Computer literacy, assistance and repair

Install Office on iPad. How to contact Apple Russian technical support? Apple Hotline

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Hello, question? Did you have a drawing in VKontakte where the prize was an iPhone? Here one lady writes that we won it and can get it by sending 772 rubles and the phone number says confirmation since yours is with a difference of one digit. True Of course, we don’t believe in miracles and don’t send anything. First the chairs, then the money.

Hello!! I want to ask, they told me that I won an iPhone in a drawing, and that I should pay for delivery to this number +79022627300. Are they fooling me?

Alexpndr

Hello I would like to purchase motherboard How much will it cost for iPhone 6 64GB? I am in Vladivostok

Alexander

Hello, do you unlink iPhones from iCloud?

Hello, my relative died and left an iPhone with a box and a receipt, but I don’t know the password. How to unlock it?? There is evidence of death.

Please answer the question, we have two IPHONE 5 and 6. In IPONE 5 model FF352RU/A you can take photographs silently, but in IPHONE 6 model MG4J2KH/A silent photography is impossible, we tried using additional programs It doesn’t work. Isn’t this a marriage? Or is this really due to the adoption of Japanese legislation. Could you tell us which IPHONE models have silent shooting and which IPHONE models are planning to keep silent shooting or not?

Vladimir

Hello.
Help me figure out the situation: Fraudsters hacked my ID password and blocked my phone, they require me to enter some kind of code. How to unlock it?

Alexander

The phone is blocked, I don’t remember any data.
How can I unlock it?

Good afternoon I am being denied warranty repairs for reasons that are not very clear to me. I think this is outrageous on Apple's part!!! Making a nice gesture towards the guarantee in the form of replacing the phone with a new one, and then denying it in every possible way, at least looks like a SCAM! , but for a company of this format this is not respectable!

Thank you in advance! Please contact me and solve my problem.

Good morning! 09/26/2017 8 rubles were debited from my phone account for an SMS that I did not send to the number 7786205094. Why do you make such technical errors? Return the money to your account and stop scamming.

Hello! Tell me they took the funds from the card, it’s not clear why I received only the itunes/bill link. I go to the Apple account, it’s not clear how the card information got there, and why the money was withdrawn?

Hello. Stopped working front-camera and a fingerprint. Can I count on a replacement iPhone 6 plus?

Hello!
Is it possible to replace your battery with the 5s model?
Best regards, Olga.

Radionov Denis Sergeevich

Hello.
On 02/08/2018, I sent a claim to your address (107031, Moscow, Petrovka St., 5) regarding the quality of the purchased product along with the iPhone 5S phone.
On 03/01/2018, in response to my complaint, I received a telegram (see photo), which said that “... the inspection report and smartphone have been sent to your address by mail. For all questions, you can contact the representative of Apple Rus LLC, Alexey Novopoltsev Ivanovich by phone 89297795773".
On this moment, I never received the phone, the phone number indicated in the telegram is not in service.
Please provide me with valid contacts to find out the location of my phone.

Sincerely, Radionov Denis Sergeevich.

HELLO
My name is Firuz Mukhsinov
I bought an IPHONE 5S 16GB SILVER
IMEI 359140075611401
Purchase Date 02/11/2017
Apple RUS LLC Address: 107031, Moscow, Petrovka, 5

After resetting the phone will be LOCKED ACTIVATION
I forgot my APPLE ID and PASSWORD

Please, I need a duplicate of the sales receipt.

Oleg Igorevich

Hello!!! 03/24/2018, in Stupino, st. Timiryazevo bought an iPhone 8+ 256GB phone at the ISHOP store for 71,990 rubles. 03/25/2018 the phone stopped receiving the network, was constantly searching, rebooting did not help, they installed another SIM card, the same thing, in the search. On March 30, 2018, we went to a store in Stupino to get a replacement phone because this one was not of good quality. The seller, ignoring Law No. 18 on the protection of consumer rights, refused me a replacement and recommended updating the IOC, saying that this happens with the old one or contacting the official service. After the update, the iTunes icon and the charging wire appeared on the screen, when the apple is rebooted, the phone does not show anything and nothing can be done with it. I left a complaint at the store. Please look into this situation, because the phone is not of adequate quality. And Law No. 18 on the protection of consumer rights states that within 15 days from the date of purchase, a phone of any brand and any manufacturer is subject to exchange or return if the phone is not of adequate quality. I’m not asking to change it because I don’t like something about it, it doesn’t work. Otherwise, I will be forced to go to court, where I am sure I will be found right, with all the ensuing consequences.

