Media markt iPhone exchange with surcharge. I tried Trade-in from Apple in Russia

Apple has always surprised and delighted fans of its technology. Service of the legendary brand is also on top! The iPort chain of stores offers iPhone, iPad and Apple Watch owners an excellent opportunity to replace a defective device with a completely new one.

Dropping your favorite iPhone on the pavement is as unpleasant as scratching the glass on your Apple Watch dial. At such moments, the first thing that comes to mind is to give the device to a third-party service. Such repairs, as a rule, cost up to a third of the cost of the product. And in the end, you get the same phone or tablet with the assurance that it is in good working order and with a guarantee of only 14 days.

iPhone, iPad and Apple Watch Replacement

An excellent alternative to repair is the commercial replacement of iPhone, iPad and Apple Watch in the iPort chain of stores. If you drop your iPhone or break it iPad screen, then you can exchange it for a new device with a surcharge. Replacing the iPhone, like other Apple technology, is beneficial for the following reasons:

you get a completely new device;
you get a one-year warranty from the manufacturer;
you can be sure that the product does not contain hidden defects;
the overpayment is slightly higher than for the repair of the product.

Terms of commercial device replacement

To change a broken iPhone to new phone(the same terms apply to iPad and Apple Watch), please note that the device must be free of third-party parts and the consequences of unqualified repairs (soldering, missing screws, damaged elements), and catastrophic damage to the device (for example, a motherboard bent or broken in half ). The Find My iPhone/iPad feature should also be disabled. Replacement is carried out with 100% prepayment.

It is important to remember that commercial replacement of iPhone, iPad and Apple Watch is possible only with a similar device model of the same color and memory capacity.

iPhone exchange is a profitable offer for users of Apple technology. If your gadget cannot be repaired, you can get a new one, of the same model with a guarantee, by paying a certain amount, which will be known after the diagnosis. The price of this service depends on the condition of your smartphone.

How is an iPhone exchanged in Moscow?

Apple has provided for the possibility of exchanging an iPhone for a new similar one with a surcharge. Has your iPhone been impacted or flooded with water and the situation is hopeless? You can exchange a smartphone of any model for a new one and get a 1-year warranty.

To implement this event, contact our manager at the number indicated on the site, or leave a request. You can bring the device to the service yourself, or order a courier who will deliver the iPhone for the payment indicated on the site.

The branches of our center are located near the metro, so you do not have to look for them for a long time. After a free diagnostic, which will be carried out by our masters, the manager will call you and discuss all the nuances of exchanging an iPhone for a new one with an additional payment.

Once approved, we submit a request to Apple to replace and recycle the smartphone. After a few days, you will be able to pick up a new iPhone of the same model with identical memory and color.

Conditions for exchanging an iPhone with a surcharge

Only iPhones according to EUROTEST and ROSTEST standards are accepted with a 1 or 2 year warranty, with any damage. We do not consider refurbished devices that are assembled from parts of different smartphones.

The following factors affect the iPhone exchange price:

appearance: the fewer defects on the device, the cheaper the service will be;
moisture penetration: the transaction will be beneficial for the user;
whether the equipment was serviced in another service center: it is important that the workshop does not leave any damage to the internal parts.

Do not attach non-working accessories without external defects to the phone. Before handing over the gadget, untie your account iCloud.

About company website

Our experienced craftsmen have repaired more than 140,000 gadgets over the 8 years of the service center. Engineers of the site workshop in Moscow are entrusted with the restoration of the functioning of the insured equipment of leading insurance companies. We fix Apple devices of any complexity. Qualification of specialists is constantly improving.

We use only original components from the manufacturer, advanced professional equipment from Weller, Ersa, Olfa, Fluke, so we are ready to be responsible for the quality of work performed and installed parts. the site issues a warranty card of 90 days for services, and from six months for spare parts. This document entitles you to free repair and out-of-order delivery. As our practice shows, out of 100 devices, the performance of which we have restored, only one is returned for warranty service.

Our prices are optimally correlated with quality. You do not have to wait long for the repair to be completed, since the elimination of light breakdowns takes about 30 minutes, more complex ones are made as soon as possible and agreed in advance.

If there is no time to visit the master, order the courier service, who will pick up the gadget at a convenient place for you, issue a numbered receipt, which will indicate your data, model and serial number smartphone, will take it to the master, and after the repair will bring it back along with an act of work performed and a receipt for payment.

There is a possibility of departure of the engineer for repair to your house. For more information, call our operator.

