ASOS order tracking. Asos returns: how to ship via Boxberry How to return asos items

And that's great news

…Do you want to return something? No problem, for the goods you send back, you will be issued a refund. If you would like this item in a different color or size, you will need to place a new order. We need to know which order your returned items belong to, so be sure to fill out and include a return form with your package.

To return anything for free via Boxberry, follow these steps:

. To make a return via Boxberryplease click here: https:// asos.intelligentreturns.net/main/landing

. When you go to the site, follow the instructions on the screen.

. You will need your return form to fill in the required information about returns.

. Also enter the cost of the returned items.

. Once you have processed your return via Boxberry, you will be sent a confirmation email that will also include your return label and tracking number.

. You can either print the return label yourself and stick it on the parcel, or take it to the branch Boxberryalong with a tracking number where the label will be printed for you.

. Remember to bring your passport to verify your identity.

. After you take the parcel to the branch of your choice BoxberryYou can follow her progress on the site. https:// asos. intelligent returns. net/ main/ landingwith your tracking number.

. The return label is valid for one package only. Boxberrywill not be able to accept additional packages without additional labels.

If you still wish to return your package by another method, please use the return address below. In this case, you will have to pay the return shipping cost yourself. Return address:

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

Return shipping to our warehouse may take up to 21 business days. As soon as we receive your package, we will refund the funds to the original payment method and notify you by e-mail.

It may take up to 10 business days for funds to appear in your account, depending on your bank or card issuer. If you have returned multiple orders, it may take up to 24 additional hours for the return to be processed.

You try very hard to accept all returns and they do not have to be in the original packaging. In the unlikely event that an item is returned in a defective condition, we may need to return it to you.

You placed an order through ASOS Marketplace? In this case, please contact the seller directly for a return address and return instructions.

Disclaimer: Our website contains links to websites owned by third parties; they are presented solely for your convenience. ASOSdoes not control these sites and is not responsible for their content or access to them.

Online shopping and shopping through ASOS in particular has been gaining popularity lately, and most people already have experience or order things there constantly, for those who don't know how yet, the instruction is here. But sometimes it happens that the thing did not suit us, and then the process of returning is drawn in the imagination as an unfeasible and protracted red tape. But do not get upset and consider the money spent in vain, first you can try to get things through the community and please someone with a new thing, but if some things still remain unclaimed, then they can simply be returned, and this post tells how.
ASOS offers two return options: through the mail and through their SKYNET service, the option through the Russian post turned out to be closer and more understandable to me. Items that do not fit can be returned within 28 days of receipt. Of course, things must be in their original new form, with tags. To reduce the weight of the package, you can only remove the cardboard that ASOS usually uses to shift things. Also, for convenience when returning, keep the order forms that ASOS put inside each of your orders, if you threw them away, ASOS offer to download them from the site http://www.asos.com/ru/infopages/ReturnsNote_en-RU.pdf. You can return items from different orders in one parcel.
So, step by step:
1. At home, prepare things, carefully put them in bags, fill in the return information on the ASOS order form, namely, indicate the return reason code opposite the returned item, for example, I had code 5 (the size did not fit).
2. Come to the post office of Russia with things and an ASOS order form, buy there what you will send things in, it can be a box or a package of your choice, I sent it in a large package, it cost 50 rubles.
3. Ask the Russian postal worker for a declaration for sending a parcel abroad and fill it out, indicating what items are to be sent (for example, Velvet trousers (1), Black jeans (1)), the declaration looks like this and is filled out extremely quickly and simply:

4. Fill in the data on the package or box, namely, where "to" and where "from", enter your address in "from where", stick a sticker on the "where" that is on the same ASOS order form, or you can write the address by hand, but easier to stick. You put things in the bag/box, put the ASOS order form inside, do not seal the bag/box just in case, take the completed customs declaration and parcel and go to the Russian postal worker.
5. He weighs the parcel, asks how you want to deliver it, by air or by land, and tells you the cost, you pay and receive a receipt, by which you can track your parcel. Tariffs can be found here http://www.russianpost.ru/rp/servise/ru/home/postuslug/bookpostandparcel/int#smallparcel . The cost of sending depends on the weight, for example, my parcel weighing 1,840 grams, which included 6 pairs of trousers / jeans, cost me 1,004 rubles + 50 rubles. package.
6. Wait for notification from ASOS and the receipt of money on the card.
My experience with delivery and return times: Russian Post delivered the parcel to the addressee within a week, exactly a week later I received a notification from ASOS that they received my things and returned the money, the money comes depending on the work of your bank, on my card they arrived on the next business day, i.e. The entire return procedure from sending to receiving money on the card took exactly 10 days. ASOS refunds in full, shipping costs are your responsibility.
As a result, we can say with confidence that returning things is quite simple and requires very little time, the only thing worth noting is that it is cheaper to return light items (trousers / shirts / tops), but heavy ones, for example, coats or shoes will be more expensive to return. Also, while this post is about ASOS returns, this scheme is generally applicable to other online retailers that offer returns (subject to their requirements).

