Open a dispute on jd. Positive reviews

The history of the site began in 2004 with a small Internet business selling storage media, and in May 2015 JD officially came to the Russian Federation and already has an agreement with the Russian Post on accelerated delivery of orders in its arsenal. Today, on JD you can buy a huge number of goods of various profiles, mainly: men's, women's and children's clothing, shoes and bags, phones and accessories for them, goods for home and outdoor activities and, of course, various electrical goods for everyday use. Secure payment and buyer protection make JD one of the most trusted places to shop online.

What is so similar and unlike JD to other online trading? In other words, what are its main benefits?

With the help of this guide, we will clearly show you how easy and simple it is to shop on JD and enjoy it.

1. First look at the JD interface.

The site site is represented by the original Chinese version, as well as versions in English and Russian. Users from Russia immediately get to a well-translated Russian version. The main currency in which prices are set is US dollars, and they can only be changed to yuan.

2. We are registering for JD.

It is wiser to start shopping on JD with registration. It will not take much time, but all your orders will always be at hand, and besides, you will receive a welcome bonus of $10. Hover over the button to start registration. "To come in" on the home page and click "Register for free".

During registration, you will need to provide your address. Email, first name, last name and create a password (only in the English layout - Russian letters are not supported yet).

Click Submit when you're done filling.

3. How to find the right item on JD?

For example, let's try to find a "smart" sports watch on JD.

You can start the search by entering a query in the search box (1) , optionally specifying a category, or try to find what you need through a catalog with a convenient and thoughtful structure (2) . Unfortunately, the search string understands only English words so far, but is able to predict the request. The catalog is fully translated into Russian.

You can sort the search result by setting the parameters of the item you are looking for in the left column (1) , and sort it by price, popularity and novelty (2) .

4. Find out everything we wanted to know about a future purchase.

Having made the transition to the product card, we can see the following information:

(1) - product photos;
(2) - the name of the supplier and reviews on it (if you click on the name of the supplier, you can see his other products);
(3) - product modifications (size, color, volume, etc.);
(4) — price in US dollars (excluding delivery) and availability in stock (in stock);
(5) — available ways delivery;
(6) - offered payment methods.

On JD you can find the following, the specific choice of which is determined by the seller:

delivery by regular mail(up to 45 days) - free and the most common way;
express delivery via EMS(up to 20 days) - an expensive and faster delivery method than regular mail;
delivery by courier services(DHL, FedEx) - the most expensive, but also the fastest delivery method (up to 15 days).

A detailed description, reviews from other customers and answers to the most popular questions can be found at the bottom of the page.

As in other similar stores, the product can be added to the "Cart" ( Add to Cart) or postpone until better times by placing it on your wishlist ( Add to wish list).

5. We buy goods.

To complete a purchase at any time, you must go to the "Basket".

In the "Basket" once again check the correctness of the choice of product modification (1), its quantity (2), method and approximate terms of shipment and delivery (3), as well as the final cost (4) . To continue, you must press checkout.

On the next page, the first step is to enter the shipping address. To do this, press Add a new address and fill in all the fields of the form according to the sample, after which do not forget to click Save.

In any case, the money will be debited in US dollars - keep this in mind when paying.

11/10/15 ordered the goods ( xiaomi phone mi4, order number 19600016), paid for it on 11/11/15. On the product page it was written that the order processing time is 3 days, delivery is 3-7 days. The product has not been sent yet, there is no track.

I tried to contact the support service, VK support and the seller from Monday. After 4 and a half working days (what are there three), there is no answer. In any case, EMC delivery and notifications do not reach me from time to time, so there is no point in ordering without a track. I will try to at least get my money back.

Bottom line: almost a month after the order (with 10 days declared for delivery), having spent a lot of nerves on the phone, I received the most expensive order. A few more orders have not been shipped since November 9th.

I do not advise ... SCAM 100%

That's it... The Russian bubble burst JD.com (jd.ru).

The administration failed.

Many have lost money, the Chinese MMM turned out)))

They gave coupons - people bought - now most of the money can not be seen or orders ...

I don't recommend for this moment this site...

I share my experience of buying a phone on JD. Order No. 48110279381. The phone was shipped on 06/18/17 and on the track, on 06/28 it is already in the Russian post office. I remember that I also thought that I arrived suspiciously quickly ... Suspicions were not in vain, when I came for the package, they could not find it. In the same place, on the spot, I applied for a wanted list. At the same time, on the JD website, he filed an application for conflict resolution with the status “Goods not received”.

