Your iPhone is disabled. What should I do if I get the “iPhone is disabled, connect to iTunes” error? Remote data wipe

Among various third-party file managers for iPhone, AppleTV, iPod, iPad, this one stands out for its prevalence and popularity. Every iPhone user has iTunes. So why is it needed and how to connect your iPhone to iTunes, how to synchronize the necessary media files? Let's look at it in order.

iTunes is a media combiner, both a player and an organizer that allows you to play music and videos. A multifunctional media player developed by Apple, distributed free of charge for Windows and MacOS. Through the iTunes program for iPhone, you can go to the company’s online store, where users can purchase music, movies, books, and applications.

The Genius feature analyzes a user's existing media library and then recommends media products that match their preferences. The player broadcasts media, creates a home collection, and performs synchronization. If you don’t know how to connect an iPhone to iTunes, see the recommendations in this article. For correct operation, you must connect, then configure the parameters.

Program installation

You just bought a brand new phone and are going to connect it to a media player for the first time. First you need to install iTunes on your computer, it doesn’t take much time, you just need to follow a few steps.

Installation from the official website

1. Go to the official Apple website and download the installer for iPhone.
2. Indicate your email address and location.
3. Select the version for your OS, indicating the bit depth.
4. Select your language, click the button to download.
5. Click on the downloaded file and follow the instructions.
6. Restart your computer for complete installation.

Connection

• Connect your iPhone to your computer using the included USB cable to your smartphone. If this is the first connection, you will see the message “ iPhone disabled connect to iTunes."

• Once the installation is complete, the program will launch automatically. If it is not activated, open it through a shortcut on the desktop or click on it in the Start menu.
• Top of the window running program find the name of your iPhone. Click on it.
• A menu will open, in which you can work with the device: synchronize a list of applications to iPhone, music in full, or a specific playlist. It is also possible to transfer photos, contacts, books, calendars. You can synchronize bookmarks, ringtones, notes, documents.

The next time you connect your phone to your computer, iTunes will synchronize everything automatically, creating a backup copy on your smartphone along the way.

Synchronization via Wi-Fi

Let's look at how to sync iPhone with iTunes via a wireless connection.

You need iTunes version 10.5 or higher, iOS version higher than 4 on your smartphone.

• Download the installer, install, run.
• Connect your iPhone with a USB cable.
• Select your smartphone from the list that appears in the program window.
• On the "Browse" tab, find the "Sync with this device over Wi-Fi" option.
• Your smartphone will appear in the left column; go through the tabs, selecting synchronization options.
• Apply the changes.

Disconnecting from your computer

To disconnect your phone from your computer after you've finished working with it, first click the small icon located next to the “iPhone” button. Then disconnect your smartphone from your computer.

If your iPhone is disabled, connect to iTunes, it's easy. When connecting for the first time, follow the recommendations described above; upon repeated connections, the iPhone will connect automatically.

Reasons why your iPhone or iPod suddenly turns off.

If a message appears on your iPhone's screen saying it's disabled, you may not know what's going on. Worse, the message may also say that you won't be able to use your iPhone for another 23 million minutes. Fortunately, things are not as bad as they seem. If your iPhone (or iPod) is disabled, read this article and find out how to fix it.

Any iOS device - iPhone, iPad, iPod touch- can be disabled, but you may see several different messages.

Sometimes you receive or a simple message "This iPhone is disabled" or in addition to it it says that you need to repeat after 1 or 5 minutes. Sometimes the message says that the iPhone or iPod is disabled and you need to try again in 23 million minutes. Of course, you can't wait that long - 23 million minutes is almost 44 years. Chances are you'll need your phone much sooner.

But no matter what message you receive, the reason is the same. An iPod or iPhone turns off when someone enters the wrong passcode too many times.

Password is a security setting you can enable in iOS so that a person must enter a password to use the device. If the wrong password is entered 6 times in a row, the device will lock itself and you will not be able to enter the password again. If you enter the wrong password more than 6 times, you will receive a message indicating that you have 23 million minutes to wait.

But in reality, you won't have to wait that long. This message simply forces you to pause between password entries.

Fixing a disabled iPhone or iPod

Fixing a disabled iPhone, iPod or iPad is relatively easy. In fact, you will have to follow the same steps as if you were .

1. First you need to try to restore your device. To do this, connect your iOS device to the computer it's syncing with. In the iTunes app, click Restore. Follow the on-screen instructions and you should be able to use your device again in a few minutes. But keep in mind that by performing a restore you are replacing the data stored on your phone with an older backup, and you will lose any data received after the backup date.
2. If this method doesn't work, or you've never synced your device with iTunes, you'll need to try the Recovery Mode. In this case, you too may lose all data since the date of the last backup.
3. One of these two methods will usually work, but if not, try DFU mode, a more advanced version of recovery mode.
4. Another good method is to use iCloud and Find My iPhone to remove all data and settings from your phone. Sign in to iCloud or download the Find My iPhone app (opens in iTunes) on your second iOS device. Then login to the application using yours iCloud username and password (not the owner of the device you're using). Use the Find My iPhone feature, and then perform the Remote Wipe action. This will delete all data on your device, therefore, only use this method if you have a backup of your data and will also reset all settings, allowing you to access your phone again. If you backed up your data to iCloud or iTunes, you can then restore it and use your device with peace of mind.