It's our trade-in and recycling program that's good for you and the planet. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. If it's not eligible for credit, you can recycle it for free.

How does it work?

Whether you're making a purchase or not, we've made it easy to trade in an eligible device either in a store or online. Just answer a few questions regarding the brand, model, and condition of your device. We'll provide an estimated trade-in value or a simple way to recycle it.

If you accept the trade-in estimate in the store, we'll give you instant credit towards a purchase or a gift card you can use anytime.

If you accept the trade-in estimate online when you purchase a new Mac, iPhone, iPad, or Apple Watch, we’ll arrange for you to send us your old device. Once we receive it, we'll inspect it and verify its condition. If everything checks out, we’ll credit your original purchase method and send you any remaining balance on an Apple Store Gift Card via email.

If you choose to trade in your old device online for a gift card, we'll also arrange for you to send it to us. When everything checks out, we'll send you an Apple Store Gift Card via email.

Regardless of how you choose to trade in, if the condition of your device doesn’t match what you described, a new estimated trade-in value will be provided. You'll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at no charge.

Should I choose credit toward a purchase or an Apple Store Gift Card?

It depends on where and when you make a purchase.

If you're ready to buy a new product at an Apple Store, you can bring your old device with you. If it's eligible for trade-in, we'll apply an instant credit at the time of purchase. The only exception is that Mac trade-ins are only available online.

If you're ready to buy a new Apple product online ( or the Apple Store app), you can trade in an old device and get credit toward your purchase.

If you’re not ready to make a purchase, you can trade in your old device online for an Apple Store Gift Card via email that you can apply to any future Apple purchase.

And no matter how you use Apple Trade In, if your device has no trade-in value, you can always recycle it responsibly for free.

How long does the online trade-in process take?

Generally it takes 2–3 weeks. But the sooner you send us your device, the sooner we can verify its condition and process your credit or gift card.

Recycling a device is much faster. As soon as we email you a prepaid shipping label, just send your device to our recycling partner.

If I buy a new device online with a trade-in, what kind of credit will I get?

It depends on what you buy and how you pay for it.

If you buy an iPhone, iPad, Mac, or Apple Watch and pay in full, we’ll apply a credit to your original payment method up to the total purchase price. For any remaining amount, you'll receive an Apple Store Gift Card via email.

If you buy an iPhone using Apple iPhone Payments and include a trade-in, your estimated trade-in credit will be applied directly to the purchase price of your new iPhone. Once we receive your trade-in device and confirm that the condition matches what you described, there’s nothing more you need to do. If it doesn't match, your original payment method will be charged the difference in value. In that case, we'll work with you to confirm that you still want to move forward with the trade-in.

Can I see what my device is worth online, then bring it with me when I buy a new device in the store?

Yes, the Apple Trade In program is available on as well as in all our retail stores. The only exception is that Mac trade-ins are only available online.

However, keep in mind that the trade-in credit you get in the store may be different from the estimated trade-in value you received online.

How much will I get for my trade-in?

It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.

Keep in mind that we need to receive your device within 14 days of initiating the trade-in, and the condition needs to match what you told us.

If the condition of the device is different from what you described, we'll provide a revised value. You can either accept or reject it. If you accept it, we'll continue with the trade-in and either charge or credit the difference in value to the card you provided. If you reject it, we'll cancel the trade-in, return your old device, and charge the original trade-in value to your card. No matter what, we'll send you email updates about the progress of your trade-in, so you'll know what's happening at every step.

Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.

What devices are eligible to trade in with Apple Trade In?

You can trade in Apple and third-party devices. Many Apple and third-party devices are eligible for a trade-in credit or an Apple Store Gift Card. And all Apple devices are eligible for recycling. Either way, give us your used devices and we will handle them responsibly.

Can I cancel a trade-in?

If you haven't yet shipped your device, you can cancel your trade-in by simply keeping your device.

If you've already shipped your device, the trade-in can't be canceled. If you receive a revised trade-in value after the inspection of your device, you can then choose to reject it.

Do I have to include accessories like chargers and cables?

In some cases, your final trade-in value can vary depending on if you send in your power adapter or not. You don't have to, but you can always send in your chargers and cables, and we will recycle them for you.

How do I pack my device for trade-in, and how quickly should I send it to you?

Follow the instructions included in your trade-in kit. It explains how to prepare, pack, and ship your device.

Keep in mind that the estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time frame to ensure that you get this value. Recycled devices should be sent back as soon as possible, at a time that's convenient for you.