It was an unfortunate discovery that JD, who on his website proudly refers to himself as the “leader of the Chinese e-commerce market by revenue” and has ambitious plans to conquer the Russian market, has the protection of clients at the level of street sales hucksters, i.e. she just doesn't exist. All their thoughts, apparently, are only about revenue.

At the request of JD, I provided a complete set of documents confirming the absence of the parcel in the department: the spine from the application for search; a copy of the internal act of mail about the absence of a parcel in a bag with by international mail and, finally, the response of the mail to my application, which clearly states that the parcel did NOT arrive at the department. At the same time, the mail in its reply indicates to me that, in accordance with the Universal Postal Convention, any mailing belongs to the SENDER until it is issued to the addressee. Those. makes me understand that I am in the process of searching for a parcel and no one can call me and the sender should deal with this issue, i.e. score. And the store, of course, does not need anything. He got the money, he's doing well. What kind of buyer protection, what are you talking about?...

JD's response to all the documents provided was in the style of "you don't understand mine" - the package on the track is in the office, come and pick it up. Finally, after appeals to conscience and pointing to documents, I get an answer in the Negotiations on the Conflict section:

Arbitrator JD: Dear customer, please wait until July 28th and still not received, we will refund your money. Thank you for your patience.

Okay, the logic is clear - on July 28, the period for "storage" of the parcel expires and it must be returned to the sender. But there is nothing to return ... I'm waiting. The 28th is approaching and on July 27th I get this message:

Arbitrator JD: Dear customer, according to the tracking information, the status of your order is: delivered. Please contact the post office for the result of the search, then send us the official act. Thank you

Bravo JD!! This is written by an arbitrator who has already ruled on a refund after the 28th, who is guided, as JD writes, by “the principles of fairness, objectivity, blah blah blah ...” and who, at the same time, is not familiar with the Universal Postal Convention and requires me a document on the results of the search for the parcel, although in the letter that I received from the post office and provided to JD, it is indicated that the SENDER has all the rights to the parcel and they do not intend to communicate with me on this issue.

A few more quotes from the JD website:

Ø Mission: to make life carefree and fun. - Can not argue. Make yourself at the expense of buyers.

Ø Goal: to become the most trusted company in the world. - You guys have chosen a strange path for this ..

Ø JD Core Principles: Customer First - No comment..

Representatives of JD, answer what you mean by “Delivery Guarantee. You will receive a full refund if you do not receive your order"?? You have it written on the site. What do you understand by this? Something different from the understanding of all normal people?

The support service as such does not work. They answer with an interval of three days, and in the answers they pretend that they do not understand what is at stake. It looks like a dialogue with an illegal guest worker when trying to find out if he has a registration.

There is no client protection program, all the beautiful slogans on the site are fiction. Getting money from the bottom of the sea is easier than getting a refund from JD. They easily renounce their words and promises given both publicly on the site and in personal correspondence.

P.S. Today I again received an offer from the "support service" to pick up the parcel at the post office. Subtly mocking JD..

I use the services of intermediaries where the meaning of this is obvious. Why do I need intermediaries with the declared free delivery to Russia? To feed the intermediary? Are you hungry?)

Nobody will discredit the name of the JD company more than its employees. His stupidity, greed, deceit and disregard for customers. JD commits suicide.

You contradict yourself. Why intermediaries if JD is so great? And what if the intermediary turns out to be the same fraudster as JD?

