The phone does not receive incoming calls: causes and solutions. You can’t get through or you couldn’t get through on your iPhone, what should I do? Why can't I dial a number

Some users have encountered a situation where the phone is turned on, but they cannot be reached. Some operators send a message that there was an attempt to get through. If you do not have such a service connected to the operator, then you will not even know that someone tried to call you. Let's look at all the reasons when you can not get through on the phone.

Can't get through to you? Check your phone settings!

The first place to look for the cause is the phone settings. Often users themselves are wise with the settings. The reasons for which you may not get through are the following:

you ;
there is a ban on incoming calls;
there is a restriction of calls for subscribers not included in the phone book.

Go to the "Phone" application and go to the settings, they are usually located in the upper right corner of the screen, these are icons with a gear or a "hamburger" (three vertical dots. You need to check how the markers are set in the "Call barring" item. Then check the numbers in the black list.It is likely that you will find on it the number of the one who tells you: "I can not get through."

Check your Call Barring settings

Check your Forwarding settings

Another item to check is forwarding. If forwarding is enabled, then you need to configure it correctly. Forwarding is better to include:

if you are offline;
if you are talking to another subscriber;
always.

If you complain: "I can not get through, the answering machine works." Change your settings or disable call forwarding entirely. To avoid missing a call while talking to another person, turn on Call Waiting. In this case, when the second line is triggered, you will hear short beeps.

The caller constantly hears a busy signal

Turn off mobile internet and sync

If you checked the call forwarding settings and everything is fine there, and the caller always hears a busy signal, turn off the mobile Internet and synchronization. This usually manifests itself in areas where operators use old equipment and there is no LTE connection. Usually the person trying to get through then says: “I can’t get through to you, it’s constantly busy. But as soon as you leave the ill-fated area, the calls go through normally.

If you have reached this point, then the tips above did not help and it's time to check the SIM card. Often the problem is in it, and the problem with calls is accompanied by errors in the Internet or SMS. you need to do the following:

Insert a SIM card into another smartphone and check its operation;
Insert a SIM card of the same operator into your smartphone, check its operation;
Examine the SIM card slot and the SIM card itself for damage.

If your SIM card does not work in another smartphone phone, then study its contacts. Wipe it off with a cloth. Usually this problem manifests itself after, if so, then you need to contact the operator and ask to replace it. If possible, wipe the contacts in the SIM tray, they can be oxidized.

If your smartphone has two SIM cards, you should know that the connection to the network occurs through one module. When there are SIM cards from different operators, then MTS subscribers may not get through to you while you are talking from a Beeline SIM card.

Fixing a crash in phone software

So we checked the phone settings and everything is fine there, checked the SIM card - it is also working. But, you still cannot get through, it's time to look for a problem in the phone software. To identify the error and fix it, you need to do the following steps:

Activate Flight Mode for 20 seconds.
After disabling the "Flight", check whether incoming calls are received or not. If there are still no calls, go to the next step.
Restart your smartphone.
After each step, check if you can get through.
Check apps on your smartphone.
Often, call blocking occurs due to incorrect settings of the Black List or Call Recording applications. I recommend uninstalling apps from unknown sources.
Check your smartphone for viruses.
To do this, you must first connect it to the computer in the "Drive" mode in order to scan files for viruses with a computer antivirus program. Then install an anti-virus application (for example, Kaspersky Internet Security or Security Master) and check your smartphone. With viruses, people trying to reach you usually hear "Busy" or a message that you are offline.
Clear the cache of the Phone app.
Go to the phone settings in the "Applications" section. Among all the applications installed on your smartphone, find "Phone". , and then stop and restart the application. On some smartphones, this application may be called "com.android.phone".
Soft reset.
Save all the data you need in the cloud or on your computer. Turn off the smartphone, pull out the SIM card and press the volume-down and off buttons at the same time. The smartphone will start in . Use the volume buttons to select Soft Reset, and then confirm by pressing the power button. In some phones, such a reset can be done from the settings.
Hard reset
Since a soft reset did not help, then again go to the recovery or system settings and do hard reset(Wipe data/factory reset). The phone will return its own - like new.

