The profile is temporarily blocked by aliexpress open. How to get a refund if an aliexpress account is blocked

On this moment Aliexpress has such a rule that if your account has been blocked, then all open disputes are automatically closed in favor of the seller. Contacting the support chat or complaining does not bring results. At first glance, the situation seems hopeless. Yes, it can not be solved in standard ways. But, if you have enough patience and time, as well as a desire to restore justice, then you can get your money back if your account has been blocked. The following strategy for a successful refund after account suspension was shared by buyers.

I want to warn you right away that this method is not for penny orders, and you should use it if the product is an outright fake, the seller is a scammer, or the package did not arrive at all.

1. Prepare your evidence carefully.

In order to return the money for a closed dispute, you will need to collect as much evidence as possible. They will be looked at very carefully. Each photo should graphically show what the problem is. In addition, in the photo, sign what the problem is. Each claim must have its own evidence (for example, the color does not match - one photo, the size does not match - another photo indicating the reason, etc.)

2. File a complaint against the seller.

You can file a complaint against Aliexpress without logging into your account. When filing a complaint, describe the problem with your order politely and clearly, point by point. Up to 5 photos can be uploaded to the complaint.

3. Write letters about fraudulent actions of the seller.

From your e-mail, to which the account is registered, we write letters to the following addresses: [email protected] And [email protected] Where we duplicate our information from complaints. You can describe all the problems in more detail. The Aliexpress administration accurately considers complaints about fraudulent actions. Therefore, if you manage to prove fraud, then it will be good.

One of our readers said that she did this:

4. Contact Alibaba technical support

Since you cannot write to the Aliexpress support chat from a blocked account, you need to act through Alibaba. Since Aliexpress is part of the Alibaba Corporation. Your task is to ask Alibaba tech support to connect you with Aliexpress tech support so that they review your evidence again.

And if you have strong evidence, then Aliexpress mediators can review the dispute and make a decision in your favor. Since previously they did not watch your dispute at all.

Conclusions:

Of the four actions, of course, the last one is the most effective. The only thing is that it is better to use it only in extreme cases, if a lot of money is at stake for the order. And you, for some reason, cannot return your money using a chargeback in a bank.

In some cases, the data for accessing the AliExpress website is lost, and the user cannot log into his account. In case of violation of the rules for working with the service and security, any account is blocked by the decision of support service specialists. In any case, when it comes to how to restore an account on AliExpress, you need to prepare for the fact that this procedure may take some time. Let's analyze the main reasons for blocking an account and ways to restore your page.

Forgotten password recovery

When registering on the AliExpress website, the user must come up with a unique password, with which he will be able to enter the site every time to make purchases. The login to enter is a mailbox address, therefore it is automatically saved in the required field if the user's browser supports this option. The default login form looks like this:

A problem with forgotten password is not uncommon, so the recovery procedure takes place in a standard way, as on any other site. After several unsuccessful attempts to log into your account, select the "Forgot password" option. Then the system will redirect you to the password recovery page, where you will need to enter the e-mail specified during registration:

After entering the email address and the standard check of protection against robots, click on the "Request" button. The program will start checking the account and provide the user with a choice of two recovery methods: by e-mail confirmation or by contacting support.

by the most fast way password recovery is traditionally considered; on AliExpress, this procedure takes place in several stages. First, the system checks the identity with a verification code. It comes to the mail within a minute and consists of six numbers that you need to enter in a special field and click on the "Confirm" button.

If the code is entered correctly, you can proceed to the next step of the procedure and come up with a new password to enter your AliExpress account:

The password will then be reset and you will be able to log in again using your new login details. Sometimes, for security reasons, the site temporarily blocks access, in which case you will need to go through additional verification.

If you have not yet entered your phone number, you will be prompted to do so now. Enter your active number, which will instantly receive an SMS with a code to enter in a special field, and click "Confirm".

The data verification procedure does not end there, according to the rules of the site, you again receive a verification code by e-mail and enter it in the field. Code generation is almost instantaneous. After successfully completing all the steps, access to the account is restored, and a special message appears on the screen:

Common reasons for blocking

Often, users are not aware of the reasons for which their account is blocked. This can happen if there is no activation account if you have not yet verified your e-mail address. Cases of fraud, disputes with sellers, blackmail, threats, spam and other negative actions against other people instantly become the reason for blocking an account. You should not ask sellers to send goods directly not through the AliExpress system, such offers are intercepted and tracked. Creating a large number of accounts in order to increase reviews or sales also leads to blocking, as it is a violation of the rules.

If the user's shopping cart has accumulated a large number of orders that he did not have time to pay, his account may also be blocked.

In this and in many other cases, it is almost impossible to restore it, and the best way out is to create a new account on the site. Since all unpaid purchases are recorded in the My Orders section, they must be canceled in time if you change your mind about purchasing a certain product. Since each order is reserved with the seller, until the goods are paid on time, no one else can purchase them. In this case, it is better to cancel the purchase in advance.

We invite you to watch a video that describes the personal experience of a user whose account was blocked.