Good afternoon We bought phone X as a gift on June 22, 2018 from the MTS online store and a few hours later a green line appeared on the screen. Terrible! The birthday is ruined. Such a brand and defect. There are ways to exchange a phone for a new one without examination.

Svetlana

Hello! July 2, 2015 in the city of Volgodonsk, Rostov region, at st. Morskaya House 64 a smartphone was purchased Apple iPhone 4S 8 Gb IMEI 013590006462480 in the amount of 17,990 rubles. In June of this year, the activation of the phone was blocked and to solve the problem, Apple support asked for a sales receipt. Because The sales receipt was not preserved, I contacted the seller’s store and they restored the sales receipt. However, Apple's technical department refused to help, stating the following:

Case number: 100583837726
Product: iPhone
Serial number/IMEI number: DX3P98R2FMLD / 013590006462480

Hello, Svetlana!

We have reviewed the information you provided, but we are forced to inform you that we cannot fulfill your request, since this information does not match our data.

To continue checking your request, please contact the seller to obtain proof of purchase of this device. If other documents are not provided, we will not be able to continue processing your request.

An operator at the Apple support service reported that the only reason for the refusal was inaccurate information in the sales receipt, and that this was a store error. I contacted the seller’s store again, they checked again and said that they could not provide any other information other than what was on my sales receipt. The Svyaznoy hotline confirmed this information and said that they did not know why Apple did not accept my sales receipt. Then I wrote to the customer service email address [email protected], sending a sales receipt and they answered me the following:

Svetlana, good afternoon!
We have checked that the information indicated in the sales receipt is relevant and the only one we have regarding your smartphone and the purchase in general.
The sales receipt form has a standard sample.
Previously, such requests from clients have not been received.
Unfortunately, we cannot issue other documents.
Hope for understanding.
Best regards, Svyaznoy.

All! Vicious circle! What should I do?
If Svyaznoy and Apple are business partners, then why do they have different data and should a bona fide buyer suffer? They kick me around like a ball, nodding at each other. Where to look for the truth?

Microsoft's robust word processing app lets you create, edit, view, and share files quickly and easily. Send, view, and edit Office documents attached to email messages right on your phone.

With Word, your Office is always at your fingertips. It is useful for writing blogs, books, articles, sections, educational works or management documentation.

Text documents, scripts, notes, letters, resumes, articles for blogs and media - in the Word application with its formatting capabilities you can create and effectively design any document or use templates.

Sign in to the account associated with your Office 365 subscription and get access to all Microsoft capabilities Office. Download Microsoft Word right now, you can create and edit documents, collaborate on them, and share them with other users.

Creating documents
Easily get started on projects, tasks, letters, scripts, notes, resumes, blogs and media articles with professionally designed, modern templates.
Sketch ideas in writing with advanced formatting and layout options.
Document formatting and layout remain the same across all devices.

Reading, creating and editing documents
Reading mode allows you to read long documents, letters, scripts, etc. on your device.
Use writing and editing tools familiar from working with the classic version of a text editor.

Remote collaboration
Share your ideas by leaving comments right next to the desired text.
All users with access can work together and see changes to text, layout, or formatting in real time.
With improved version history in Word, you can see all the changes you and your colleagues have made to documents, and easily restore them previous versions files.

Download Microsoft Word and get the best tool for creating, editing, and sharing documents on iPhone and iPad.

To create and edit documents, sign in using your free account Microsoft on a device with a screen size of 10.1 inches or less.
To use all Office features on your phone, tablet, Windows computer or Mac, purchase a qualifying Office 365 subscription.

If your Office 365 monthly subscription is purchased in-app, you will be charged through your account App Store. Your subscription will automatically renew in the last 24 hours before it expires unless you have disabled this feature. You can manage your subscriptions using your App Store account settings.

