Error when copying files from Android to PC: The required resource is busy. Troubleshooting copy problems on the HP Photosmart C309 printer What to do when it says "printer busy"

Modern printers have advanced service capabilities and allow you to control a number of usage parameters. This is due to the fact that the device not only executes commands for printing copies, but also controls the execution of the functions for which the MFP is designed. For example, in some cases you may see a message that the scanner driver will close. This is more often due to a memory stack overflow and an internal system error. You can fix the error by resetting the parameters.

Service mode, what is it

by the most simple option resetting the cache will shutdown. In some cases, you will have to clear the parameters through the service mode. How and what to do in this case? Service mode is work with the help of built-in utility programs that will help you configure or restore the printer.

It is usually closed to the user, and the transition requires pressing a key combination. It may differ depending on the model, it is best to refer to the instruction manual. In some devices, some sections are closed to the owner, only service engineers of dealerships can enter them. This information can be found on the Internet.

The complexity of maintenance in the service mode is due to the fact that both the scanner and the copier. In some cases, failures and errors are observed, for example, when the scanner did not complete the task and did not clear the cache, but it turned out that the printer was busy. When possible - in some cases when setting too high a scan resolution.

The printer may be busy when an error occurred while sending print jobs. It is required to check not just the status, but the print queue, update the service settings, reset the cache of the device itself, and even rearrange the driver. Part can be done from the computer interface of the driver program, part directly from the keypad of the device using the display. Check the status if the printer is busy or an error has occurred.

What to do in case of failures? There are two options, contact the service or try to solve the problem yourself. For example, the message "Error Code 2.140.21 has occurred" indicates problems with the color cartridge, it can only be resolved through the service mode. If it says it's busy.

Try switching to service mode:

turn off the power;
disconnect the cord;
press on/off, turn on while holding the keys;
while holding the keys, press Stop/Reset 5 times.

After that, many of the disabled features when it crashed should work. For example, a scanner without printer cartridges.

Update settings when a crash occurs

If it is not printing and is busy, a failure has occurred. It can be bypassed in the service mode, where you can also check the status, reset the settings. In all such cases, it is important to know the fault that has occurred and is shown on the display. As it was written, Code 2.140.21 is associated with the removal or wear of the cartridge, there may be other messages.

What needs to be done when it says "printer is busy":

remove the cartridge;
wipe the contacts, including those on the carriage;
if it does not help, replace the cartridge;
look at the monitor which cartridge module does not work for you.

Please note that it often incorrectly determines the health of the cartridge. It shows that both are not working, in fact, only one needs to be replaced. Malfunction Code 2.140.21 is often associated with this, you can check it by replacing it one by one.

Since the caching of records for removable drives is disabled by default in Windows, most users do not resort to safely ejecting flash drives. But in vain. The fact is that a flash drive can work not only in read mode, but also in write mode, and you can extract it only when no data exchange with the computer is performed, otherwise there is a risk of damaging this very data.Alas, in some cases, safe extraction does not work. It seems that all windows and documents are closed, and the work of programs using the flash drive is completed, and an attempt to safely remove the flash drive ends with the same message “The device is still in use. End programs and close all windows". Everything would be fine, only Windows does not indicate which process is holding the drive.

What to do if, at the time of safely removing the flash drive, Windows displays the message “The device is still in use. Quit running programs and close all windows"

How to be in such a situation, pull out a flash drive and hope that you are lucky, and neither data nor file system won't be damaged? It is not very reasonable to rely on chance, especially if there are valuable files on the flash drive, if you do not want to lose them, take the trouble to find out which process does not allow you to remove the media and only then make decisions. To determine the processes holding an external drive, you can use special utilities like USB Safely Remove or Procces Explorer, but first you need to perform a set of basic steps.

First steps

If the flash drive or external drive does not light up, wait 5-10 minutes, and then try to safely remove the media. If the system continues to display the message "The device is still in use ...", restart File Explorer, or better yet, log out and log in again. account. Did not help? Then we move on to more flexible solutions.