Moscow, Izmailovskoye highway, house 714 G-D, office 7-G4. There and make a return to the online store. In this case, the price for transportation will be $ 16. Return of defects Returning goods to Asos through Shophelp: conditions The Shophelp marketplace is a network of stores and mini-shops, and the Asos online store is also represented here. Again, if you order an item on this trading platform, then the return policy for the Asos store remains the same. Returning clothes to Asos How can I track my return to Asos? In any transport company, if you issue a return, it is assigned a track number, by which you can find out where the shipment is currently located. For example, you can track a parcel sent by Russian Post on the portal here.

Instructions for returning purchases to the asos store

Attention

It is more profitable to send by ground parcel post (small package). The price for services depends on the weight of the parcel, dimensions. The product can be packaged in a different package than it was sent to you, the only thing is that the return form should be included in the package.

The item must look the same as when received, all labels must be retained. In the UK, online store employees will check the shipment.

If everything is in order, then the refund will go to your card. Delivery times vary slightly depending on where you live.

The parcel will reach the recipient in about 21 days. Return of goods to the Asos store by Russian Post Return of goods to Asos on Boxberry You can arrange for the parcel to be sent to Asos by the Boxberry transport service absolutely free of charge.

GB

Important

The shipping cost will depend on the weight and shipping method. If it is important that the parcel has a tracking number, then you need to send a registered small package, while only shipping by air is available.

Packing for the parcel can always be purchased at the office (from 30 rubles). Return Timelines ASOS gives customers 28 days to decide whether to return a product.

Delivery and returns

What can be returned? You can send back almost any item that did not fit in size or just did not like it. You also have the right to send back defective, mixed up and defective orders.
One thing: all items must be sent in their original condition with uncut tags. Remember: each item is carefully inspected upon return to the UK.

Info

If the original packaging has not been preserved, it's okay, the store turns a blind eye to this. Important: the store will not accept back items that have a (+) sign next to them, such as underwear.

How to return a product? For residents of Russia, all returns to the ASOS store have become free through Boxberry. If you return the parcel by another postal service, then the return will be paid.

According to the rules of the store - the goods must be returned within 28 days after the purchase.

How to return an item to asos

Return of goods to Asos Each buyer has the opportunity to return the goods, but the absence of a tag or packaging is not allowed. Shoes are sent back only in the store's original packaging. During the day, each returned item is carefully checked and only after that, if there are no violations left by the buyer, the money is returned to his account. To return the goods, certain conditions are met:

• the safety of the packaging is ensured;
• labels and tags must remain;
• the thing itself is not allowed to be damaged in any way.

It will not be possible to return underwear and some other similar items. Each buyer is given 28 days to make a decision regarding the possible return of the goods. In this case, you can use the mail or the Boxberry service.

Asos Returns

On the UK trading resource, you can order gifts for loved ones, children, friends. It gives every customer the opportunity to purchase exclusive clothes and accessories for him. An advantageous feature of the trading platform is the provision of discounts, additional bonuses. He makes exclusive offers to new buyers. The store has a support service that can be contacted for advice on returning goods through:

• a special page posted on the official website, from where the answer comes immediately or within a day;
• social networks "in contact", "Facebook", on which the answer comes in the course of one hour.

Communication, written requests are carried out in Russian, so there is no need to know English.
Interesting: if more than 28 days have passed since the receipt of the parcel, you can still take a chance and send the item back. According to numerous customer reviews, ASOS is usually accommodating in such cases and accepts late shipments.

How to make a return? To return, you must fill out the return form that arrived with the order. In the column with the reasons for the return, check the appropriate box.