What to do after fixing iPhone shutdown?

Once your iPod, iPhone, or iPad starts working again, you should think about two things: setting a new password that's easier for you to remember so you don't end up in this situation again, and/or monitoring your device to make sure someone the other is not trying to get your information.

Today we store a lot of not just important, but often confidential information in our smartphones - from bank card information to photographs that we don’t want to show to everyone. That is why protecting your device with a password is an absolutely necessary measure in the modern world. And, of course, iOS supports the ability to set a secret cipher.

However, the problem is that sometimes the user himself forgets the screen lock password. What to do in such a situation? Unfortunately, the brute-force technique will not work here, or rather, it will work, but there will not be many attempts, and when you exhaust the limit, the device will “delight” you with this unpleasant message “iPhone is disabled, connect to iTunes.” Of course, such a message cannot but frighten. However, don’t worry and don’t write to technical support, we will help you restore access to your smartphone!

So, we have already mentioned that the iPhone will be locked after a certain number of incorrect password attempts, but you are probably interested in a specific number. Well, we inform you that you have the right to make a mistake 9 times; if you make the 10th incorrect attempt, you will be greeted by that same unfortunate inscription: “iPhone is disabled, connect to iTunes.”

However, not everything is so simple. Before being completely blocked, your smartphone will give you time to think. After 6 incorrect attempts, the iPhone will be blocked for a minute, after 7 - for 5 minutes and then progressively, but after 10 - the smartphone writes that it is tired of your torment and sends you to iTunes for help.

Unpredictable iOS

Unfortunately, it is difficult to predict how the situation with a locked iPhone will be resolved. In some cases, the message that the smartphone is turned off is eliminated by a simple reboot without the help of iTunes, and sometimes even connecting to this program causes problems and the only chance of salvation is restoring the device, which completely erases all information, including the unfortunate forgotten password.

So generally speaking, if you have set a password on your device, the smartest next step is to back up your data using iCloud or iTunes.

If you haven’t done this, then before you start trying out possible ciphers, connect to iTunes and create a backup copy - fortunately, the program does not require any passwords.

To perform a backup:

Ready! Now you can try to remember the password by brute force with peace of mind - maybe you’ll be lucky and you’ll unlock the gadget without any extra hassle.

Unlucky and your iPhone is still blocked? Well, let's begin to revive the gadget. First of all, we perform the most ordinary reboot - we hold down the Home and Power buttons at the same time and wait for the Apple logo to appear on the screen, after which we release it.

Important! For iPhone 7 and 7 Plus, instead of Power, press the Volume Down button!

After the reboot, you still see the message: “iPhone is disabled - connect to iTunes,” then we’ll figure out what to do next. In fact, the next step is to directly connect the device to the PC. How to connect iPhone to iTunes to unlock? Yes, there are no special rules here - we just take the cord and connect the gadget in the standard way. After the “docking” is completed:

Ready! This operation will reset the password counter, but not the password itself. That is, this procedure should be carried out only if you are sure that a few more attempts will lead you to success, otherwise, we will immediately proceed directly to resetting the password.

Important! Synchronization must be carried out from a PC to which the device has already been connected at least once. When you connect for the first time, iTunes will ask for permission to access data and you will need to answer on your iPhone, which, we hasten to remind you, is blocked, which means you simply cannot “give” permission to a new computer.

How do I reset my password?

Well, we answer the main question - how to reset your password. There was, however, a spoiler above - to perform this procedure you just need to restore the device. To do this, if you are able to connect to iTunes, with which you have already synchronized at least once, you will need:

That's all - after recovery - the program will perform this procedure in automatic mode, you will receive a clean device without a password. To load data from a backup onto it when initial setup(will download automatically) select “Restore from copy...”.

How to reset your password on a new computer?

In the same situation, if you are unable to connect to iTunes, with which the device was previously synchronized, or if your smartphone has never connected to this program before, then you need to follow these instructions:

By the way, this instruction can also be used in a situation where, when connecting a locked iPhone to iTunes, with which the connection was previously made, the program generates an error.

Today, smartphones have become a part of our lives and serve as a storage important information: personal photographs, email correspondence, access to bank cards and to accounts on social networks. Apple developers have provided enough ways to protect it, but most often they use the one that requires a password to unlock the screen. If you forget it, then unpleasant surprises cannot be avoided. Sometimes you are given time to remember it, but it may also happen that a notification immediately pops up on the screen: “iPhone is disconnected, connect to iTunes.”