I went to the site, saw two phone models at a good price - made 11 orders. After 4 days, the support service writes to me and says that a technical error has occurred and these orders cannot be sent to you - it is not my fault in this error, I saw the product, it is in stock, I ordered / paid, what is my fault - I did not receive a response nothing intelligible, they said that the seller will not send the goods, and to save time, you cancel the order. Went to a meeting canceled 8 out of 11 orders. Three failed for technical reasons. BUT the most interesting, 11.02 i.e. On Sunday I get a notification that my orders have been shipped. Decided to wait. They gave track numbers, as usual, they are not tracked by JD - this is normal for them, so I didn’t really have a problem with tracking. I wrote on March 1, they say, what about my order? And here the most interesting thing began: over and over again to my letters that with my order I received various answers: "the product has been sent, wait for it to arrive, let us know, we will give you a coupon for $ 3", "wait for delivery 15-60 days", " be patient", "sent a request to the seller" - they all told me from March 1 to March 19, but already on March 20 they already tell me that my ONE order was lost, they say we will return the money and that's it, I ask a logical question, but will there be any compensation for 1.5 months of deception, they are in their repertoire - we will send a request to the seller, I asked about the other two orders later, to which they answered that the seller understands. We wait. 29.03 I am writing, how are you ... - they answer, give me another two days. Gave 2 days - 5 days have passed - and by a strange coincidence, the two remaining orders are also lost. What follows is that we will refund your money. After all, I asked only one question: will there be compensation for 2 months of deceit, to which I have not yet been given an answer. Correctly they wrote here that you can order up to 1000 rubles. Above all I do not recommend. It was the same when ordering xiaomi 2 years ago - they promised to return $ 20 for the delay - they did not return it, of course. The store is not responsible for its mistakes to buyers.

- The delivery time is not true (Order processing time is 3 days Delivery time is 3~7 days) - write the truth so that people do not get nervous and cancel orders. Better honest 25 days than not honest 15.
They don’t write the full address (are they collecting parcels in a hurry?) Today I received an SMS with the text - the delivery is excellent, I call, they tell me that the numbers of the house and apt. No! well at least that the phone was, about the bodies below.
The site is buggy - if you go to - View details (order) then opposite - Phone number - then numbers appear then disappear if you refresh the page, respectively, many parcels arrive without a phone number.
And perhaps most importantly. The PayPal transaction does not contain the name of the product for which the money was sent. w3bsit3-dns.com quote - ""The order number is not related to the account in the transaction. It is not a fact that PP will take into account the screenshots of the order page, despite the same amount in the order and in the transaction. this case PayPal can close the claim"" And in this case, the dispute can be lost, the money will not be returned.

1000 is not a service but a creature, animal support service. I’m waiting for 12 days to send the xiaomi redmi note 2 phone, when trying to find out what’s wrong with the phone, what kind of charging people get, they grabbed the ban

Today I "received" a promotional Xiaomi Redmi Note 2 from Black Friday. According to the invoice, it turns out that I ordered some kind of yob costing $119.99.

Neutral Feedback

On November 11, a phone was ordered there. In the description of the goods, namely with regards to the timing, the following was stated: Order processing time 6 days, Delivery time 3~10 days. Today is November 27th and all deadlines have already passed. Order! is not sent! still. The seller does not respond to messages. There are dozens of people like me (we communicate in the group of the phone that we ordered on VK), if not hundreds. Think for yourself whether to order there or not.

UPD: The phone eventually arrived, but with a big delay in delivery.

I remember, I remember, they sell a golden cat-shaped bracelet, which is great for me. I climbed there, the assortment seems to be interesting, in fact, but so far the resource does not inspire a certain degree of trust. In particular, the need to provide personal data is just alarming. I'm afraid to show the phone number once again, and here - the main document of a person, a passport ... But I once also feared the WM system, but nothing)

As for the shares - how much can they be trusted? Are there really discounts, or how are our "black Fridays"? And then, I came across a colorful banner about discounts on Wednesdays ...

I ordered a phone on JD.ru 2 times

The first time came with a marriage!

The microphone is not working. I sent them a video in MP4 format (filmed by microsoft lumia 640) They answered that they could not open the video and asked to send it in MP4 format ... Let's see what happens next. posted a video on youtube.

The second time the phone was sent to the SPSR.

As a result, the courier gave my order to a person unknown to me!

opened a dispute on paypal, wrote to JD

JD response: We see that your order has been delivered.

SPSR response: JD entered the wrong phone number.

I've been trying to get my money back from SPSR for 3 weeks. Periodically, they try to shift the responsibility to JD. Although they acknowledged the fact of their mistake, they are trying in every way to complicate the process of obtaining compensation for me.

A lot has also accumulated about the delivery of ems .... but with grief we managed to get everything.

A good interface for choosing and making a purchase. Reasonable prices. Sending an expensive purchase through the Russian Post is associated with risk. But the seller declares his readiness to share the risks with the buyer. However, in practice, this results only in correspondence with the final recommendation to contact the Police to search for the missing part of the parcel. There is a large element of "luring" the buyer through the declared willingness to provide delivery in the final analysis of the purchase. The dialogue with the buyer is delivered from the beginning in a benevolent plan, and then follows a conclusion like "it's my own fault." Expensive purchases are very risky. I think that 1000 rubles. this is the limit.

