Technical support Yandex mail. Technical support Yandex Taxi: phone, how to write to the service, communication through the application

Today I would like to clarify such a question as Yandex Taxi technical support, how it is carried out, and the like. This is one of the most frequently asked requests about the service, because the coverage of the company is increasing every day, and, accordingly, the number of disputes between the driver and the passenger, as well as individual claims from the carrier and the client, is also growing. Therefore, the company decided not only to expand the capabilities of the help desk itself, but also to increase the number of operators. If earlier, the contacts of the service were available only for three large cities, now it is allowed to contact other cities where a taxi operates by the same phones. More about this will be below in the relevant sections. Technical support will be responsible for issues such as incorrect calculation of the cost, resetting the rating, problems related to abandoned items, and the like.

Technical support from the company is carried out in several main ways. It is worth saying that the list of possible ways of communication with the domestic aggregator exceeds the offers of its foreign counterparts, such as Gets and Uber. So, valid communication channels:

Through the application.
Through the site.
Through mail.

As a rule, finding Yandex Taxi contacts is not difficult, all data is published in the appropriate section on the official website. In the same place, there is also a special column for describing the problem, consisting of several sections. On the official website, go to the tab - "Support Service", then in the column on the left there will be a column - Write to support". After you click on the “Write” tab, a menu will “leave” with frequently interesting topics, for example, problems with payment, forgotten things, lost statistics, and the like. Click on the request of interest and proceed to the section of the request, where you need to leave the basic information, and this:

email;
VU series;
town;
the name of the partner (taxi fleet) through which you work;
Choose a topic and fill in the column with a description of the message.

These simple steps will help you find solutions to your problem. Please note that processing may take some time. Often, the answer comes within an hour.

An example of a form for a driver to contact Yandex Taxi technical support

In addition, in the section for sending a question, there is a special column for attaching screenshots, photos, videos that somehow answer the request. For example, it can be evidence of inappropriate behavior, incorrect calculation of the cost of the trip, and the like. By the way, for questions, if the driver is boorish, even showed aggression towards you, we also recommend contacting the police. At the same time, it is advisable to support your claims with evidence, for example, videos or testimonies of witnesses. Well, along the way, of course, send a claim to us, the answer is a solution, often sent from Yandex to your email and in the application, so you will be notified in time.

Yandex Taxi technical support phone

The online 24/7 customer support service is only available in three major cities, namely Moscow, St. Petersburg and Yekaterinburg. Their contacts are as follows: 8 499 705 8888, 8 812 389 3333 and 8 343 226 0966, phone numbers are listed according to the list of cities. Yandex Taxi technical support for drivers and customers can be provided by the listed phones from other cities. Any dissatisfied customer, driver, even from another city can call the specified numbers. But, often, it is much easier to resolve a dispute that has arisen; it is enough to contact the taxi park through which the car works. As a rule, phone numbers will be indicated in the order or in the driver's card, where contact details are published.

If these are questions related to the incorrect calculation of the cost and related topics, then the taxi company itself has the right to send its request to Yandex technical support. For other problems, such as personal belongings left in the car, rudeness, traffic violations, you can report to the taxi fleet line or Yandex technical support, through the website or application.

Communication with technical support through the application

For support, contact, open the application. In the corresponding section, there is a tab to leave feedback. This is the so-called complaint. There it is necessary to indicate the essence of the problems, state the reasons for what your dissatisfaction is, and the like. In the same form, leave information about the driver, car number, etc. It is also desirable to leave your data for feedback. For example, if your complaint was about unreasonable mileage cheating, the driver drove along a long route, the company will return the funds, if, of course, this information is confirmed. The answer through the application, as a rule, also comes quite quickly, within 10-15 minutes, depending on the nature of the problem.

Help Yandex Taxi

The help desk works, as we have already found out, in several formats, that is, it is technical support via telephone, contact through the website and application. Help Yandex Taxi by phone, as a rule, resolves disputes faster, but do not forget that the line may be busy. In this case, the output is an appeal in electronic form. As a rule, the response time does not exceed one hour.

Working mode

Yandex support service works around the clock. Only on weekends, holidays, there may be delays in response, due to the reduced number of operators on these days. But, do not worry, even if your request is not answered at the right time, all submissions are processed without fail.

Sometimes it's necessary write a letter to the support any search engine. When exactly does such a need arise to contact Google, Yandex, Yahoo, MSN, etc.? Usually when your site has been banned or a filter has been applied so that for all or a large and necessary number of requests it is not in the search results and you want to write to support to explain the reasons for the ban or send a request to review the site.

Below is the contact information for these search engines.

Write a letter to Google

If you have technical problems, legal issues, privacy issues, or find inappropriate or illegal content, then you can contact Google support from this page:
www.google.ru/support/websearch/bin/request.py?contact_type=contact_policy

Also in the webmaster panel, you can find in the right column information on how to contact Google about your site (report index spam, paid links, request a review):
www.google.com/webmasters/tools/dashboard?pli=1

Yahoo!