The app is provided by Microsoft or a third party publisher and is subject to a separate privacy statement and terms of use. Data provided through your use of the application and the store may be accessible to Microsoft or the third party publisher of the application, transferred to the United States or other country where Microsoft or the publisher of the application and their affiliates or service providers maintain facilities, and be stored and processed. in this country.

Review the Microsoft Software License Agreement for Microsoft Office. See link " License agreement" in the details section. If you install the application, then you accept the stated terms.

Hello! Despite numerous instructions posted on the Internet and on this blog, there are issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, unlock iCloud, . Who can do this? Nobody! Only specially trained company employees. And it’s not just a matter of blocking; you never know what other questions might require an answer from a competent specialist?

And after all, it would seem that technical support itself is not hiding from anyone, there are quite a lot of ways to contact it, but people still ask in the comments how to call or write to the Apple operator? And since they ask, we will answer!

Here are all the ways to reach technical support, no matter where you are.

Apple technical support phone numbers in Russia

Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:

  • 8-495-580-95-57 (Moscow number).
  • 8-800-555-67-34 (Toll-free number for calls from any region of Russia).
  • 8-800-333-51-73 (Apple Store Customer Support Service).

At any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.

Other ways to talk to Apple technical support in the Russian Federation

When you call any of the phones, you are greeted by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company itself will call you. To do this, go to this page and:

The incoming call will not be from the numbers listed above, but from others. This can be a number from any country (I received calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.

For some reason you don't want to talk? WITH technical support You can always communicate through a special chat. To do this, we repeat all the steps indicated just above, the only thing is that on the third point we select: “Chat”. The approximate waiting time is also shown here, which is convenient.

In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!

However, you and I are interested in another opportunity of this program - getting help from a technical support specialist. What should be done?

All you have to do is select the device and the problem you are facing. The application will offer various solutions:

  • Articles and instructions.
  • Chat with a specialist.
  • Call support yourself.
  • Order a call back.

Agree, the choice is simply excellent. Let's use it!

How to contact Russian Apple technical support if you are in another country?

There are a large number of countries where there is either no technical support at all, or there is, but in a language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?

There is nothing complicated about this, there are several ways:


But ordering a call back if you are in another country will most likely not work (unless, of course, you have a Russian SIM card). The fact is that the call back form requires specifying a number starting with +7 (prefix for Russian numbers). You cannot erase it and replace it with another.

P.S. If you suddenly have questions, write in the comments. And of course, put “like”, then the conversation with technical support will be favorable and successful!

Apple has provided its users with convenient and prompt support service. Having any product from the company, you can dial support from your iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings of certain functions. You will also be able to learn about new properties of the company's products. You can also register your product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore devotes the lion's share to servicing its consumers.

To contact a company representative, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer everything and offer accessible solutions. The service is available to its clients at any time of the day in different countries.

Also, if you are in Russia, you can call the single toll-free Apple hotline in the Russian Federation at any time: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multi-channel support phone number: 8 495 580 95 57 at the tariff applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device is broken, you can submit a request for repair of your iPhone, iPad or Mac computer at the support service. A specialist will contact you as soon as possible to resolve your problem and help you contact an Apple Authorized Center near you. After all, one of the main principles of the company’s work is trust in it and user support.

If you are interested in information about Apple products and details of its purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive it at any time software, interesting accessories, necessary equipment. To purchase, you need to call the number 8–800–333–51–73, available from 9:00 to 21:00 on weekdays.

Apple has a wide network service centers all over the world and on all continents. So, by going to any company’s technical support website, you will find an interactive map of countries indicating addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call about a device problem, support will be provided faster if you can find your device's serial number first, as this will help optimally connect you with the right support person.

If the need arises, there is also a convenient online request for support, after which an expert will contact you.

What else can you find out from support?

At the support service, you can learn from specialists about additional service options, as well as find out whether your iPhone or tablet is still under warranty by first entering the serial number of the device. The AppleCare Protection Plan provides telephone technical support and access to additional Apple support services.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service, universal support, software product maintenance. A warranty on the hardware of the device can be obtained from the AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.