Positive reviews

The whole world has long begun to switch to Chinese electronics, they began to do good things and prices do not break, I already take 3 smartphones for JD, for myself, for my wife, and now I bought my mother for March 8, while the discount was on him. Came in 21 days, included - everything works, in a box, everything is in the order of a plane tree, as in a regular store. Only the price is one and a half times lower))

I usually bought clothes on JD, but then I decided to take a smartphone, mine began to die. I chose haomi, all his friends praised him. The seller answered the messages, I asked if there would be Russian for sure. I did not deceive)) The phone came in 3 weeks, delivered directly to work by courier. Updated itself by air, works well, does not lag. There was already a Russian, as I asked the seller. Very satisfied.

Ordered here wifi router, multi-channel, at a nice price, ours is noticeably more expensive. Was willing to wait for delivery for this. But the seller sent quickly, came in a total of 3 weeks. The setup is elementary, as in all routers. It works well, the Internet distributes, I'm not complaining, I saved a lot of money.

All questions and answers about working with the site will be published on this page. We explain right away that we are not official representatives of jd.ru or ebay.com, but just trying to make life easier for shopaholics :)

* If you have problems with writing reviews, comments and messages on the forum, uploading pictures, etc., then re-login and write to me, contact details are below.

Contacts

An official representative of the administration answers questions regarding JD.ru, you can ask your question in the topic " Administration issues JD.ru or create your own.

For questions about the operation of the site, services, extensions and contests, write to the mail [email protected] site, in private messages to me or also create a topic on the forum.

Rules of communication on the site, in groups in social networks and on the YouTube channel!!!

I write once and I will not repeat, for a public insult to the administration, moderators, users and subscribers - BAN! For spam in comments, in messages and in PM, the same.

Want to say something personal? Do it through private messages. And advice for the future: never be rude to strangers, it can go sideways!

Let's already be people, and use the Internet for the benefit of ourselves and others.

Registration on the site site

Registration will allow you to write product reviews, comments and chat with other users. At this time, you can register through your vkontakte account, facebook and a bunch of other social services by clicking the button in the upper right side of the screen.

Down with atavism - registration via mail, now almost everyone has Accounts in social networks, Yandex, google, mail, etc. it's simple and hassle-free.

Added 23 more social services, through which you can register on our website, among them are postal ones.

Registration on JD.ru problems and solutions (not receiving SMS...)

If you are unable to register on the Russian version of the site, you do not receive an SMS code, etc., then try linking the number to your account on the en.jd.com website, or use the mobile application.

If during registration you see the message "Your number is occupied", then please enter any other phone number (so that you can then enter a verification SMS code). This phone can be changed later.

Writing reviews

Extension for jd.com

We made an extension to make it easier to work with jd.com and not only, nice buns for many magazines will be added soon, so install it.

Search for profitable goods on the Internet

A service for searching for profitable goods in online stores has been added, for more details, there are also links to instructions for use.

How to track IGOs (parcels from jd.com)

Yes, it's very simple! If you install the extension, then the buttons with the track number will be available in the order office. And there it’s up to you: either track using alitrack.ru, or with the help of what is personally more convenient for you, although I recommend the first, since the number of postal services is constantly growing, the Russian Post does not give normal information, and other services do not give me interesting.

JD.com delivery times

Delivery times vary depending on the selected delivery service, the operation of China Post and Russian Post, or the post of the country where you live. On jd, as well as on aliexpress, it is possible to choose a delivery service, for example, for many products from the jd collection, it is possible to choose SPSR as a service, the package flies quickly there, it is checked, the rest, as you are lucky.

What is the order protection period on jd.com

Not everything is clear with this yet, but see the paragraph below, if the deadline is exceeded Delivery + out ships is worth kicking everyone you can and don't be shy.

How is shipping on jd.com

Yes, as always, as in any other online store. You choose the postal service, pay for the goods and wait. Nothing new, who bought on Ali and ebay, he will not be surprised.

How to return money?

Here is what JD.ru support says:

If no more than two days have passed after placing the order and the order has not yet been sent, then you can cancel the order at personal account. The funds will be returned to your account/card within 10-30 days. Refunds are made in two stages:

1) consideration of a request to cancel an order takes up to 5 business days;

2) the actual refund occurs within 5-7 business days to a debit card and within 10-30 days to a credit card.

