Computer literacy, help and repair

Contact google play market support. Google hotline

This is the biggest google problem- lack of sane support. A huge corporation with gigantic profits is clinging to normal support. But it is still possible to solve your problem.

Primary communication method

Basically, here is a contact form (much the same is available at this link) where you can contact Google. Usually there are issues related to their products - Gmail, YouTube and so on. Select a product and there will be a search for problems - perhaps if you start typing your problem, the solution will be displayed. If not, there are "Help Forum" and "Ask on Twitter" buttons at the top right:

There you can ask your question and one of the users of the service will most likely answer you.

You can try to write to [email protected], but they are unlikely to answer you - they answer mainly to corporate clients.

How to write to Google about your site

If you are a webmaster or SEO specialist, then you need to go to help forum for webmasters and you can ask your question there.

I will say so. In other ways, do not even try to contact them about problems with the site and its promotion / position in the search. They just put a bolt on everything. Therefore, only the community of webmasters can help you.

Through the Search Console, you can also submit a review to Google, but again, it is unlikely that you will receive a response to it:

Phone numbers

It is unlikely that you will be able to achieve something from them, but just in case, I indicate the phone numbers of their support.

The company has several hotlines. If we are talking about those advertisers who have a budget of more than two hundred rubles, then for them the number will be - 8 800 500 91 20.

The cost of calls to the hotline

Hotline numbers - both for ordinary users and for advertisers, are completely free for people calling from Russia.

Hotline hours

You can call the hotline from 9:00 am to 19:00 pm. At the same time, as already mentioned earlier, both numbers are completely free.

What can be found out by phone?

So, what issues can be resolved by calling the hotline? In the event that you have any problems with working on the site, or with your Google AdWords accounts, you can always call the indicated numbers. If you have noticed problems related to security, or you have noticed that someone is abusing the product, then you can also contact the company at the indicated numbers.

Additionally, you can find out by calling the hotline about cooperation with the company.

In what case can support not be able to help?

In the event that you have a virus on your computer that interferes with your work with Google, the line's specialists can only advise how to get rid of it. But, in most cases, do not remove it yourself.

Other contact methods

Depending on where exactly you are having a problem, you can click on the desired service and get help from the service desk.

  • If you have problems with Chrome, you need to follow the link.
  • If there are problems related to mobile version Maps, use the link.
  • Need help searching? Go to .
  • Having problems with YouTube? Then you are here.
  • If you have problems with Gmail, you need to follow the link.
  • If the disk does not work properly, contact .
  • If Google Play does not work correctly, the link will come in handy.
  • If you need help with AdSense, visit the link.
  • For Nexus, the link is valid.
  • In the event that you cannot log into your account, or if there are other questions related to it, you need to follow the link.
  • For AdWords, the address is relevant.
  • If you're worried about problems related to Hangouts, then it makes sense for you to contact the address.

In the event that you have any suggestions, feedback, or wishes, they can be left at

The Google search engine is understandable and familiar to every Internet user. According to statistics, 80% of the population use this particular service. On this basis, technical support for Google accounts was developed. It allows you to quickly accept and resolve many complex issues that customers face.

To contact technical support, the user must clearly understand how this can be done. What communication methods are available this moment? And what nuances should be taken into account when contacting technical support for accounts? All these and many other points are discussed below.

Hot line

The quickest and easiest way to contact support specialists is to call the hotline. It should be borne in mind that at the moment there are several such numbers:

  • In Russia: 8-800-500-91-20.
  • Additional support phone number: 8-800-100-46-64.
  • To make a call from the territory of Belarus, you should use - 0-800-502-162.
  • Relevant for residents of Ukraine - 8-820-00110581.
  • For Kazakhstan it is valid - +7 727-349-50-57.

You can call technical support from 9.00 am to 19.00 pm.

Call cost

If a call to any of the hotline numbers (main or additional) is made on the territory of Russia, then it will be free. In this case, it does not matter at all who makes the call: a regular user Google accounts or the advertiser.

The specialists who answered the call in 80% of cases solve the problem immediately. Therefore, do not worry about having to repeatedly contact the support service. However, employees may not be able to help if, for example, a user's computer has been infected with a virus that prevents free use of Google products. And it is also not recommended to call the hotline number if you need to provide screenshots to solve the problem. In this case, it is better to use other means of communication.

Help - Google Ads

To write a question to the online helpdesk specialists, follow these steps:
1) follow the link https://support.google.com/google-ads/?hl=en#topic=7456157.
roller computer mouse you have to scroll down the page. At the very bottom, a specific form will be displayed on which you need to select the "Contact Us" field;

2) immediately after that, a small questionnaire will open that you need to fill out. So the user can inform the support service specialists about the problem in detail.