Under the AppleCare Protection Plan program, the following products are subject to service: MAC computers, modules random access memory, accessories, batteries, drives, AirPort4 devices.

Often clients call the service because they need help - they forgot the password for their iPhone, iPad or iPod touch, or even worse, when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data on the basis serial number iPhone ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find iPhone function for Apple devices.

In the shop Apps Store, for a long time now, you can find both official Microsoft Office tools and third-party programs that allow you to open files in DOC, XLS, PPT and other formats. All of these tools have a similar set of basic functions, but differ in terms of unique features and user-friendliness of the interface. In this collection we present the highest quality iOS tools for working with Word, Excel and PowerPoint files on iPhone and iPad.

Microsoft Word, Excel and PowerPoint

Microsoft decided not to release any universal office tool and published three full-fledged applications in the App Store: Word for documents, Excel for tables and PowerPoint for presentations. All of them have a very simple and concise interface that allows you to easily control familiar functions on a small smartphone display. When working on iPhone, you can choose the original document layout or an easy-to-read layout. Almost all source tools available in standard versions of PC programs are available for editing. All three applications can be downloaded completely free of charge.

Google Docs, Sheets, Slides

This trio of programs from Google can be called a good alternative to Microsoft applications. Each tool will allow you to create new documents and edit existing ones, share and edit them simultaneously with colleagues, work without an Internet connection, as well as add comments and respond to remarks from other users. All files are automatically saved after any changes, which means you don’t have to worry about sudden crashes or device shutdowns. Additional advantages include a password protection system and support for the VoiceOver function when using Bluetooth keyboards. Downloading also does not require any investment.

WPS Office: Text documents, Spreadsheets, Presentations and PDFs - FREE

This application combines presentations, an editor, and spreadsheets. You can open almost any Microsoft Word, PowerPoint and Excel file using WPS, including DOC, XLS, PPT, TXT, PDF and many others. Full compatibility allows you to use almost all objects, functions and formatting elements available in desktop versions of the programs. Opening and editing documents is possible both from memory and from cloud storage like Google Drive, Dropbox, Box, OneDrive and WebDAV. You can also easily share files using AirPlay, AirDrop, DLNA and Wi-Fi. Downloading WPS Office is completely free.

OfficeSuite Free - for Microsoft Office Word, Excel, PowerPoint & PDF documents

This is another very powerful office “combine” that combines not only tools for working with Word, Excel and PowerPoint, but also a built-in file manager and tools for handling PDF documents. All popular table and presentation formats used since 1997 are supported. There are functions for copying and pasting, exporting and importing data, auto-correction and spell checking, editor and viewing modes, and much more. OfficeSuite allows you to unzip the desired file directly from the application without the help of third-party tools and even print to a connected printer. The basic version of the program is available for free, and the extended edition will cost 242 rubles.

Polaris Office - for Microsoft Office Word, PowerPoint, Excel

Polaris Office is a free office application that makes it easy to work with Microsoft Office documents and PDF files on mobile devices Apple. The program offers viewing and editing functions for formats such as DOC/DOCX, XLS/XLSX, PPT/PPTX, PDF, TXT, HWP. There is integration with various cloud services (OneDrive, Dropbox, Box, WebDAV) and quick exchange of documents through the user’s address book or simple messages. There are about 24 templates, 20 2D/3D diagrams, 173 figures and more than 300 functions with automatic data calculation. The standard version of the program can be downloaded and used for free, and the expanded version with subscription will cost 746 rubles.

Documents To Go Free - View & edit Microsoft Office files (Word, Excel, PowerPoint), view PDF

This is one of the simplest office applications available in the App Store. It also allows you to open and edit all the most popular Word, Excel, PowerPoint formats, as well as launch PDF documents. Working with files is possible both using cloud services and locally. All text settings, cell filling and image correction tools are present. There are also functions for full rollback and undoing of recent actions. In total, over 100 useful tools are available. You can evaluate them all completely free of charge.

This concludes the selection of applications. We have highlighted the most useful and functional programs that have already been tested by thousands of users. Positive ratings and a huge number of positive reviews are the best possible confirmation of their high level of quality.

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