If the order has already been sent, then you will need to wait for it to be received and issue a return.

How to open a dispute with the seller

If the product did not arrive, it came wrong or with a marriage, then in the order section click "Confirm" and we will have two buttons "Evaluate" and "Refund" - the first to evaluate the product, that is, leave a review and request a refund. If the track number does not work, then we write to technical support and ask to kick the seller, do not be lazy to do this more often. So it is worth doing until they establish feedback with the seller.

I repeat, you can return the money when paying through paypal: open a dispute with the seller

Messages in the interface on jd.com

1. Sorry, the selected destination can't be shipped to, please change your destination.

The seller, for some joy, does not send to your country

2. Delivery: 35 days (ships out within 7 days)

Delivery 35 days, dispatch 7 days

3. The Add to Cart button does not work (add to cart)

The product is out of stock, sales go at a certain time (promotional product) or the seller does not ship the product to your country

What is JD collection

These are products for which jd vouches with his head, there are breathtaking discounts on these products. All products from this section, according to the assurances of the administration, are thoroughly tested and jd.com is a direct intermediary between the factory and the buyer. From my personal experience, this is true. In addition, goods from this category are sent via SPSR mainly, so they arrive quickly.

There is no SPSR in my locality, what should I do?

Yes, everything is fine, SPSR from Moscow will send your parcel by the same EMS and give you a track number.

The seller does not respond, did not send the goods or sent the wrong

Feel free to write to [email protected] The guys are adequate, they speak Russian and will certainly help.

Other stores sammydress.com, tinydeal.com, ebay.com , dx.com, banggood.com etc.

We will be very glad to reviews from other Chinese stores, there are a great many of them, it makes no sense to list everything. The writing of the reviews is identical. One request, place product reviews from aliexpress on alitrack.ru, contests are also held there and the site is dedicated specifically to ali.

Why do you need PayPal if you can pay via Yandex.Money?

And then, that through paypal you can even shake off money from the devil, if the truth is on your side, the dispute opens within 180 days,.

Plans

At the moment, there are plans for a Q&A section, something like a forum, but in a simpler form, adding features to the extension and to the site.

A lot of functionality is planned to be added, but everything has its time, since jd.com is just starting out, we will grow over time, so join us, we are all very happy!

When ordering from the JD.com online store, you can be sure of a refund, provided that the following requirements are met.

Below are two possible options and their requirements:

1. IF Item received but not as described or defective.

Return the order back to JD.com without any fees or charges.

The item must be returned within 30 days of receiving it.

2. IF the goods have been received, but you want to make a return without giving a reason.

THEN you need to return:
Return the order in its original form back to JD.com, with shipping charges.

BUT the following conditions must be met:
The product must be free of signs of use and must be returned in its original packaging no later than 30 days from the date of receipt.

Order return : 74 comments

And how to return the money if the goods were not sent and they do not want to send.

How to get the money back if the goods don't send or want to send?

JD.com placed an order, canceled it seconds later. How to return the money or re-order for another product. No response to email, 12 hours have passed. Which regulation of JD.com governs this conflict. And what regulatory act of the Russian Federation?

Good afternoon!
I made 2 orders #23786286 and #23785977.
On the third day I decided to cancel the order (it was not sent).

In the order statuses it is indicated everywhere in different ways !!! Where it is frozen, where it is successfully frozen, where it is awaiting shipment!
When and how can I get my money back? I have been waiting for several days!

Placed an order for JD. Paid immediately from QIWI wallet. For three days, the order hung in the status of "waiting for shipment." On the fourth day, I canceled the order (by clicking "cancel" in "My orders").

Order status changed to "Pending Cancellation". How long does it take to get a refund for a canceled order? And where will they return to my QIWI wallet? Since I want to make another order for JD and pay with this money.

Yes, the money will be returned back to the QIWI wallet account. The return period is up to 15 days from the date of confirmation of the cancellation of the order.
- How many days does it take for an order to be cancelled? I canceled on 12/01/2015. Today is 12/04/2015, and the status is still "Pending Cancellation".
  
  Letter to [email protected] with the order number and a description of the situation, he wrote more on 12/02/2015. No answer, no hello.