You can check the status of the site in Yahoo (write them an email) at the following address:
help.yahoo.com/l/us/yahoo/search/urlstatus.html

Re-sending a request to re-check the site to Yahoo (for example, due to inconsistency with its agreements and rules) should be done through the form: add.yahoo.com/fast/help/us/ysearch/cgi_rereview

Please be patient, the request may take several weeks to process.

Write a letter to Yandex (Platon)

Yandex.Search feedback form:
feedback.yandex.ru/?from=search

You can also ask a question about the site to the support service by clicking on the appropriate link in the right column in the webmaster panel.

Practice shows that the most common response from Yandex (Platon) is “improve your resource…”, therefore, before sending questions in letters to Platon about your sites, look for similar problems from other webmasters on forums or blogs.

Contact MSN Support

Everything is more complicated with live.com than with other search engines. In order to contact MSN, you can first search for the necessary information in their help center (they do not give contacts):
help.live.com/help.aspx?mkt=en-us&project=wl_webmasters

Or you can submit a question via the contact form on the MSDN blog:
blogs.msdn.com/livesearch/contact.aspx

If you just want to find out if your site is indexed (Yahoo, Google, Live.com or Yandex), then use the search page and enter a few unique phrases from your site in quotes into the search form. If you have it in a search engine, the site will appear in your search results.

If the site is not in the search results, then this may be for several reasons:

- the site does not meet quality requirements, violates the terms of the search engine and may have been deleted. In this case, it is necessary to modify the site and write a letter with a request to recheck the site;
— the robot has not yet visited your site and/or does not know about its existence. You can through a special form;
- the pages in the index have not been updated, you just have to wait until the robot, based on its schedule, visits the necessary pages;
— pages are prohibited from being indexed by the robots.txt file or the firewall. Make sure the hoster does not block search bots;
— the site is temporarily removed from the index due to non-unique content or for other reasons.

Do not write letters to Yandex, Google or other search engines for nothing. Each search engine has its own webmaster support sites, answers to frequently asked questions, and so on. As a last resort, look for information on SEO forums.

If you still don't know who Platon Schukin and how it relates to Yandex:

Platon Shchukin is a fictional character on whose behalf Yandex technical support employees conduct correspondence.

Many beginners, as well as seasoned webmasters, sometimes ask themselves questions: “ How to write to Yandex technical support?". Probably each of us, at least once, asked a question to Plato on his website.

Why did this question even arise?

The thing is that Yandex technical support receives a huge number of questions every day, and many of them are simply about nothing. It is clear that it is very difficult to cope with such a blockage, because Yandex's resources are severely limited, at least by the number of technical support employees. Therefore, Yandex has found a solution on how to filter out most of the requests.

How filtered?

It's simple, they stuffed the feedback form into the J itself. That's why questions arise on the forums, they say, how to write to Yandex.

So how to write to technical support?

If you still decide to write to Yandex technical support (webmaster), and did not find the answer to your question elsewhere, follow the instructions below.

Step 1. We go to Yandex Webmaster and select the site on which we want to ask a question:

Step 2 At the very bottom (to the right) you will find the link " Feedback»:

Step 3 Again we are faced with the so-called screening of users. Instead of a request form, you are offered to familiarize yourself with ready-made answers. From the list select " Site indexing»:

then " The site is not indexed well", Further " The site has completely disappeared from the search" and finally the final click, select " The reasons for exclusion of the site from the search are unknown»:

After all these perversions, a long-awaited feedback form with Yandex technical support appears (or rather, a link, at first):

Feedback is an important criterion of responsibility on the part of any self-respecting resource. Thanks to it, users can ask for help in case of any problems (for example, with account recovery or deletion). Yandex mail is no exception - you can always write to the support service or even make a phone call. How to do it?

How to write to the support service?

Traditionally, the most convenient way to contact the administrators of the Internet resource is e-mail, which is especially true in the case of Yandex, which itself provides an e-mail service.

At the same time, the support service urges you not to rush to contact the operator, but to look for the answer to your question on the feedback page - http://feedback2.yandex.ru/default/. Indeed, solutions to most possible problems in the operation of Yandex services are offered here.

Each of these sections includes a number of subsections that describe as accurately as possible the reason for contacting technical support. Sometimes the subparagraph contains information that allows you to quickly fix problems yourself, as in the example below.

If there is no ready-made solution, the user will sooner or later get to the feedback form page. The exact configuration depends on the subkey in which it is located.

If you decide to write to the operator, remember that it is necessary to describe the malfunction as accurately as possible so that the employee does not have additional questions and immediately understands the situation.

To do this, please provide the following information:

name and version of the browser used;
address of the page where the error was found;
describe in detail what actions you are taking and what, in your opinion, is not working;
If possible, attach a screenshot of the generated error to the message.

In some cases, other information will be required that directly relates to the description of the details of the situation. After filling out the questionnaire, be patient and wait for a response. If the support service is busy, this may take a long time.

