Computer literacy, help and repair

iPhone office. Apple hotline

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Hello, question? Did you have a drawing in contact where the prize was an iPhone? Here the lady alone writes that we won it and we can get it by sending 772 r and the phone number speaks with confirmation, since you have a difference of one digit. True Is it we, of course, do not believe in a miracle and do not send anything. First, chairs, then money.

Hello!! I want to ask, they told me that I won an iPhone in the drawing, and so that I pay for the delivery to this number +79022627300, they don’t fool me?

Alexpndr

Hello, I would like to buy motherboard how much for iphone 6 64gb? I am in Vladivostok

Alexander

Hello, do you unlink iPhones from iCloud?

Hello, my relative died, left an iPhone with a box and a receipt, but I don’t know the password. How to unlock it, ?? There is a death certificate.

I ask you to answer the question, we have two IPHONE 5 and 6. In IPONE 5 model FF352RU / A, you can take pictures silently, and in IPHONE 6 model MG4J2KH / A, silent photography is impossible, we tried using additional programs it doesn’t work. Isn’t this a marriage? Or is it really connected with the adoption of Japanese legislation. Could you tell us which IPHONE models have silent shooting and which IPHONE models are planning to keep silent shooting in future models or not?

Vladimir

Hello.
Help me deal with the situation.: Fraudsters cracked the ID password and blocked my phone, they require me to enter some code. How to unlock it?

Alexander

The phone is blocked, I do not remember any data.
How can you unlock it?

Good afternoon! I was denied a warranty repair, for reasons that are not very clear to me. I think Apple is outrageous!!! To make a beautiful gesture towards a guarantee in the form of replacing the phone with a new one, and then in every possible way to deny it, at least looks like a SCAM! , but for a company of this format, this is not solid!

Thank you in advance! Please contact me and solve my problem.

Good morning! 09/26/2017 8 rubles were deducted from my phone account for SMS, which I did not send to number 7786205094. Why do you make such technical errors? Return the money to the account and stop cheating.

Hello! Tell me, they removed the funds from the card, it's not clear why only the itunes / bill link came. I go out to the Apple, it’s not clear how the card information got there, and for what money was withdrawn?

Hello. Stopped working front-camera and fingerprint. Can I get a replacement iphone 6 plus?

Hello!
Can you replace the battery with your 5s model?
Sincerely, Olga.

Radionov Denis Sergeevich

Hello.
On 02/08/2018, I sent a claim to your address (107031, Moscow, Petrovka st., 5) regarding the quality of the purchased goods along with the iphone 5S phone.
On 03/01/2018, in response to my claim, I received a telegram (see photo), in which it was said that "... the verification report and the smartphone were sent to your address by mail. For all questions, you can contact the representative of Apple Rus LLC Alexey Novopolttsev Ivanovich by phone 89297795773".
On the this moment, I never received the phone, the phone number indicated in the telegram is not serviced.
Please provide me with valid contacts to find out the location of my phone.

Sincerely, Radionov Denis Sergeevich.

HEY
My name is Firuz Mukhsinov
I bought IPHONE 5S 16GB SILVER
IMEI 359140075611401
Purchase Date 11.02.2017
OOO EPPL RUS Address: 107031, Moscow, Petrovka, 5

After the reset, the phone will be LOCKED ACTIVATION
I forgot Apple ID and PASSWORD

Please need a copy of the sales receipt

Oleg Igorevich

Hello!!! 03/24/2018, in Stupino, st. Timiryazevo in the ISHOP store bought an iPhone 8+ 256GB for 71,990 rubles. On March 25, 2018, the phone stopped catching the network, it was constantly in search, the reboot did not help, they put another SIM card, the same thing, in the search. On March 30, 2018, we went to a store in Stupino to replace the phone, as this one is of poor quality. The seller, ignoring law No. 18 on consumer protection, refused to replace me, recommended updating the IOC, saying that this happens with the old one or contacting the official service. After the update, the iTunes icon and the charging wire appeared on the screen, when the apple is rebooted and more, the phone does not show anything and nothing can be done with it. Left a claim at the store. Please look into this situation, because the phone is not of proper quality. And law No. 18 on consumer protection states: within 15 days from the date of purchase, a phone of any brand and any manufacturer is subject to exchange or return if the phone is not of proper quality. I'm not asking you to change it because I don't like something in it, it doesn't work. Otherwise, I will be forced to go to court, where I am sure they will recognize me as right, with all the ensuing consequences.

