loses the ability to access some of the gadget's settings.

Demonstration of the error "Forbidden by the administrator" is possible in a situation when the software is being installed with a certificate that changes the settings of the gadget. Here the software will execute the request to activate the device administrator. If the user confirms this request after the installation process is completed, a message about the activation of the administrator is displayed.

Another reason has to do with corporate security policy. When with the help of your own gadget you get access to the data of the employing company, and your e-mail is connected to the organization's network remotely, a similar error is caused by the actions of IT specialists. To solve this problem, you need to contact these specialists so that the error "Forbidden by administrator" was disabled.

Ways to lock the screen

There is no blocking. There is no protection at all, and the screen turns on by pressing Power. The desktop starts immediately.
Simple swipe. Relevant for protection against accidental launches. The user unlocks by swiping a finger across the screen.
... The device is unlocked by drawing a pattern by selecting special points. If the user makes an unsuccessful attempt to unlock, then a pause is introduced before the next attempt, which guarantees the safety of the device.
PIN code. The unlocking is carried out after entering several numbers. If multiple incorrect entries are made, a pause is triggered to ensure a higher level of security.
Password. This option belongs to the safest, but also very time-consuming method. The user should specify a combination of the previously selected symbols.
Fingerprint. An innovative method of protection. Provides the highest level of security at the moment.
Face recognition. Scanning of the points of the user's face is in progress.
Iris scanner. The highest level of protection is provided, since the retina of the eye is different for all people.

To increase the level of security, the user can use third-party software, in which to enter the system it will be necessary to answer questions and riddles. In this area, the possibilities of Android are endless.

Removing the lock from Android 6.x

Click on the "Applications" icon. We select "Settings".
The screenshot below shows the menu in the form of a gear, click on it.
We indicate "Security".
In our example, the screen is locked by a graphic key. The user needs to turn it off, so we tap on the point as in the picture below.
Now we enter pattern key... If this operation is not done, then you will not be able to proceed to the next paragraph of our instructions.
If the check is successful, there are several options to disable blocking. Click on the 1st item.
In the window that appears, confirm the disabling of the screen lock.

Removing the lock from Android 7.x

The user needs to lower the notification bar down, and then click on the gear icon.
Now we point to the "Security" menu.
A menu will open in which we press "Screen lock". We are considering an example of an authorization method using a PIN code.
For the user to be able to make changes to the security settings, you must specify this PIN.
The functionality will be unlocked. Click on the 1st item to disable this type of blocking.

Xiaomi and MIUI

Instructions for disabling the screen lock on the MIUI proprietary shell, which is used on Hiomi gadgets:

We make a swipe to bring up the toolbar, click on the gear icon.
The protection method in this example is a fingerprint, so in the menu, click on the indicated tab.
We select the menu with this type of blocking.
Enter your password. Without performing this operation, you will not be able to continue the steps in the instructions.
Click "Disable blocking".
A message will be displayed warning that the lock will be released. Click "OK".

Samsung and TouchWiz

The user is required to lower the "curtain" and click "Settings".
Scroll down the menu to the item shown in the picture below.
There will be shown the section "Type of blocking" with a demonstration of the installed protection. We should select the line circled in red in the screenshot below.
We confirm the changes by entering the correct pattern.
Click on "Swipe across the screen". With this action, we will turn off the security check.
A message will be displayed indicating that a previously saved key is being deleted. We press "Erase" to confirm the actions.

Following the instructions above will allow the user to reset the password and cancel the power-on protection of the device.

Bypassing the lock in case of password loss

It is not uncommon for a user to be unable to unlock the phone. forgot password. The only one effective solution there will be an operation to remove the lock by resetting the gadget to factory settings.

Sometimes, when you try to change your screen unlock pattern or perform other actions, you see the message "Forbidden by administrator, encryption policy, or credential store." Before considering the procedure for removing such a restriction, it is necessary to understand where it comes from at all.

1. Why is this message visible?

Simply put, some kind of certificate is installed on the phone or tablet, which is directly or indirectly related to security. Certain parts or all of the certificate prevents the user from downgrading the security level.

Unlocking with a pattern is considered the most secure and tamper-resistant system. It is much easier to open the password and PIN-code - they can be easily picked based on the knowledge of the user.

For example, you can try using numbers for your date of birth, the name of your favorite music artist, and so on. Such psychological features are not suitable for the graphic key.

It is for this reason that a certain certificate does not make it possible to reduce the level of security by changing the type of unlocking the screen.

This certificate may apply to the following software products:

Samsung Pay;
Samsung Billing;
Android Pay;
Microsoft Outlook and others.

Now that you know what the problem is, you can imagine how to solve it.