These steps solve almost any phone software issues. Resetting should be resorted to in very extreme cases, as applications are deleted and all content is erased. It should be noted that individual viruses are resistant to reset, so follow all the points and steps in the order in which they are written. Then the question “why they can’t get through to me” will not need to look for an answer.

Smartphone hardware problem

Smartphone fell into the water

If manipulations with the software did not fix the problem, then it is most likely on the side of the communication module. Only repair can solve it. Before contacting the workshop, why this malfunction could have appeared, it is best to immediately tell the service center about the reasons, this will facilitate diagnosis. Problems with smartphone hardware usually appear:

the smartphone has been dropped or hit hard;
defective components in the smartphone.

The price of smartphone repair work is based on damage. The most expensive repair after hitting the water. In the aftermath of a fall or impact, it is often difficult to find damage, since microcracks usually appear on the board, which are difficult to see.

If only the radio module or antenna is damaged, then the repair will not be expensive. If the board is defective, the price can be comparable to the cost of a new phone.

After moisture gets into the smartphone, the master will clean the board, after which the phone will work. However, there is no guarantee for such repairs, as oxidation may begin again. The usual survival rate of a smartphone after moisture ingress is 50% to 50%.

Error while updating firmware

IMEI can be written on the sim tray

Failed firmware can lead to all sorts of errors. One of them is that the phone does not receive incoming calls. You can find out if the firmware has been correctly updated by checking the IMEI. To do this, do the following:

dial the code * # 06 # in the dialer;
a code will appear on the screen, which will need to be compared with that indicated on the box or tray of the SIM card.

In addition to the box and the SIM card tray, or under the battery (if it is removable). If this IMEI does not match, then you need to contact service center to restore IMEI. You can also try to roll back the firmware to stock.

I do not advise you to roll back the firmware yourself, unless of course you are an experienced user. During the flashing process, errors may appear that will lead to incorrect operation of certain functions of the phone, or even turn it into a “brick”.

It's the operator's fault!

In work mobile operator Tele2, Megafon, MTS or Beeline experienced a massive failure

In certain areas, poor call quality is common. Phone users buy all kinds of signal amplifiers that amplify the waves received from cell towers. This helps in a small area (cottage) to achieve a stable signal.

If the signal icon on the smartphone is full and you cannot get through, the reasons are usually as follows:

You are in a crowded area where the mobile operator's equipment cannot cope with the load. It is especially acute on holidays and weekends. These days, almost no one can get through to you.
Technical work at the mobile operator, which leads to the fact that everyone who calls you receives a message that you are not available. At the same time, the smartphone can reliably receive a signal, but instead of the operator’s logo, “Emergency calls only” is written.
The mobile operator has blocked and no longer serves your SIM card. There can be several reasons: violation of the rules for using the network (sending spam, hooliganism, lack of information about the owner of the SIM card), debt, not replenishing the account for a long time. In this case, those who try to call you receive a message that the number is blocked.

In any case, you need to contact the operator with a question, explain the situation. Do it from another phone. You will have to give the passport data to whom the number is issued. You may need to visit one of the operator's offices.

Conclusion

Friends, I hope that with the help of my article you answered the question: "why can't they get through to me." Most of the causes can be corrected on their own, in the remaining cases it is better to contact specialists.

If you have any questions, ask them in the comments below.

On the Android platform, it does not dial numbers, does not ring, there is no call, nothing happens after dialing the number. What to do and how to fix.

Many users face the problem when phone either android tablet starts acting up. It seems that nothing happened that could cause a malfunction, but it does not work as it should.

For example, the device has problems with dialing, outgoing calls, etc.. The reason for this may be:

1st: Software failure - i.e. the problem is crash software

2nd: hardware failure- i.e. the problem lies in the "hardware" (i.e. - replacement or restoration of spare parts of the gadget is required)

However, do not rush to get upset - in 90% of cases with problems outgoing calls and dialing smartphone a or android tablet is to blame software failure, which you can fix on your own.