In paragraph 3 (“Options for contacting us”), the user is invited to receive a response from specialists by e-mail or by phone number.

If a Google client has chosen to communicate by mail, then, as practice shows, the answer will have to wait approximately two days. If there is a response from a specialist on the phone, then you need to expect a call from a number starting with +3 353 ... Specialists do not call from Russian numbers.
If the user has asked a question that is not related to advertising, then an email with a link should be sent to the email. After going through it, it will be possible to re-describe the problem and wait for a response.

Search Console review

For webmasters and everyone who owns any sites, there is an opportunity to clarify all issues, for example, by leaving a review. For example, if you're having trouble finding a site, but you still have verified access to Search Console, you can do the following:

  1. follow the link https://search.google.com/search-console;
  2. enter your domain;
  3. click on the line "Send feedback" (in the menu, on the left side of the screen).

This method will help solve problems related to the search algorithm and site ranking.

If you wish, you can ask a question about the site in another way, on the help forum for webmasters at the link
https://support.google.com/webmasters/community/?hl=en&gpf=%23!forum%2Fwebmaster-en.

My business

In order to resolve issues with accommodation on Google Map, as well as confirm or edit data in Google Business, you need to do the following:
1) log into your account;

2) on the left side of the screen, find the "Help" button and click on it;

3) then another window will appear on which you need to click "Send feedback";

5) next - "Another problem", after which you can enter your question in detail and send it to specialists.

Search

This method of contacting technical support is the most popular, as it is very simple. However, you should be prepared for the fact that you will have to wait longer than usual for a response from a specialist. This is due to the fact that employees have to process a huge number of issues of a different nature.

If this method of solving the problem is the most preferable for the user, then the following steps must be performed:
1) go to home page Google https://www.google.com ;

2) in the lower right corner, click on "Settings", then - "Send feedback";

3) in the window that opens, you need to describe in detail the essence of the problem. You can attach a screenshot if necessary.

Help Center

If the user is facing a very specific issue, they should contact the help center at https://support.google.com . In the "Describe the problem" field, you can enter your request to immediately find the answer.

However, it may happen that the system will not have an answer for a specific question asked. AT this case you should go to the help forum, for which you need to follow these steps:
1) click on the icon of the desired product, and then click "Community";

2) at the bottom of the page, you must click on the line "Ask questions";

4) when all the fields are filled in, you need to click on the "Publish" button and wait for the specialist's answer.

All users who have Google accounts (or just want to create them) can receive timely answers to their questions in technical support. This service helps to facilitate the maintenance of accounts, as well as to use all the available functions.

Keep in mind that you can only contact Google directly in some cases. If you're not a member of the press or a G Suite administrator, you can contact Google by letter or apply for a job.

  • The only exceptions to this rule - Android smartphone support, Pixel smartphone support, and Google Drive support - are listed in the previous section.

Never call a phone number found on a site that is not owned by Google. At the moment, several fraudulent numbers can be found on the network, which supposedly can be used to contact Google. To avoid being scammed or just not wasting your time, only call the number listed on websites or Google Docs. For example, you can call the number on the G Suite form.

  • The same goes for addresses. Email and regular addresses.
  • Google employees will never ask you for your password when talking on the phone or chatting.
  • Send an email to the Google press office. If you are a member of the press and would like to contact Google, please email [email protected]. Depending on the subject line of the email, you may or may not receive a response.

    • Google only responds to emails from prominent members of the press.
  • Send an email to the Google mailing address. If you don't mind sending a paper letter and not getting a response, Google's address in Russia is st. Balchug 7, Moscow, 115035, Russia, or in the USA: 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google is unlikely to respond to a regular email, so don't send it if it's urgent or sensitive.

  • Contact G Suite support. Regular users won't be able to do this, but G Suite administrators have access to 24/7 customer support. To use G Suite to communicate with Google, you must be a G Suite administrator and complete the following steps:

    • Go to https://gsuite.google.com/intl/en/support/ in a web browser.
    • Choose a contact method (for example, click Phone Support if you want to call Google).
    • Click Login.
    • Sign in with your G Suite administrator credentials.
    • Follow the instructions on the screen. If you're calling Google, you'll have to follow verbal instructions.
  • Apply for a job with Google. The last way to contact Google directly is to apply for a job with that company. You can view open positions and apply on the Google Careers page:

    • Go to https://careers.google.com/jobs on your computer's web browser.
    • Change the location in the text box on the right side of the page to match your preferred place of work.
    • Click the "Search jobs" text box, and then click ↵Enter.
    • View open positions.
    • Select a job and click "Apply" in the upper right corner.
    • Fill out the application and follow the instructions on the screen.
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