Using Third Party Utilities

Download the software to work with external drives USB Safely Remove and run. Call the utility window by double-clicking from the system tray, where it minimizes at startup, select the disk to be held in the list, right-click on it and select the "Stop" option.

Open the process by pressing the plus sign and see which file it uses. Copy it just in case, and then forcefully end the holding process by clicking "Stop again" or, if that doesn't help, "Force. Stop". It is possible that the application using the file will crash, but you can safely remove the retained drive.

Process Explorer

Alternatively, to determine the process that does not allow you to remove the flash drive, you can use the Process Explorer utility developed by Mark Russinovich. Run the utility (it does not require installation) and press Ctrl + F. A window for searching for handles will open - descriptors that allow you to identify the resource. In the search field, enter the letter of your flash drive or external drive in the format "Letter:" and click "Search".

The process blocking the removal of the flash drive will immediately be displayed in the window with the results.Having selected it, go to the bottom panel with a list of handles, right-click on the highlighted process and select the “Close Handle” option from the menu.

This action will forcibly end the process and the computer will be able to finally release the flash drive. As in the USB Safely Remove example, before closing the handle, we recommend that you create a backup copy of the file it uses, this will serve as a small insurance in case the file suddenly turns out to be damaged.

When copying media files from an Android smartphone to a computer, users may encounter an error copying files and folders with the message Required resource is busy. Such an error lies in the incorrect connection of the phone or the incorrectly selected protocol for data transfer. Therefore, in order to fix this problem, it is worth properly configuring the operation of both gadgets.

Causes of error when copying files: The required resource is busy

When connecting a smartphone or tablet running operating system Android to the computer, the user may encounter the error Required resource is busy and the refusal to continue to perform actions.

This problem occurs due to the fact that the device is not connected as a flash drive, but via the MPT protocol, which has limitations and causes an error when copying a file or folder.

IMPORTANT! When opening a folder with video, photo or audio files, you can replace that building a list of files or generating thumbnails is not too fast. And since the MTP protocol does not support multitasking, copying files while another process is running (even that building a list or thumbnails) can cause a Required resource busy error.

Solutions for file copy error Required resource is busy

If your PC has an error copying a file or folder from your phone, then you need to wait until Windows recognizes the thumbnails. Only after the formation of lists of files and folders, you can copy or move them. Wherein this action should not be performed in parallel with other tasks. For example, you copy a video and while it is moving, you start viewing photos from a flash drive. This may cause the drive to malfunction.

Also, in order for Windows to quickly generate lists of files and folders, it is worth setting the view mode in Explorer to "Small Icons" or "Table". The system will not generate thumbnails, but will quickly build a list.

If you need to copy a whole folder with files, we recommend that you do not open it, but copy it immediately.

It should also be noted that if there are programs on the computer that scan photos and videos when opened, then it is better to disable them for a while before copying files and before connecting the device to the PC.

IMPORTANT! Antiviruses do not scan the contents of devices connected via the MTP protocol. However, there are defenders who are endowed with this function.

If the above recommendations do not help to get rid of the error when copying files, then you need to check everything on your computer and smartphone installed applications and find out which one can access the files while they are being copied.

Solution 1: Turn on the device

Solution: Look at the On indicator on the device. If the indicator is off, the device is off. Make sure the power cable is securely connected to the device and the power outlet. Press the On button to turn on the device.

Solution 2: Check that the original was loaded correctly

If this does not help, use the next solution.

Solution 3 – Wait for the device to complete the current operation

Solution: Check the On light. If it is blinking, the machine is busy. Cause: The machine was busy copying or printing. If this does not help, use the next solution.

Solution 4: The product does not support the paper type or envelope

Cause: The machine did not recognize the paper type. If this does not help, use the next solution.

Solution 5: Check for jammed paper

Nothing happens when I try to copy

Use the following solutions to resolve the issue. Solutions are given in descending order of probability. If the first solution does not resolve the issue, try the remaining solutions until the issue is resolved.