Fixing a software bug:

Method 1. Pretty simple - go to "settings", find there « backup and reset" in which you choose full reset settings to delete all data. Be careful, using this method often turns out to be effective, but it entails deleting all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if the problem persists after it, see Method 2.

Method 2.

Based on solving problems with communication and network reception phone ov and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a few of them, however, the fewer functions an application contains, the more, as a rule, it is effective. Best controls system functions, corrects, and corrects everything possible mistakes settings and synchronization is small and easy to handle, free utility for Android devices. Download app from Google Play and you can see its additional options in the description. After installing the application, it remains only to launch it. Further, from you, in principle, nothing more is required. The application will take full control of the device functions. (By the way, among other things, the gadget will start charging 20% faster, and its performance will also increase significantly, which will affect the loading and operation speed of all applications, games, and the system as a whole. On average, after scanning, the system runs on 50% faster.)

In addition, it is worth cleaning the system with a NORMAL antivirus. Best of all, it copes with this task kaspersky antivirus , which you can download. Unlike the “multi-cleaner”, Kaspersky Lab’s software is paid, so if you don’t have the opportunity to install such protection, you can skip this step ...

Method 3.

Changing the device software, or, as it is also called "re firmware ".This method, as a rule, requires certain skills and is solved by contacting the Service Center. For the independent implementation of this task, you need to contact the manufacturer's website of your device, download the utilities necessary for the firmware and the firmware itself, and then reinstall it on your gadget.

If none of the methods brought results, unfortunately, you will have to contact the Service Center for repair of your tablet a or smartphone a.

A smartphone or tablet on the Android platform does not dial, does not ring, there is no call, after dialing the number nothing happens. What to do and how to fix.

Owners of Android smartphones often face situations where the basic functionality of the device fails. So, the problem with the lack of connection to the mobile network and the rejection of calls can occur with absolutely any subscriber. mobile operator. The phone seems to be on and working without failures, but other subscribers cannot get through - the operator reports unavailability, a busy line signal sounds.

It is important to solve the problem immediately after it is identified, otherwise there is a possibility of missing an important call.

Causes of the problem:

All the reasons why the phone does not receive calls can be divided into two categories:

failures in the hardware or software of the smartphone,
cellular network problems.

Among the most common reasons from the cellular network are:

No coverage area. Despite the prevalence of mobile networks, the constant development of new communication standards (3G, 4G, 5G), there are still places where the phone simply does not catch the network. Most often, the problem can be encountered in basements, in areas remote from settlements. Solution to the problem - if the phone does not receive calls and does not ring, try moving the device in space, controlling the number of network bars on the screen.

Accidents in mobile networks. If the base station of the mobile operator in whose coverage area you are is under repair or maintenance, the phone will receive calls every other time. You can wait until the end of the work or connect to another base station using special utilities for the phone.

blocking mobile number. The operator has the right to block the subscriber if he violates the rules of service, or if there is not enough money on the account. You can verify the blocking by calling the blocked number. Instead of the standard message “the subscriber is temporarily unavailable”, the operator will notify you of the “temporary blocking of the subscriber”. You can find out the reason why the phone does not receive incoming calls, you can contact the operator.

Software problems

If third-party or malicious software is installed on the phone, malfunctioning beta applications - the phone will drop incoming calls, and other subscribers will not be able to get through.

Solution:

1. all suspicious applications from a smartphone.

2. Install on your phone, check the device for viruses.

3. Remove blacklists or check blocker settings (such as Antinuisance for Android, Mr. Number, Should I Answer, etc.)

4. As a last resort, you can do it (keep in mind that when resetting, all personal data and downloaded files will be deleted).

Hardware causes of failure

Included mobile internet

Quite a lot of smartphone users are faced with the fact that they cannot get through to them due to the activated function mobile internet on a smartphone (most often due to connection to 2G networks). Solution:

If the phone does not receive incoming calls, these standards will allow you to simultaneously receive calls from other subscribers and surf the Internet.

Two SIM cards in a smartphone

This problem is typical of outdated phones, where there is only one module for receiving a radio signal. Despite the two slots for SIM cards, while one card is online, the other is simply not available. The only solution is to purchase a smartphone with two radio modules.