For example, if you ordered a size 8 and received 10, put 7 - This is not the product that I ordered. If the thing did not fit, or did not fit, then “Does not suit me” or “The size did not fit” (5), respectively. If the form is lost, you can download it on the ASOS website in the “Returns” section and print it out on a printer. Letters in the case of a regular return to the store do not need to be written. By the way, you can put things from different shipments in one parcel by attaching the necessary documents.

To return you will need to do the following:

1. Log in to your account in the online store, fill out the return form. Print it out.
2. If the product is defective, then write to Asos support, then you will have the opportunity to receive your money for the return shipping.

   You will need to provide the carrier's bill to the support operator.

3. Shipping will be free only if you use the Boxberry shipping service. Other carriers will not cost you free.
4. Send the item back to the online store address (UK - ASOS, Barlby Road, Selby, YO8 5BL, UK).
5. Expect a refund.

How to make a return - Asos store Asos return points and return address via Russian Post You can send a parcel back using different carriers, including Russian Post.

Return to ASOS in stages

Can be packed at home or at a collection point for a fee (read more on the Boxberry website).

• fill out at home and attach the return form to the parcel (came to you with the order). If you can't find it, download it from the ASOS website. This form will allow the store warehouse employee to process your return faster.
• tell the track number to the employee of the point, then he will print and stick a label on your parcel.

  The label on the parcel can be printed and pasted at home.

• do not forget to take your passport (it will be scanned)

How to send a parcel by another service You can send a parcel to the store in a small package by Russian Post for oversized shipments (up to 2 kg) or other types of international shipments (for parcels over 2 kg.). Just go to the post office and send things along with the return form - a small package.

ASOS: the main nuances of returning things Using ASOS promotional codes from Promo-Shopping.ru, you can buy great things at incredibly good prices. But sometimes it happens that the chosen clothes for one reason or another do not suit the buyer. And then the time comes to solve another question: how to return the purchase back to the store and get your money? The return process has its own subtleties that every ASOS customer should be aware of. Share with friends! Leave your feedback! Dear visitors! If you notice that the promo code does not work, please write about it in the comments. This is important for all of us! What items are eligible to be returned to ASOS A customer has the right to return any of their purchases back to the store within 28 days of receipt.
If you made a free return through a Boxberry point, then this amount is not deducted

• Deduction of discounts valid at the time of purchase

Example: You bought 2 items that cost 10,000 rubles at 4,000 and 6,000 rubles respectively. Used a promotional code or bought a promotion with a 10% discount.

For the purchase, they actually paid 9,000 rubles at 3,600 and 5,400, respectively, and saved 1,000 rubles on the purchase. 1 thing for 5,400 rubles did not suit you, and you decided to return it. If at the time of the return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles instead of 5,400.

1,000 rubles is the difference that you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all things and receive the full amount spent of 9,000 rubles for the entire order. You decide.

One of the largest multi-brand online stores worldwide is ASOS. This store sells cosmetics, clothes, shoes and accessories from the UK. But, as it happens with every online store, the purchase may not fit in size, or will not fit at all in appearance.

Many people ask the question: how, in this case, is the product returned from the specified store? Will there be a fee for returning items back to the supplier?

One of the features of shopping through an online store is that the buyer cannot try on, for example, clothes and see if the purchase really suits him.

The legislator provided in this case the rights of the buyer, as a consumer, where, according to the Rules of Trade, any purchase made remotely can be returned within seven days.

It is important to know! This period begins to run from the moment the goods are received from the store. The receipt will be considered a signature on the documents of the parcel or in the papers sent by the courier service .

The ASOS store is no exception in this case, and the obligation to refund the funds on the return of purchases also applies if the buyer turned to the online store.

However, the policy of the Internet company allows you to return the product within 28 days from the date of purchase.

The requirements for returning products are as follows:

1. Sent in the form in which it arrived to the buyer.
2. Labels on it should not be cut.

Please be aware that products returned to the UK are carefully inspected upon arrival.

In addition, the store does not return products with a "+" sign. When making purchases, be careful that the product you purchase does not have such a mark. Otherwise, you will not receive a refund from the purchase.

The company is loyal to the packaging of goods. If the packaging is damaged, they close their eyes to this, and the money is returned to the purchaser of the item that they did not like.

Purchase return options

There are currently only two options for international returns to the ASOS online store:

• by mail;
• by making a free transfer through Boxberry.