Good afternoon! We bought X phone as a gift in the MTS online store on 06/22/2018 and after a few hours a green bar appeared on the screen. Terrible! Birthday ruined. Such a brand and marriage. There are ways to exchange a phone for a new one without examination.

Svetlana

Hello! July 2, 2015 in the city of Volgodonsk, Rostov region at the address st. Marine home 64 was purchased by a smartphone Apple iPhone 4S 8 Gb IMEI 013590006462480 in the amount of 17990 rubles. In June of this year, the phone activation was blocked and Apple Support asked for a sales receipt to solve the problem. Because the cash receipt was not preserved, I turned to the seller's store and the sales receipt was restored to me. However, Apple's technical department refused to help, stating the following:

Application number: 100583837726
Product: iPhone
Serial/IMEI number: DX3P98R2FMLD / 013590006462480

Hello Svetlana!

We have reviewed the information you provided, but we have to inform you that we cannot fulfill your request, as this information did not match our data.

In order to proceed with the verification of the request, contact the seller to obtain a document confirming the purchase of this device. If other documents are not provided, we will not be able to continue processing your request.

An operator at Apple Support reported that the only reason for the refusal was incorrect information on the sales receipt, that this was a store error. I re-applied to the seller's store, they checked it again and said that they could not give other information than what was in my sales receipt. The Svyaznoy hotline confirmed this information and said that they did not know why Apple did not accept my sales receipt. Then I wrote to the customer service email address [email protected], sending a sales receipt and they answered me the following:

Svetlana, good afternoon!
We have checked that the information indicated in the sales receipt is up-to-date and the only one that we have regarding your smartphone and the purchase in general.
The form of the sales receipt has a standard sample.
Previously, such requests from customers have not been received.
Unfortunately, we are unable to issue other documents.
Hope for understanding.
Sincerely, Connected.

Everything! Vicious circle! How to be?
If there are business partners between Svyaznoy and Apple, then why do they have different data and should a conscientious buyer suffer? They kick me like a ball, nodding at each other. Where to look for the truth?

Office for iOS is a unique software package for tablets and other mobile devices developed by Microsoft. The emergence of a huge variety of programs and useful additions to them today does not surprise anyone. But even before
Recently, the very idea that with the help of a tablet it would be possible to create content, write a text, prepare a presentation or create a spreadsheet with calculations, seemed impossible.

With Office for iOS, each user can quickly prepare a lengthy text for their blog, edit term paper right on the subway, or make adjustments to a quarterly report right on their iPad. Such programs greatly simplify the life of gadget users.

It should be noted that there are a huge number of office software packages for iOS. Therefore, the question is quite reasonable: what office is best suited for the iPad? Let's say right away that one of the best office for iOS is Microsoft Office. Therefore, it is necessary to consider in detail its features.

Features of Microsoft Office for iOS

Ms Office for iOS has a number of qualities that make this office suite for iPad one of the best of its kind. Among the main features of Word on iOS, the following should be highlighted:

  1. Convenient menu– the office suite of applications for the iPad is distinguished by its convenient and simple menu. If an iOS user has seen a similar menu at least once in a similar program for Windows, then it will not be any problem for him to figure out all the features of ms Office for iPad.
  2. Huge functionality- Office for mobile devices allows you to view, edit and create files of various formats right on your iPad. If you urgently need to edit a table, write a text or read a presentation, then you will have the opportunity to do this with an iPad with this software installed. With all the programs in the package, you can create, view and edit text files, tables, as well as presentations. Note that presentations can only be viewed. Unfortunately, the developers have not yet created the ability for users to fully work with presentations. We can only hope that in the near future it will be possible not only to view, but also to create presentations.
  3. Editing and storing data in the cloud- each user can upload their created files to OneDrive cloud storage. In addition, you can view and edit your files that you have uploaded to the storage from other devices. This is very convenient, because now all text documents, spreadsheets and presentations will be stored in one place.
  4. Intuitive interface- the office suite of applications has a beautiful and simple interface, which allows even an unprepared user to quickly understand all the features of all programs.
  5. Ease of use – distinctive feature office Microsoft Word is its maximum simplicity. The process of viewing, editing and creating various documents on the iPad is very simplified, which will allow you to quickly and easily create the necessary file.
  6. Convenient transfer of documents between the gadget and PC– thanks to cloud data storage, the user can easily transfer any documents between mobile device and personal computer.

Microsoft Word for iOS: All Docs Apps

Office for iOS has a suite of essential applications that help you create, view, and edit various types of files. Among the programs of the office suite for the gadget, the following should be highlighted:

Word

Word is one of the most popular office programs not only on iOS, but also for Windows. The process of viewing, editing or creating text documents on the iPad will be as comfortable as possible for every Apple tablet user. The interface of the Word program is quite familiar and familiar to almost everyone who has ever used a computer, which allows you to quickly deal with the editor on the iPad. In addition, the program has a convenient touch control.

Considering all the features of Word, one cannot fail to mention the convenience of formatting texts and graphic elements:

  • The user can quickly and easily format not only text, but also insert pictures.
  • Another feature of Word is that files can be viewed and edited directly in cloud storage OneDrive data.
  • The appearance of the created text document is identical to that on a personal computer.
  • While editing or formatting a document, you can close the application without fear of losing data. The program will remember all the latest changes and the next time you start everything will remain “in its place”.

In addition, you can not ignore the convenient editing and creation of text documents:

  • Using Word, you can easily implement your most creative ideas. Whether you're a writer, a blogger, a journalist, or just scribbling a few lines on an airplane or subway, you'll be able to take advantage of all the features of the program to help you bring your idea to life and splash it on the iPad screen.
  • Several users can edit text documents at the same time, thanks to which the whole team will perform its functions and generate a report on the work done in real time.
  • Directly from the Word program, you can send the created document to the mail.
  • During the process of editing or creating a text document, Word automatically saves changes to the document, which will save your data if you did not close the application yourself and did not save the document.

excel

Excel is a useful and efficient program for creating graphs, charts and tables. It has a huge number of built-in functions that will allow you to perform any calculations. The user can easily set appearance according to your wishes. The program is very convenient to work through sensors. In Excel, it is necessary to highlight the convenience of working in tables:

  • The appearance of tables, graphs and charts is the same as in a similar program on a personal computer.
  • You can work with files for Excel in real time if they are located in the data warehouse cloud. This enables multiple users to simultaneously edit and create graphs and even perform complex multi-step calculations.
  • The program independently saves the file during the user's work. Now you should not worry that some data will be lost, because the application itself will save the changed data.

Creating and editing documents in Excel has its own characteristics:

  • Using pre-prepared data to create a table or charts, you can transform ordinary numerical values ​​into real informational data, which is the basis for preparing analytics.
  • You can send the created or edited file to your mail from the program yourself.
  • Excel has a very convenient data entry form using sensors. This is very convenient and significantly increases the speed of the application.

PowerPoint

PowerPoint is a useful program that will help you display, create and edit a presentation. Powerpoint for iOS is completely similar to PowerPoint for Windows, which will allow you to quickly understand the main functionality of the program. This software has a number of distinctive qualities:

The Microsoft Office application package for iOS, which can be downloaded from the official website of the developer, is rightfully considered one of the best. For this reason, it is logical to ask if this software package can be used for free.

Download free office for iOS

At the moment, Microsoft's iOS office is free for owners of a subscription to a package of applications installed on a personal computer. This is not the first time Microsoft has made attempts to transfer its users to a subscription. If you are not able to pay for a subscription, then you can download office for ios with limited functionality completely free of charge.