Everything is quite simple. We tell you how.

As it turns out, even in Russia, a broken iPhone can be quite simple replace with a new one- not only in Moscow, but also in St. Petersburg and other cities. Moreover, in the official Apple service center, it will cost not much more than the cost of repairs in an unofficial repair shop.

Pay attention! Replacing old Apple devices with new ones is the official practice of the manufacturing company, and not someone's invention.

After an unpleasant situation that my good St. Petersburg friend faced, I choose the official service - at least when it comes to major repairs. I'll explain why.

Unfortunately, the original photos of the devices have not been preserved. Nobody expected this turn of events.

What actually happened?

He called me quite early in the morning with the promise that “she” is wrong again, and this issue needs to be urgently discussed. Almost immediately I left Moscow to visit him in St. Petersburg to help morally.

In general, he quarreled with his wife. According to him, she did not wash his “running” shorts in a timely manner, so he went for a run to the nearest park in sweatpants with “bad” pockets. One fine moment from one of them Dropped a brand new iPhone 6s.

Despite some kind of protective case and tempered glass on the screen, the smartphone "did not survive" - a broken display, a crumpled body and a cracked camera.

Who is right, who is wrong - we will not judge. We will also omit reflections on sports cases on the hand. We have already managed to discuss all these points over a couple of glasses of dark. It turned out to be an excellent occasion to meet with an old friend, but this is not the most important thing in the case of this article.

What did you decide to do?

The main advice is not to rush. I understand perfectly well that today it is difficult to live even one day without a phone, but it is not clear where exactly it is not necessary to give it for repair.

But he didn't. The next morning, he dragged the iPhone to the nearest unofficial service, which promised to solve all his problems not very expensively and in the shortest possible time.

The guys have already successfully changed batteries for old iPhones, which were inherited by relatives, as well as the screen on one broken iPad. Therefore, the decision to trust them "on the advice" was far from the most stupid.

I doubt it is too expensive, but for the renovation counted almost 23 thousand rubles- 15 for the screen, 3 for the body and 5 for the camera. It's a pity, in this case we are talking about high-quality, but non-original details.

Something went wrong?

After a couple of months iPhone Can't unlock with fingerprint, and the Touch ID section in the menu turned out to be inactive. A couple of attempts to reflash the device did not lead to anything.

They took the iPhone to another unofficial service in order to find out what facts to operate before the one who made the repair.

It turned out that the latter incorrectly laid the Home button cable, so it pressed on it while pressing it and eventually broke it. Everything would be fine, but due to the safety of the mechanism, it cannot be adequately replaced. The device works fine, but without all the benefits of Touch ID.

The specialists simply refused any responsibility. Repair Warranty- one month. Then you solve all the problems yourself or for a fee.

What needed to be done?

I have never encountered a similar issue, but the guys "in the subject" suggested that in situations far from the cheapest repair, it is better change Apple devices for new in official service centers.

How much does it cost to replace a broken iPhone 6s? from 10 990 rubles. Of course, there are other variants of the iPhone as well as the iPad, and even the Apple Watch. The latter case is especially relevant for users who are engaged in active sports, and tablets - if they are used by the younger generation, which is not yet distinguished by accuracy.

All prices are comparable to a more or less serious repair of the device:

iPhone SE - 25 500 rubles.
iPhone 6 - 27 990 rub.
iPhone 6 Plus - 29 990 rubles.
iPhone 6s - 29 990 rubles.
iPhone 6s Plus - 31 990 rubles.

iPad mini 2 - 21 500 rubles.
iPad mini 3/4 - 30 500 rubles
iPad Air - 26 990 rubles.
iPad Air 2 - 31 500 rubles.
iPad Pro 9.7'' - 37 500 rubles.
iPad Pro 12.9 '' - 56 500 rubles.

Apple Watch

Apple Watch Sport - 19 500 rubles.
Apple Watch - 27 500 rubles.

As a result, we would have brand new device with manufacturer's warranty, adding just a little more than 6 thousand rubles. There it is the right decision, which we did not know about.

It is a pity that there are no escape routes for further work with the "officials". Only devices without the consequences of unqualified repairs and any non-original components are accepted for replacement. Further we are not on the way.

By the way, if you are replacing a device, do not forget to turn off the Find My iPhone function - this is a prerequisite.

What did you take away from the situation?

Of course, if you need to replace the battery or make any simple repairs, you can also contact a regular workshop, which you can definitely trust.