Delivery of goods by mail

The advantage of this option is that there is a post office in each locality, and those who like to make purchases on the specified site can safely return them by contacting their post office.

For postal items, you need to understand the procedure for purchasing things in an online store.

The procedure is as follows:

• Training.

So, let's imagine that the citizen did not like the product or it is of poor quality. First of all, you need to read the return policy of the specified online store on the ASOS website.

For example, if a product is of poor quality, a fee is deducted from its cost, which can cost a pretty penny for some citizens.

With property sent, the store will usually attach a return form. If it is not preserved, then it can be printed on the store's website. The specified form must be filled out in a certain sequence. There are no difficulties in filling it out - it is absolutely simple.

• Go to the post office.

After filling out the return form, contact the post office, where you need to purchase packaging for sending parcels and take two CN23 customs declarations.

It is important to know! Declarations are filled in English!

It is best to send the parcel by ground parcel post. When sending, a postal identifier will be provided, by which it will be possible to establish whether the parcel has reached the seller or not.

But when sending a parcel, you will need to spend money that the seller will not return to you. Why you will receive additional costs when sending the goods.

The customs declaration of the specified form can also be printed in advance on the website of the Russian Post. The fields "From" and "To" are mandatory.

Advice! It is better to find the declaration on the post office website and print it out in advance, since the post offices do not always have such documents, and you will either have to look for other branches where there is a corresponding declaration, or go home and download the form from the post office website, then print it out. The second option would be more correct, since it is not a fact that the next post office will need a declaration form.

• Waiting for a refund.

After you have checked by identifier that the shipment has reached the seller, he considers your application and sends an email to the email address that you specified when registering on the site.

An e-mail will be sent with information that ASOS confirms the return of the goods, and the funds will be credited to the account within 5-10 days, excluding weekends and holidays.

Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.

There is a nuance when, when returning a product, the entire discount set for products is calculated from it.

For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of production was 8,000 rubles. When returning one item, the total cost has become less than the amount indicated above. Thus, the seller, when returning the money, will deduct the discount that he made to the buyer.

Return via Boxberry

This option has recently been introduced by the retailer and boxberry return points have opened in every country.

In order to transfer a purchase through these points, the following is required:

• Registration on the seller's website.

We go to the Asos page and find the item on the website page "Returns". We click on the indicated item and in it we look for the link “to issue a free return”.

After filling out the form of the document for the return of the purchase. It indicates the last name and first name, the address from which it is necessary to transfer the purchase, and all the goods that you decide to return are entered.

Advice! For the most correct and competent filling out of the form, you will need to go to your mail and open a letter from the seller, where the company informed you that the goods will arrive at your address in the near future. The letter contains all the items with the brand and model of the product - they can be copied into the return form. Such actions are convenient, and will reduce the time for registration of the necessary act.

After that, the site proceeds to the points of return of the Boxberry goods, then the point of the company that is convenient for you is selected with a tick. But Boxberry is only found in the main cities of the region. If the distance to the nearest reception point is far away, you still have to spend a little money on the road to it.

Then, after the completion of the return, the site will indicate the registration number. This number will need to be rewritten or photographed.

• Hike in Boxberry.

Before going to the point, you will need to purchase a postal plastic bag and pack the goods in it. The return point does not accept boxes and any other packages, so be sure to follow this rule.

A postal package can also be purchased at Boxberry, but department employees will also require money for the package and packaging of products properly. Therefore, the definition of "free" return of goods, of course, is not very suitable for this option. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where there are simply no Boxberry points.

By the way, packages at the post office are cheaper than at the reception point.

When transferring the purchase, employees will require a scan of the passport from the buyer, a photocopy is not accepted. The scan can be done by them.

Important! When returning property through Boxberry, be sure to bring your passport with you.

In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will issue a return and send the property on their own to the address of the seller.

The process of filling out all documents is approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.

This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out a form on the Asos website.

After the employees have completed all the documents, you should receive a response by e-mail stating that the application has been accepted and the return has been received.

When making purchases by bank transfer or using electronic money, all funds will be credited to the account from which the purchase was paid.

For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him to this account, and not to any other.

You can return the goods to the point only within fourteen days from the date of receipt. If more time has passed since then, then at the point the goods will not be accepted by the employees, and you will have to leave it to gather dust on the shelf. Be careful: if you find any shortcomings on things, then do not hesitate to return them - take a little time and you are guaranteed to get your money back.