Hello! Despite numerous instructions posted on the Internet and on this blog, there are some issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, unlock iCloud, . Who can do it? Nobody! Only a specially trained employee of the company. And it’s not just about blocking, you never know what other questions can be answered by a competent specialist?

And after all, it would seem that technical support itself is not hiding from anyone, there are a lot of ways to contact it, but people still ask in the comments - how to call or write to an Apple operator? And if they ask, we will answer!

Here are all the ways to reach technical support, wherever you are.

Apple technical support phone numbers in Russia

Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:

  • 8-495-580-95-57 (Moscow number).
  • 8-800-555-67-34 (Free number for calls from any region of Russia).
  • 8-800-333-51-73 (Apple Store Customer Service).

For any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.

Other Ways to Talk to Apple Technical Support in Russia

When you call any of the phones, you are met by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company will call you. To do this, go to this page and:

The incoming call will not be from the numbers listed above, but from others. It can be a number from any country (I got calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.

For some reason you don't want to talk? You can always communicate with technical support through a special chat. To do this, repeat all the steps indicated just above, the only thing, on the third paragraph, select: "Chat". It also shows the approximate waiting time, which is convenient.

In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!

However, we are interested in another possibility of this program - to get the help of a technical support specialist. What should be done?

It remains to select the device and the problem you are facing. The application will offer various solutions:

  • Articles and instructions.
  • Chat with a specialist.
  • Call support yourself.
  • Callback order.

Agree, the choice is simply excellent. We use!

How to contact Apple Russian technical support if you are in another country?

There are a large number of countries where technical support is either absent in principle, or available, but in the language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?

This is not difficult, there are several ways:


But ordering a callback if you are in another country, most likely will not work (unless, of course, you do not have a Russian SIM card). The fact is that the callback form requires the indication of a number starting with +7 (a prefix for Russian numbers). You cannot erase it and replace it with another.

P.S. If you suddenly have questions, then write in the comments. And of course, put "like", then the conversation with technical support will be favorable and successful!

Apple has provided its users with a convenient and prompt support service. Having any product of the company, you can dial a support service from an iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings for certain functions. You can also learn about the new properties of the company's products. In addition, you can register a product, have your device repaired, or complain about bad service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore pays the lion's share to customer service issues.

To contact a representative of the company, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer all of them and offer available solutions. The service is available to its customers at any time of the day in different countries.

Also, if you are in Russia, you can call the single free Apple hotline number in the Russian Federation at any time: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow Region, then it is possible for you to quickly get through to the multi-channel support telephone number: 8 495 580 95 57 at the rate applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device broken, you can leave a request for repair of your iPhone, iPad or Mac computer in support. A specialist will contact you as soon as possible to resolve your problem and help you contact an authorized Apple center near you. After all, one of the main principles of the company's work is trust in it and user support.

If you are interested in information about Apple products and the details of its purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive at any time software, interesting accessories, necessary equipment. To purchase, please call 8-800-333-51-73 available from 9:00 to 21:00 on weekdays.

Apple has a wide network service centers around the world and on all continents. So, going to any company's technical support site, you will find an interactive map of countries with addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call for a broken device, support will be faster if you first find the serial number of your device, as this will help to optimally connect you with the right support specialist.

If the need arises, there is also a convenient online support request, after which an expert will contact you.

What else can you find in the support service?

In the support service from specialists, you can learn about ways to provide additional service, as well as find out if your iPhone or tablet is still under warranty by entering the serial number of the device. The AppleCare Protection Plan provides phone support and access to optional Apple maintenance services.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service maintenance, universal support, maintenance of the software product. You can get up to a 3-year hardware warranty from AppleCare Protection Plan, which in turn is cheaper than the cost of spare parts and work performed by experts authorized by Apple around the globe.

Products covered under the AppleCare Protection Plan include MAC computers, modules random access memory, accessories, accumulators, disk drives, AirPort4 devices.

Often, customers call the service because they need help - they forgot the password of their iPhone, iPad or iPod touch, and even worse when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the serial number of the iPhone ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find My iPhone function for Apple devices.

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