Canceled the order within half an hour, and wrote an email to [email protected]- according to instructions. The money was returned a little more than a day later. Thank you!

Placed an order for jd. After a week of waiting for the shipment, I decided to cancel the order because I realized that it was easier to buy elsewhere. Now the status of waiting for cancellation has been hanging for a week. No one answers the above email for a week.

I hope everyone will make the right conclusions about the work of this trading platform and whether it is worth ordering something there. I plan to seek a return by all legal means in Russia, up to contacting the police. The site is clearly a scam.

So I have to delve into JD's problems? And JD doesn't even try to help me with my problem. Nobody gets in touch and the problem is not solved. Strange explanation you wrote to me. If the site regulates its procedures, namely the processing of order cancellation within 5 days, then you need to adhere to your rules!

9 days have passed, the situation has not changed. I repeat my question: What should I do?

Good afternoon! I made an order 11124382 on October 21, but the goods seem to have been sent. How can I cancel it and get a refund? More than 30 days have passed. The seller says the following: dear friend, sorry about your order, we stopped at the delivery of Your order, because JD had noticed that we delay shipment of Your order, so JD decided to cancel your order, we will REFUND your MONEY. and maybe they will contact you shortly. The cancel button throws an error when pressed.

[email protected] writes the following to the complaint: Regarding your order 11124382, as the item in the order is provided and shipped out by the third party merchant, we suggest you contact the seller directly on the webpage. What a vicious circle.

Also a problem with the jd-collection seller. He does not answer letters, does not send orders ... Gentlemen, does anyone keep order in JD? And most importantly, there is not a hint on the site of any link or button to file a complaint against the seller. Silence ... Write that there are not enough hands to answer everyone ?! Well, excuse me, "he called himself a loader, climb into the back," as they say. This is about emotions.

Now specifically. On 11/27/2015, an order was made from the above-mentioned "seller" (processing time - 3 days, delivery - from 3 to 7 days). To date, I have only today (12/10/2015) an updated order status, they say the order has been sent. No tracking number or shipping date!

People tell me, I ordered a tablet, it came and does not turn on in any way. How to get money back? Wrote on [email protected] but they are silent.

I ordered a phone on 11/27…order processing was declared 3 days, delivery 7 days…today is not that day, hour!
hanging: waiting to be sent! I wonder how much longer I have to wait?

Two weeks have passed - the seller does not get in touch ... silence and by e-mail. How to get money back?

Wrote on [email protected]. The feeling that they just collected money ... Aliexpress does not allow itself this ... it's a pity that I ordered on JD ...

Likewise. Seller jd-collection.
Paid for the phone 27.11.

2 weeks the seller did not send and did not report anything. I cancelled the order. Already 5 days hanging in anticipation of cancellation. The seller is non-existent. I filed a complaint with PayPal, maybe they will somehow punish me there.

Situation. I ordered a product from jd-collection with jd-spsr delivery, an hour later I decided to cancel - it didn’t work, the cancel button didn’t work. I wrote through the “contact the seller” form (it happened after 30 minutes, sorting through different browsers) to change the product to another and then wrote to cancel the order altogether.

Then miraculously, in less than 12 hours, the order acquired the status of "shipped". They answered me only after 4 days, they say there is nothing to be done, we cannot cancel the delivery order. What to do in this case? Just refuse to hand over to be automatically returned to jd-collection?

I bought a xiaomi redmi 2 phone. The PHONE is normal, it works - everything would be fine, BUT! There were no instructions in the box (to hell with it) and WARRANTY CARD.

If something happens to a wonderful phone, I won’t see a warranty repair. Wrote in all possible instances - no answer, no greetings. PS I don't even have to talk about holograms for authentication

November 27, 2015 ordered a phone. Order No. 23769059.
December 4, 2015 the seller, judging by the status of the order, sent it to me. They even gave me a tracking number.

True, nothing can be verified by the provided track number. No information - where is the parcel, whether it was sent at all. The seller at the beginning wrote, gave different links for verification, track numbers. When I wrote that the track number did not break through the links, the seller simply scored and stopped answering anything.

I decided okay, it was similar to Ali, if the package was sent, I think it will come. The site states that the maximum delivery time for an order is 25 days. They expired. The parcel never arrived.

Attempt to cancel the order failed - whenever I click the cancel button, the message cancel failed.