Advice! When you receive your purchased item from an Asos store, inspect it in its entirety for any deficiencies so you don't waste time on international returns. And then try it on - if it does not suit you in size and color, do not forget that, in this case, the return of property to Asos will also be possible.

Conclusion

If you enjoy buying from Asos, if the situation arises when you need to return an item, don't hesitate to do so, and for the least cost of sending it back to the seller, use the Boxberry point, since this option is the fastest, and you can be sure that The parcel will reach the Asos store.

When sending by mail, the parcel may be lost, which will be searched for years, and the process of receiving funds from the store may be delayed or become impossible.

Have a good shopping!

Shopping in online stores can be called shopping of a new generation. Many trading platforms offer, without leaving your home or office, and sometimes right on the road, to buy new clothes for your wardrobe, household appliances, gadgets and other goods. And if earlier, at the time of the formation and development of such a business, it was still dangerous to order something, now it is difficult to imagine life without it. But sometimes purchases even from trusted stores like the Asos international site have to be returned - the wrong size came or the style did not fit, and it happens that a defect was found on the product. In this case, it is possible to return the item received and receive a full refund of its value.

What items are eligible for return

The Asos online store provides returns for almost any category of products presented in the catalog. And it doesn’t matter the reason why the buyer decided to return the purchased item - according to the legislation of the Russian Federation and the policy of the trading platform itself, this may be a requirement to exchange defective clothes or accessories, as well as rejection of the one you don’t like. Since the client, before making a payment for the order, cannot either try it on or see it with his own eyes, the seller treats the return with understanding, but sets some rules for this.

Thus, it will not be possible to return products that are marked with a plus sign (+) in the general catalog. There are few of them and, in particular, underwear products that cannot be returned to ordinary stores belong to such categories. This is determined by the relevant list established in addition to the consumer protection law.

Asos return policy

To return goods from Asos, you will need to keep the tags that were attached to the purchase. They should not just be attached to the parcel, but in their original form attached to the product. If you have torn the packaging so that it is not possible to restore it, this is not so significant, because the most important thing is not to have time to cut off the tags, but they are attached to absolutely every product, and subsequently representatives of the trading platform will identify their product by them.

The online store allows 28 working days for the buyer to send back the purchased product. The first day is considered the next after receipt, which must be confirmed on the site. After this period, it will no longer be possible to exchange the purchase for a similar item of a different color or size, or to make claims about a poor-quality package.

The policy of the online store implies the exchange of the item returned back only in one case - if it came to the buyer defective, and he wants to receive the same, but of high quality. In other situations, the exchange or return must be discussed with the support service, but, most likely, the representatives of the site will agree to pay the full cost of the goods.

The following circumstance should also be taken into account. The Asos store often holds discounts and promotions, which can then affect the amount of returned funds. So, if several items were purchased, the total cost of which implies a discount, then when one of the items is returned, it will already go at its full price. And at the same time, as stated in the return rules, the entire amount of the discount will be deducted from this figure, and as a result, the amount of the long-awaited monetary compensation may turn out to be much less than expected.

Since the main office of the marketplace is in the UK, when returning through the post office, the buyer will have to pay a considerable shipping cost. The exact amount will depend on the size and weight of the package or box. If an item is returned that did not fit for subjective, personal reasons, then the cost of postage falls on the shoulders of the buyer. In the event of a forced rejection of the product due to its poor quality or marriage, Asos promises to reimburse not only its cost, but also the cost of shipping - for this, in the feedback you will need to send a photo of the receipt, its scanned or electronic version.

Today, there are two ways to return the goods received from the Asos online store. The first is mailing, which is regarded as a regular postal item to a recipient in another state, but with some differences in the form of special declarations. And the second - through boxberry, which are specialized points for returning goods back to online stores. There are more than a thousand such offices throughout the Russian Federation, and they all work daily, seven days a week, and you will need to find out about holidays in each case.

The first step before you directly send the wrong or defective little thing, you will need to contact the support service and notify them of your intentions. The buyer should indicate the reason for the return, and if necessary, attach a photograph of the product, which shows the existing defect. Next, wait for a reaction from the representatives of Asos, in which they agree to reimburse the cost of the goods and their shipment (the latter, as mentioned above, only if there is a marriage).