How to call Yandex by phone?

All problems with mail are solved not only through the site itself. Yandex support service provides free phone consultations. For customers from the regions of Russia, a special hot line at 8 800 333-96-39. Managers of the company in a short time provide qualified assistance every day from 5:00 to 24:00 Moscow time.

Yandex technical support

PS Yandex was announced in 1997, years passed and the resource developed, along the way giving life to new algorithms designed to clear the issue of low-quality content and second-rate sites. Working methods changed, the network grew and many questions began to arise related to how it all works in general and how not to become a secondary product in the millstones of this system.

A service has been created that contains the most frequent and possible questions from users. Instructions and manuals for various services and applications of the resource. Unfortunately, as practice shows, the answers may not contain all the questions, what to do then? The answer is simple - you needwrite to Yandex supportabout the problem.

Much, stubbornly and as detailed as possible reporting the following:

We tell you which browser we use and its version (you can see it here http://yandex.ru/internet/).
The URL of the page with the problem.
We say what they did and at what stage of the work the error occurred, while reporting what they wanted to achieve with their manipulation.
If in case of an error we receive a text that explains it, but we do not understand what it means, then we attach this explanation to the letter, ideally also with a screenshot. (Help "How to take a screenshot").

How to write to Yandex Mail technical support

Based on my own experience, I can say that if you go to the Yandex Mail support section for the specific purpose of finding it, you will simply go crazy.

This link will drive you in circles and you will not see forms for communicating with support until you shovel half of the information in the section. Actually inThe help section for this service contains all possible answers to the most frequent questions of users and most likely the answer is contained in the section. You just need not to be lazy and search, plus you can use the convenient search.

After 20 minutes of brutal running around the service with one question to ok already write a letter to Yandex Mail?! I did find it at the very bottom of one of the pages. Here's what it looks like:

There are fields for specifying your data:

name;
email addresses for feedback;
and a list of issues you may be experiencing.

Fill in the fields and send the parcel. As the Yandex service itself says for the Mail service, the time for their response and response to a letter is about 3 hours, so the answer will not be long in coming.

Yandex Webmaster support service: how to call or write

Another popular service is also not deprived of a feedback form, which is simply impossible to find without a certain supply of nerve cells.

In what cases may there be a needwrite to Yandex technical support for help, main reasons:

problems with site indexing;
site mirror change;
something with ranking;
regionality suffers;
incorrect display of the site in the issue;
PS filters;
resource quality.

To get to it, do the following:

And here everything depends only on you: try to convey as clearly as possible all your feelings about your site:

Don't hide anything from tech support.
Describe the problem in as much detail as possible.
Ask for a decision and stand your ground to the last (of course, if you are sure that you are right).
Attach all kinds of screenshots that will help Yandex support solve your problem.
And fill them with letters only if you really tried all the options. After all, they are also developing and provide answers to frequently asked questions from users. Perhaps you just need to look hard.

How to call Yandex support?

If you are not a fan of filling out the proposed forms and are used to giving out information only orally, there is also a solution.

You can just call Yandex Webmaster support serviceand tell the Platonists everything as it is. Here's everything you think and want - for this you need to call the toll-free number for customers from the regions: 8 800 234-24-80.

As you can see write a letter to Yandex support(and even more so - to call her) is not so difficult. Rather, it is simple if you know what to indicate in the feedback forms and where to look for them. We hope you will not have a need for this, but if you suddenly need to, you will be ready for this.

In what cases is it worthwrite to Yandex support

The most important reasons why you might want to write to support are:

Let's look at a few options from this list.

Website indexing issues

If you notice that the site has become poorly indexed, then do not rush to immediately write to support. First of all, you should conduct at least a minimal technical audit: check the robots. txt, page loading speed, size of photos and videos posted on the site (because this is also weight and it can slow down the loading speed of your resource). If the check did not show obvious shortcomings, it is worth writing to support with pleas and requests to help figure it out.

In the letter, we indicate what they did and how they tried to deal with the problem themselves, how and under what circumstances they noticed the incorrect operation of the resource.

We ask a question:

We get the answer:

Getting under sanctions

If the site was covered by filters and here (of course) you need to at least find out why the resource was awarded such an honor, and checking on your own did not show obvious vulnerabilities. We're going to write to Yandex support with a request to explain what's the matter.

We provide the Platonists with the necessary information and formulate the question:

After a while we get the answer:

Website address change

There are situations when it is necessary to carry out a "painless move" from the old address to the new one. And since you don’t want to lose positions / traffic, it’s better to work together with Yandex so that everything goes well.

An example of such a correspondence:

Do not be afraid to communicate with Platon Shchukin, because this character was created in order to help optimizers and people who are anxious about their resource. Especially since you already knowhow to write to Yandex technical support. The main thing to remember is that in order to achieve the most understandable answer, try to provide all the information that can help the support service solve the problem that has arisen.