By addresses [email protected] and [email protected] nobody is answering. It’s a pity that I didn’t study in detail the reviews on the Internet, now I’m sitting, I’m thinking whether it will be possible to return the money.

I have a question, I ordered a phone on the jd website and in my personal account the order was in the “Sent” status, and then there was a button to confirm the order - I pressed it and it went to “Received”, but it has not yet been received and the track number has not been received . This is my first order, what should I do, tell me.

How can I get a refund for an order? More than 45 days have passed and the order has not arrived?

I bought a Oneplus One phone. The phone came with a marriage. Wrote in support, sent photos and links to videos. They offered compensation of 20% of the value of the goods. I refused it and demanded a refund.

In general, a month of support corresponded, and the phone was packed in a box. Finally agreed to return the product. I sent it, and now two months have passed since JD received the package, but the money has not been returned.

I constantly write to support, they rarely answer and ask not to worry! When will my money be returned to me?

Yes, I think that we just got into that overwhelming number of "lucky ones" whom ZhyDy threw. I received every little thing from them and fell for the Teclast X70R. Ordered 29.12, but 04.01. I changed my mind and canceled the order.

Since then, the Order has been hanging in the status of cancellation pending, in the details of the order it was generally sent, letters leave the order page without a response, a standard robot response comes from the postsales mail, with contact - silent, in contact letters in a personal about orders are ignored, in tape are removed.

Well, at least I paid through a stick - there is a chance to return the money. It feels like the guys took on increased obligations and in the end decided not to strain. And the stories that there is not enough opportunity to answer everyone at once will simply make you laugh.

On 12/12/2015 I paid for the purchase in the JD.com store using my card, by 12/18/2015 the goods were not sent, I refused the goods. But despite the refusal, the goods passed the customs service.

When contacted, the delivery service also refused delivery, according to the monitoring on the website of the delivery service, the goods have already been returned to the sender. But so far the money has not been returned.

I write on [email protected], also do not help to solve the problem, only answer that the goods have been sent.

I received a Xiaomi Redmi 2 Smartphone, like many others, the camera does not focus, I requested a refund of part of the money, since I don’t see the point of sending it back. How long to wait for a response?

I will share my experience of returning money from the jd. I ordered a phone from the jd collection seller, after 10 minutes I decided to cancel the order.

I wrote to the seller and the site administration about my desire to return the money. The seller was silent, the site replied that he had registered my return request.

The next day I opened a dispute in PayPal, through which I actually paid for this order. After 15 hours, the dispute was closed by the seller due to a full refund of my money. After 36 hours, my money was credited to the card.

I bought a xiaomi redmi 2 phone. The external speaker does not work. How do I get a replacement or refund? By mail [email protected] wrote, sent a confirmation video - no answer.
How to get answers? How much to wait?

The goods were returned by customs as prohibited for import and handed over for delivery in Finland on December 28, 2015. It is now January 22 and the goods allegedly never returned to the warehouse.

I contacted the seller, he says that the post office is to blame, look for the package, called EMS, they say that they do not have any data from Finland and only the sender can apply for the search for the package and now he has all the rights to the package. How can I get my money back?

I ordered a phone. Canceled the order the next day. The status of the order has changed to "pending cancellation" and the green status bar has moved to "shipped".

According to this value, the seller replied to me that the order could not be canceled because it had been shipped. BUT! I WOULD NOT BE ABLE TO PRESS THE "CANCEL" BUTTON BECAUSE I WOULD NOT HAVE IT IF THE ORDER WAS REALLY SENT.

The seller stopped answering my questions, the money has not yet been returned.

Made an order mobile phone 01/27/2016, and yesterday I decided to cancel the order, so the seller apparently agreed and now in my account shows that the order is frozen, what does this mean and when will the money be returned?

It's been a month since I applied for a refund. Silence ... They answer like robots. No specifics.

Order 26898524 was canceled before the goods were shipped, now it is pending cancellation. It's good that I paid through PayPal - the status will not change, and if the money is not returned, then I will contact them for consideration. They quickly solve such problems with dishonest sellers.

Order ID: 26831289, Order status: Canceled orders. How long after canceling an order will I receive a refund on my PayPal account?

I'll tell my story. Placed an order on the 25th and canceled a few hours later. I wrote to everyone I could.

Reassured by the fact that the money will be returned in 3-5 days. Returned on the evening of the 28th. Don't lose hope and don't give up!