While waiting for a response, it will not be superfluous to familiarize yourself with the return policy in detail, since they may change over time due to a change in the policy of the online store. It also defines the conditions for the delivery of each category of goods.

After the answer is received, you need to fill out a return form. Asos puts such a form in each box with the parcel, but in case of loss or damage, it can be easily downloaded on the official website of the online store and filled out electronically or manually.

Now it remains only to pack the purchase and go to the post office. Once again, you should check the safety of all store tags, without which the administration may refuse to return. All parcels there are very carefully checked by a special commission, which determines not only whether the goods belong to their store, but also as a result of which a marriage appeared, and, accordingly, whether the buyer's requirements are subject to satisfaction.

In any city, it is preferable to contact the central post office. There is more likely to find competent employees who may have already encountered similar situations. They will provide the necessary forms to fill out and advise on how best to send the package. As the experience of other buyers testifies, the most successful option is a ground parcel, which has its own track number and will not get lost either on the territory of Russia or abroad. To send it, you will need to fill out a form on the package itself indicating in English personal data and information about the addressee, as well as two copies of customs declarations. These declarations can also be found on the website of the Russian Post under the number CN 23, they are designed specifically for returning purchases to foreign online stores.

Declarations are made as follows:

• First, indicate the addressee to whom the parcel will be delivered, and the addressee who sends it. This is done only in English.
• In the fields below, you must enter information about the parcel - what exactly is being sent, in what quantity and at what total cost.
• The tenth column only requires a tick or a cross next to the option "Return of goods" or "Exchange".
• At the very end, you have to sign and date the declaration.

In order not to make a mistake with the address, you should rewrite it from the return form of the trading platform - it is indicated there in English, and the buyer only needs to carefully transfer it to both copies of the declaration and to the form that will be attached to the parcel package. In addition, on the parcel it is necessary to indicate in Russian the country of the recipient - Great Britain.

This completes the sequence of actions for those who simply did not like the purchase. The same consumers who are faced with marriage will have to send receipts to the store to reimburse postage. To do this, you need to take a high-quality photo, which clearly shows what the payment was made for and the final cost, or scan it. Usually, representatives respond very quickly and promise to send a money transfer the next day. True, it can take up to 10 days to reach the bank account of a Russian citizen.

Then you just have to wait and track your parcel. As soon as it is received, a notification will be sent to your personal account on the site. And soon another message - that the store sent the money to be refunded, or a replacement item, if the buyer had specified this option. The money will be credited to your bank account in a few days.

Return of online purchases through boxberry

You can return the purchased thing completely free of charge - such a service is provided by return points for boxberry goods purchased online.

The return process in this case will take place on the corresponding page of the Asos website. You need to log in and go to the tab that offers to refuse the received purchase. There will be instructions to follow.

First of all, fill out the return form - your data, as in the case of the postal declaration, must be entered in English. However, it is advisable to immediately fill in personal information in Latin during registration, because this is what the store requires for sending out orders. And to return, just copy the required fields.

Also in the form you will need to indicate the things to be sent - information about them (description, number and cost) can be copied from the letter that came to your e-mail after paying for the order. This is a kind of invoice, which it is desirable to keep not only until the parcel is received from the store, but also until it is fully checked. Only when the buyer is convinced that the product meets his wishes and has no flaws, he can delete the letter.

As the next step, Asos offers to choose which of the boxberry points closest to the client's location will be convenient for him to deliver the returned order. The selected office must be ticked, as well as confirm the desire to send the parcel for free. Here again, you will have to duplicate the return form, but in Russian letters, including the name of the trading platform. After sending the request, a message will be sent in which the personal number of the parcel will be indicated, it must be saved.

With this number and a scan of your passport, you will have to contact the point of acceptance of online purchases. When returning, the thing should be packed in a plastic bag, not a box - you can buy it at the post office, which will be cheaper, or give the order to the boxberry staff so that they pack it for an additional fee.

There will be no declarations to fill out, since the office workers themselves will download and print everything from the submitted request. And with subsequent requests to return purchases to Asos, everything will go even faster, since the buyer's data will be stored in their database.

After that, again, you need to wait. Usually the process of sending and receiving takes about two weeks, after which the store received a notification that he received the package and sent money or a replacement item. Money will be credited in the same way that the order was paid - to a virtual wallet in the shortest possible time or to a bank account within another 10 days.