Reason for error

It is hardly worth trying to guess the password experimentally. After a few attempts, you will receive a temporary warning that the number of requests has been exceeded, followed by a blocking of your device. Naturally, such a system was designed for security so that attackers could not guess the password in this way. With the advent of new iPhones equipped with a fingerprint scanner, this problem practically does not arise. The user does not need to remember the password and enter it in order to unlock the screen. This happens automatically based on your fingerprint. But what to do if there is no such function, and you can’t remember the password, or the device accidentally fell into the hands of children, and they unknowingly brought the phone to a locked state.

There is no need to despair; there are several ways to solve this problem.

Solution via iTunes

This method can be used when the blocking occurred by chance and you remember the password. The algorithm of actions will be as follows:

• Download and install the iTunes application on your PC;
• We connect the gadget to the computer using the original cable and launch iTunes;
• Sometimes these actions are enough for iOS to allow you to enter your password again. If this does not happen, then it is worth continuing;
• In the program window, click on the icon of the displayed device and click “Synchronize”;
• After which the synchronization process will begin, which should be stopped immediately. To do this, just close the window.

Now that you have restored access to your iPhone, you have received a number of attempts to enter your password.

One important circumstance must be taken into account. The method only works when the PC is already connected to the phone. If you are connecting to a computer for the first time, the program will ask you whether it is worth giving access to this device. The action must be confirmed with iPhone screen, but since it is blocked, this will not be possible. Therefore, the problem will have to be solved in another way.

Unlocking via Find My iPhone

If Find My iPhone is enabled on your device, you can get rid of the “iPhone is disabled, connect to iTunes” message and remember your password using a remote reset. This function allows you not only to track the gadget, but also to delete information from it.

Reset iPhone password in in this case can be done from any device connected to the Internet. To do this, just go to cloud storage iCloud and log in using the ID you linked to.

Not only will the “iPhone is disabled, connect to iTunes” message disappear, but also all information from the mobile device. However, it is possible to restore your iPhone from a backup or set it up as new.

Restoring from a backup version of a device

If you are in the habit of creating backups, then the task is greatly simplified. In case of a rollback, most of the information is preserved. You can restore your iPhone using the function Reserve copy. To do this, connect the mobile device to the PC via a USB cable and launch iTunes. If you are asked to enter a password for this service, you must do so.

Now you should go to the “Review” tab. Scroll its contents to the “Backups” item and click on it.

We create a backup copy and save it in the computer memory.

Disconnect the iPhone from the computer and turn off the power. Close the iTunes program.

Now you need to connect to your computer again and launch the application.

On mobile device Simultaneously press and hold the power and home buttons for 10 seconds.

Release the “Home” key. iTunes should now detect your device, which was connected in recovery mode. After which the “Restore” button will appear on the computer screen.

The operation may take a long time. This depends on the performance of both devices, settings and limited internal memory.

When the procedure is completed, launch the iPhone in normal mode with iTunes turned on, and in the program menu, select the last saved copy and load it. Keep in mind that this will also take a lot of time.

Latest iOS versions in a locked state, they cannot create backups, and you will have to use only the saved copy to restore.

Therefore, just in case, create backup copies.

iTunes doesn't recognize iPhone

Sometimes when connecting an iPhone to a computer, iTunes does not recognize it, and Windows OS displays an error code, which may be accompanied by text information. This happens most often when the iOS firmware does not match the iTunes version. Apparently the application is outdated, but Last update has not been established. You should check for updates and download the latest version.

In addition, you need to force a reboot of Athos to eliminate internal errors software. After which you can try to restore again.

Reset the device

If none of the methods worked, then the iFunbox utility will help reduce losses from data loss. With its help, you can upload photos and video files, even if access to the device is lost. Therefore, save everything that you can save, and then you need to perform the following actions:

Launch iTunes. Since there is no access to the iPhone, it will not be possible to reset information through it. Therefore, we connect it to the PC and find it in the program window. Then click “Restore iPhone”. The recovery process will begin, after which the device will be returned to factory settings and all personal data will be deleted.

In order not to complicate your life and get rid of such problems in the future, there are a few simple rules that should be followed:

Such locks are created specifically for your safety, so do not rely on your memory, even if the password seems simple, and write it down.

Do not give your phone to strangers or children. An iPhone is not a toy and is quite expensive, and having it blocked is not the worst thing that can happen due to negligence.

Don't be lazy and constantly create backups, this will save you from many problems in the future.

Sync iPhone with your computer, even when you don't need to. If blocked, you will have a better chance of regaining access.

If you follow simple rules, the message that your iPhone is disabled and you need to connect to iTunes will seem like a minor nuisance and will not develop into a big problem.