2. Ways to remove the restriction

Here's how to remove the pattern:

Disable services such as Samsung Pay, Samsung Billing, Android Pay, and Outlook. To do this, go to settings and open the list of applications ("Application Manager" in the "Applications" menu). Then open the required program and on its page click the "Turn off" button. After disabling each service, try doing what you wanted to do from the beginning.

Disable administrators. To do this, go to the "Security" menu and the "Device Administrators" item. If there are any applications in which you doubt, feel free to disable them. After that, again, try to complete the task that you originally wanted. Most likely, the restriction will disappear from the phone and from the tablet.

If all else fails, remove all possible certificates. To do this, in the "Security" menu, click "Clean up certificates" and confirm the action.
Clear credentials. In some smartphones, you can also go to the “Security” menu in “Other security settings” and “Registration data store”. There will be an item "Clear credentials". Click on it and confirm the action.

Important! After you have tried each method, restart your device. Perhaps nothing will change before that.

Execute full reset devices. Before doing this, be sure to copy all important data to cloud storage or a USB flash drive. How to reset the device is described in detail in this article (method 5).

But you are unlikely to come to the last method. This is possible only if you have some unique case and the first solutions to the problem on the list will not work.

In most cases, the whole point is in the certificate and resetting them helps to remove all sorts of restrictions. If not, then there is some kind of glitch in the smartphone or tablet. If you still have a guarantee, it is better to contact a specialist.

Video

Hello! As I understand it, you know the pattern itself, you just cannot turn it off. That is, your situation looks something like this:

You can change the pattern for a password or PIN, but you cannot choose the simpler unprotected options, since this is "Disabled by the administrator, encryption policy, or credential store". Usually the point is that you have some kind of certificate installed on your smartphone, which, according to its internal policy, does not allow lowering the security of the phone, that is, disabling the unlock password. Please note that if your smartphone is configured with work mail, remote connection to the network of your organization, then this may be your company's security policy. In this case, it is worth consulting with your IT professional first. If you don't have anything like that on your phone, the method described below will help you.

How to turn off the unlock pattern if it is prohibited by the administrator

Go to your phone's settings and select "Security" -> "Device Administrators" there. There should not be any included applications that you do not know, if there are, try turning them off.

Next, the most important thing, scroll down to the bottom and click on the "Clean up certificates" item. Confirm your action by clicking the "OK" button. After that, go to the menu for disabling the pattern, the locked items should now be available. You may need to restart your smartphone.

There is another way, it should be used only if the method above did not help (that is, you have some unique situation) - a complete reset of your smartphone to factory settings (we have detailed instructions). But keep in mind that all data will be lost. How to save them - read our article

When trying to remove the screen lock on Huawei Honor a message appears that reads: "Denied by administrator, encryption policy, or credential storage service." You are trying to do something with administrator rights, but nothing works. In this article, I will teach you how to disable screen lock on Huawei Honor phones.

Step by step guide:

1. Go to Settings> Screen lock & passwords.

2. Select the second option - "Password".

3. Enter your PIN (if you have one), and then click on the "Pattern".

4. A pop-up message will appear stating that setting a pattern to lock the screen will override fingerprint identification. Click on the message to continue.

6. After that, the system will ask you to install the code to restore the settings. Enter "0000" (4 zeros). You can choose any other PIN of your choice.

7. Now lock the screen by pressing the power off key and then reactivate the screen. You will be prompted to unlock it using a picture.

8. It is necessary to depict the wrong picture 5 times in a row, after which a message will appear stating that the phone will be locked for 30 seconds. Click OK.

9. Wait 30 seconds, then at the bottom of the screen you will be able to enter the emergency code.

10. Enter the PIN that you saved when setting the lock pattern.

11. The screen lock is disabled.

Now, when using the phone, the screen will not be locked.

Remove screen lock on Honor by resetting certificates

This method consists in removing the password certificates of your Huawei phone.

1. Go to "Settings", then find "Security".

2. Scroll down until you come across "Clear credentials", clear the certificates (This will not delete anything).

3. After everything has been cleared in the "Display lock" you can remove the password. Select "No" and the screen lock on Honor will be removed.

Remove the lock from the Huawei screen using a factory reset

If none of the above methods helped you, then do a factory reset. A reset does not remove apps, photos, videos, or other files. This method erases the password and Internet settings.

So, to remove the screen lock on Honor, do the following:

1. Go to "Settings" scroll down and find "Advanced settings".

3. Now watch out! Select "Reset All Settings". He is the very first.

4. In the next window, read what will be deleted and click "Reset all settings".

5. You will be asked to enter a password to confirm the reset, after which the process will begin.

As soon as everything is successful, the lock will be removed from the Honor screen. If these methods helped you to remove the screen lock on Huawei Honor or you encountered a problem, leave your comment, we will try to help.