Problems in the operation of the radio module

Owners of absolutely any Android device may face a problem. The solution to the problem is to restart the phone:

Hold down the device's power button for a few seconds;
Wait for the smartphone to turn off;
Turn it on again after 10-15 seconds.

Another way is to enable / disable the flight mode through the Android settings or the quick access panel.

Faulty SIM card or tray

If the SIM card is faulty, incoming calls will not work on the device. You can detect damage in the following way:

Try inserting the SIM into another phone.
If it receives signals, then the problem is in the SIM card slot.
If the SIM card is not registered on the network on another device, contact the nearest office of the mobile operator and ask to replace the SIM card.

Problems with IMEI

If current Phone IMEI does not match the factory settings, the smartphone may stop receiving mobile calls from other subscribers. Most often, the problem is faced by users who independently flash the device from one OS to another.

Find the current IMEI code of your smartphone by dialing *#06#.
Compare the number on the smartphone screen with the combination on the box of the device. If there is no box, you can check the factory IMEI by the image under the device battery.
If both codes match, the problem is not the IMEI. In case of data discrepancy, you should contact the service center to restore the device.

The absence of outgoing call beeps causes a lot of inconvenience: you can never get through to the subscriber or spend too much time on it. To find out how to fix the problem, it is important to find out why the mobile does not receive beeps.

Why are there no beeps on the mobile

After dialing the number, the following may occur:

no beeps, silence, but the call is on; when the subscriber picks up the phone, his voice is also not heard;
after dialing the number, the call ends immediately;
beeps appear only after 7-15 seconds, and before that there is complete silence.

Troubleshooting

There may be no beeps when calling a phone with two SIM cards of different operators

The first variant of events occurs if:

sounds are disabled on the phone;
some of installed apps extinguishes beeps;
speaker not working
An error has occurred in the Phone application;
software glitch.

If the sounds are turned off, go to your phone settings, open the "Sound" section and turn on all the signals.

Applications related to conversations (skype, viber and others), as well as antivirus programs can extinguish horns. In the application settings, force stop or remove these programs and, perhaps, the problem will be solved.

To make sure that the conversational speaker is working, turn on the speakerphone. If the sound appeared, then the problem was in it.

A bug in the Phone app and a software glitch are fixed by rebooting the smartphone with the battery removed. You can also go to "Settings" in the "Applications" section, open "Phone" and clear its data. If the application is disabled, you need to enable it.

Sometimes the problem occurs after updating the phone or flashing it. In this case, a factory reset will help. To do this, in the phone settings, select the "Backup and reset" section and reset all settings to factory settings. The smartphone will return to the original firmware version and delete all data from internal memory. So please back up your data first.

The reason for the absence of beeps during a call to a mobile may be the incompatibility of the telephone with the operator's SIM card

If the call ends immediately after dialing the number, this means a bad connection, it breaks. In this case, it is enough to move to a place with a more stable connection and the problem will be solved.

It is also possible that the "3G only" (or "WCDMA only") mode is selected in the mobile network settings, which disables the GSM (2G) module. The 3G standard is newer, and its coverage area is significantly inferior to the 2G standard (especially in rural areas). To enable GSM, go to "Settings" in the "Mobile network" section and select the "GSM only" mode ("2G only") or the automatic switching mode between 2G and 3G.

In some cases, when the called party is busy, the call is dropped instead of short beeps. Try calling in a few minutes.

Communication may also be disrupted if the SIM card is damaged or clogged. In this case, replace it or clean the contacts.

The call will also be dropped if the called party puts you on the Black List or turns on a White List mode that you are not on. The phone instantly recognizes an unwanted number and blocks it.

In the phone settings there is an item "Call barring" and there you can turn off outgoing calls. Then all your calls will be dropped. Check this feature on your phone and remove the lock if necessary.