But any complex manipulation, which will cost a penny, it is better to reformat for a commercial replacement at the Trade-In Center- You will receive a brand new device with a manufacturer's warranty. And we have seen this from our own experience.

Hello! At Apple There is a certain feature that some like and some don't. However, the most important thing is that it exists. If a marriage is found and you contact the service center for warranty service (and the company itself recognizes this marriage), your iPhone in most cases (but not always!) Is not repaired. What happens then? Everything is very simple - you are given another device to replace it.

And then the question arises ... and what is the “other”? On the one hand, it can be answered very easily - after all, if your iPhone 7 is broken, then the seventh iPhone will also be given to you for replacement at the service center. But it’s not about that, but about what exactly it will be: used, refurbished, or completely new?

In general, I was inspired to write this article by one comment in which a person was worried about this very issue. And it can be understood. After all, only the device itself is taken away in the service center (accessories are left to you) and if the marriage is factory, then they give out only a bare device in films. And it is not clear what kind of device this is - new from the factory or just repaired "foreign" packed in films right here. Let's go a little bit in order and immediately decide on the following things:

In Apple service centers, only such phones are issued to replace the defective one (without a box, without a kit), they do not return the money and do not make a full replacement with an additional payment / without.
If you need a refund or an exchange for the same iPhone (but only so that it is sealed!), Then it is highly advisable to contact the store exclusively for these issues. No matter what the sellers say.

We will not talk about the issues of interaction with the store today, but we will return to the topic of the article. So what are they, "exchange" phones? Apple itself in the rules describes them this way:

Replace an Apple product with a product that is at least functionally identical to an Apple product.

And this phrase completely provides the company with a quiet life. Because based on it, she can replace a defective iPhone with anything :) By the way, initially this phrase sounded like this:

Replace the Apple product with one that is at least functionally identical to the Apple product and is made from new and/or used parts that are equivalent to new in performance and reliability.

What looks much worse, agree? Here and some used parts can be mixed with new ones. Unpleasant. But that was before ... although if you think about it, nothing has changed, just the phrase has become shorter :)

The most important and important! The devices that are given out for replacement are brand new and assembled at the same Apple factory where smartphones for sale are assembled. To make sure that this is a completely new device (and not just changed the case, battery and other parts), it is enough and you will see that the warranty period has started anew.

Updated! Such a check will not always show that the warranty period has started anew. Therefore, it is very important to keep the replacement certificate that you will be given (must!) along with the new iPhone. After all, it is the presence of this receipt that will prove your right to service for another 1 year.

Another thing, as we have already read in the terms of the warranty, the question arises - what parts are they assembled from? And this is where opinions differ...

Service centers issue completely new iPhones for replacement

The most common point of view, which is actively supported by Apple itself (of course!) And I practically agree with it. Why practically? More on this below. In principle, the issuance of new phones is one of the most logical options. Even if it is a bit expensive for the company, but at the same time, the image is everything.

But 100% we can talk about this only for new models that have recently come out. In this case, defective devices do not yet have time to return to the factory for processing and turn into a new gadget. This means that what you received at the service center for a replacement at the very beginning of the production cycle of the device is definitely new.

iPhones are being replaced, assembled not only from new parts

There is a certain percentage of such devices. And in some cases, this percentage can reach large values. Why? Imagine that in 2017 you give your iPhone 6 under warranty (which allows you to rent it almost every year, and yes) and get a new one in return. The countdown of the service time for this device starts anew. Yes Yes! For an iPhone that is issued to replace a broken one, the warranty starts anew.

After a certain period - again marriage! Come to the service - they give you a new one. Well, etc. Now think about where in 2022 (just for example, the period may be less) year, Apple will find you a new iPhone 6? After all, it will already be withdrawn from sale, mass assembly will stop just for sale, which means that new parts, microcircuits, processors will not be purchased for it. Of course, some of the new parts will remain for a long time, and some are already used from those phones that were handed over to the SC and sent to the factory for processing earlier. The situation is a little invented, but in general, I think you understand me.

As you can see, it is impossible to know exactly and 100% which iPhones are being issued to replace defective ones at service centers. Most likely, all this is combined, which means that there is a possibility:

Getting a brand new phone.
Not completely new, where some internal part will be from another (previously broken) device.

Another thing is that it is impossible to find out the truth about this. And I don't see any difference between them. They are assembled at the same factory, fully tested, and for any person who has not visited this same factory, they will be absolutely the same.

P.S. What do you think - still new or not? Write in the comments! And of course, support your position with a "like"!