Solution 1: Make sure the product is turned on Solution 2: Make sure the computer is turned on

Solution 3: Check the connection between the computer and the device

Solution 7 – Wait while the device completes other tasks

Solution 8: Make sure the loaded paper is recognized by the machine Solution 9: Check for jammed paper

Solution 1: Make sure the device is turned on

Solution: Look for the On button on the device. If it is not lit, the device is turned off. Make sure the power cable is securely connected to the device and the power outlet. Press the On button to turn on the device.

Reason: The device was turned off.

If this does not help, use the next solution.

Solution 2: Make sure the computer is turned on Solution: Turn on the computer. Reason: The computer was not turned on. If this does not help, use the next solution.

Solution 3: Check the connection between the computer and the device Solution: Check the connection between the computer and the device. Cause: There is no connection between the computer and the device. If this does not help, use the next solution.

Solution 4 – Make sure your computer has software HP Photosmart

Solution: Insert the device installation CD and install the software.

Cause: The HP Photosmart software was not installed on the computer.

If this does not help, use the next solution.

Solution 5: Make sure the HP Photosmart Software is running on your computer

Solution: Launch the software and try scanning again.

To determine if the software is running, right-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. Select a device from the list, then select Show Status.

Cause: The HP Photosmart Software was not running on the computer. If this does not help, use the next solution.

Solution 6: Check that the original loaded correctly

Solution: Place the original on the glass or in the document feeder tray.

If you are loading the original on the glass, place it printed side down in the right front corner as shown in the illustration below. To copy a photo, place it so that the long side of the photo is along the front edge of the glass.

When loading an original in the document feeder tray, place the paper in the tray with the side to be printed facing up as shown below. Place the page in the tray so that the top edge of the document is loaded first.

Do not load photos into the document feeder tray to copy. When copying a photo, place it on the exposure glass.

Cause: The original was placed incorrectly on the glass or in the document feeder tray.

If this does not help, use the next solution.

Solution 7: Wait while the device completes other tasks Solution: Check the On light. If it is blinking, the device is busy.

If the device is performing another operation, such as printing or scanning, copying will be suspended until the device completes the current operation.

Cause: The device was busy performing another task. If this does not help, use the next solution.

Solution 8: Make sure the loaded paper is recognized by the machine

Solution: Do not use the machine to copy onto envelopes or other types of paper that are not supported by the machine.

Cause: The machine did not recognize the type of paper loaded. If this does not help, use the next solution.

Solution 9: Check for jammed paper

Solution: Clear the paper jam and remove any torn paper remaining in the machine.

Remove all staples and clips from the original document. Cause: Paper is jammed in the machine.

Incomplete display or clipping of parts of the original

Solution: Place the original on the glass or in the document feeder tray.

Do not load photos into the document feeder tray to copy. When copying a photo, place it on the exposure glass.

Cause: The original was placed incorrectly on the glass or in the document feeder tray.

Fit to Page feature is not working properly

On the HP Photosmart Premium Fax C309b series, Fit to Page is not available from the control panel.

Solution 1: Scan, enlarge, and print a copy

Solution: Fit to Page only enlarges the original to the maximum percentage available for your model. For example, on your model, the maximum value might be 200%. Enlarging a passport photo by 200% may not be enough to fill the entire page.

If you want to make a large copy from a small original, scan it on your computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.

Cause: An attempt was made to increase the size of an original that was too small. If this does not help, use the next solution.

Solution 2: Make sure the original is placed correctly on the glass

Solution: Load your original on the glass in the right front corner with the side to be printed facing down as shown below.

The Fit to Page feature does not allow you to use the document feeder tray. To use the Fit to Page feature, you must place the original in the front right corner of the glass, printed side down.

Cause: The original was placed incorrectly on the glass or in the document feeder tray.

If this does not help, use the next solution.

Solution 3: Wipe the glass and the back of the document cover

Solution: Turn off the device, unplug the power cable from the mains. Then, wipe the glass and backing of the document cover with a soft cloth.

Cause: Small particles may have accumulated on the glass or backing of the document cover. The device recognizes everything on the glass as part of the image.

Blank printout

Solution: Place the original on the glass or in the document feeder tray.

Do not load photos into the document feeder tray to copy. When copying a photo, place it on the exposure glass.

Cause: The original was placed incorrectly on the glass or in the document feeder tray.