If you bought a cheap Chinese phone of an unknown brand, then when you make a call, you may receive an error like “Not allowed to dial”. There will be no goofs. This happens when the network setting fails, the GSM module is turned off and the “Only WLAN” mode is turned on (only WiFi). Through WiFi, the phone cannot make a call, which is why it gives an error. You can solve the problem if you switch the mobile network from WLAN mode to "Only GSM".

You can’t hear beeps when calling on a cell phone, it may be due to the technical work at the telephone exchange

When beeps appear only for 7-15 seconds of a call, the problem is the long connection of the phone to the network. This is most often seen in users of smartphones with 4G (LTE) support. When you call, the phone switches to 3G or 2G mode. Switching the radios takes a few seconds, which causes the call delay.

The solution is to turn off the LTE module in the mobile network settings and set the 3G / 2G mode. You can also bring the LTE on/off button to the "Quick Settings Panel" and switch the network mode just before making a call.

A long connection with the subscriber can also occur when the phone is wiretapped by special services or spyware. However, in this case, other "symptoms" appear:

the phone itself reboots;
the battery discharges too quickly;
extraneous sounds may appear in the phone.

The problem is solved by contacting a specialist who will confirm or deny the presence of spyware and remove it if detected.

A lot of smartphone users are faced with such a problem when the phone does not receive incoming calls. There are a lot of reasons why this can happen, ranging from a banal software failure to a hardware failure. Today I would like to talk in more detail about the most common reasons why incoming calls are not accepted. Well, and, of course, useful tips for troubleshooting will be given. Well, let's get straight to the point!

Software failure

One of the most common reasons why the phone does not receive incoming calls is a malfunction operating system. This is quite a common occurrence, so there is nothing special about it. In general, failures and disruptions in the operation of the OS can be caused primarily by not very good firmware or poor system optimization. As a rule, cheaper phones from not so well-known brands are more likely to be affected by this “phenomenon”.

There are two ways to fix this problem different ways. The first one is the simplest - rebooting the phone. You can even just pull out the battery for 10 seconds, then insert it back and turn on the device. In most cases, this solution helps.

The second way is a factory reset. If the first solution did not help, then the failure occurred at a more global level, and a simple reboot will not fix it. In this case, resetting the settings to their original state helps a lot. You can perform this procedure through the device settings.

Airplane mode

The second reason why the phone does not receive incoming calls is airplane mode. A lot of users like to use the "Airplane Mode" function, so that no one bothers them for some time. But, as practice shows, a very large percentage forget to turn off this function after that, as a result of which they do not receive incoming calls.

The solution to this problem is incredibly simple - you just need to disable this feature. This can be done either through the status bar or as it is also called the “curtain”. You can also disable "Flight" through the settings in the "Networks and Connections" section (on different phones, this section may be called differently). Also, "Airplane Mode" is disabled through the shutdown menu, which is activated by holding down the power / lock button.

Incorrect network definition

The next reason why the phone does not receive incoming calls is an incorrect network definition. Usually, the phone automatically determines the network of the mobile operator on its own, but sometimes malfunctions occur, as a result of which the device switches to the wrong frequency.

To fix this issue, follow 2 simple steps:

Go to settings and go to the "SIM cards and networks" menu.
Next, you need to select the "Mobile networks" section and set the definition there either on auto mode, or search and select the required network according to your mobile operator.

Radio module failure

The next reason why the phone does not receive incoming calls is a faulty radio module. Unfortunately, nothing can be done about this. Often, communication modules in devices fail. This can happen due to a manufacturing defect, due to frequent falls of the device, moisture getting inside, etc. There is only one way to fix the problem - replacing the module with a new one.

Antivirus on Samsung

Well, at the end of a small fad dedicated to smartphones "Samsung". Very often, many owners complain that their Samsung phone does not receive incoming calls. This happens not only because of the above reasons, but also one more, separate, which applies only to devices of this brand. The fact is that if you install Dr. Web to a Samsung smartphone, the application automatically blocks most of the numbers from which incoming calls will not be accepted.

There are two ways to fix this problem. The first is to remove the antivirus and find a replacement for it. The second is to go to the application settings, go to the "Profile" item and check the box next to "Receive all calls and SMS". Everything is simple!