Unlock methods

If your account has already been blocked, after authorization you will see a warning that your account is temporarily unavailable for security reasons. In case of a serious violation of the rules, it is best to create a new account, as the procedure for restoring the old one can take too long. When registering again, enter a different address Email and phone number, especially if you broke a serious rule.

Have you violated any service rules, but still can't enter your page? Then you can try to recover your account in several ways. When a warning message appears during authorization, select the "Unblock account" option. A special form will appear on the screen, to which you will need to attach a scan of your passport to confirm your identity, enter the phone number and e-mail specified during registration. If you see a warning that your account has been disabled and cannot report it, you will need to create a new account instead of restoring your old AliExpress account. Sometimes, after the first application for unlocking, you need to contact the support service, the answer of which is received within a few days. You need to write to specialists during working hours from 7 am to 1 am, the site also has a special online chat where you can also turn for help. Most of the account options are not available when it is blocked, so it is better to wait for a specialist's response and do not take any action in the account yet.

In general, the recovery procedure does not take much time, but only if the user's account was blocked by mistake, and not as a result of fraudulent actions and violation of the rules on his part.

Why is my Aliexpress account blocked?

2. Security
The Aliexpress site administration may temporarily block your account for security purposes, and you will be required, for example, to clarify some of your data. When you block your account for security reasons, when you enter your login and password, you will receive a warning that your account is temporarily unavailable due to security reasons (You account is temporarily unavailable due to security reasons).
In order to unblock your account, you will need to follow the link "Appeal for account reactivation", which you will see on the same page about blocking.

All you need to do in this case is to fill in the required data. After verifying the information provided, your account will be successfully unlocked.

3. You have not activated your account
When registering on the site, until you verify your account, you will not be able to buy goods on Aliexpress. To activate your account, you need to go to your Mailbox(address) and open a letter from the Aliexpress website with a request to confirm the creation of an account, you will need to follow the link, thereby confirming that you are a real person.
Go to your mailbox (email), a new letter from the Aliexpress website should appear there, in which there will be a link highlighted in blue, which you need to follow to confirm your registered account.

4. The buyer abused his rights
If the administration of the Aliexpress online store considers that you have abused the protection of the rights of the buyer on the site.

The following cases are considered abuse of buyer protection:
- You have already received compensation from the seller and then opened a dispute.
- You received the package, but opened a dispute indicating the reason "Product not received".
- You opened a dispute for the reason "The product does not match the description", but in fact the product matches the description.
- Open disputes very often.
- Open a dispute in order to ask for a discount in the future.
- In a dispute, you indicate false information or provide false evidence (for example, photos or videos of fake goods).

5. Account blocking due to a large number of issued, but unpaid orders.
With a large number of orders placed but not paid for, sanctions may be imposed on the buyer, for example, a complete blocking of the account. In this case, I advise you to contact the Aliexpress support service with a request to restore access and carefully justify your desire.

What should I do if my Aliexpress account is blocked?

Account permanently banned
When you block your account on the Aliexpress website forever, when you enter the site, you will see the inscription: “Your account has been blocked. You are not allowed to file new complaints," which means that it will not be possible to unlock it. In this case, I recommend registering a new account (if there is one mail, then you will most likely have to register a new mailbox).

Account temporarily blocked
If your account in the online store is temporarily blocked "Your account is temporarily unavailable for security reasons", then you need to perform the required actions, for example, confirm the activation of your account or provide additional information. After checking the expected data, the site administration will unblock your account.

Does it make sense to restore an account on Aliexpress?
If you are new to the site and you don’t have any unreceived orders and you don’t value the history of transactions, then it makes no sense to restore your account.
Users who have been buying on the site for a long time have some privileges in the form of ratings, bonuses, and so on, so it always makes sense to restore an account.
If you have any questions about restoring access to your personal account, please contact

The last few days, RuNet has been discussing unexpected news. Like, AliExpress got quite insolent and started unilaterally block Russian accounts.

Those who are allegedly blocked are suspected of fraud - and they do not even give an explanation why this happened.

The information was launched by the infamous yellow articles site that you all know here. It starts with the letter "A", you either know the rest, or don't even look for it. I do not want to raise the guys TIC.

For some unknown reason, some of the mainstream media circulated the stuff, including News And Rossiyskaya Gazeta. It's time to figure out what it was.

Fact: Russian accounts are really blocked, but in 95% of cases for the case and on a much smaller scale than reported.

Why on AliExpress can I get a ban or account blocking?

There are several rules on AliExpress, for violation of which an account can be blocked. Among them rating cheat buying from each other, rating trading, posting goods that do not match the description, and similar obvious things.

In this situation, we are interested in the section on buyer protection policy - Buyer Protection Program, which applies to the vast majority of products from Ali.

Under this program, you can return the money for the purchased goods if you did not receive it within the prescribed period; if the wrong product arrived; and if the goods arrived in a damaged condition.

In such situations, the user must open the so-called " dispute”- resolving the issue with the seller. If the dispute does not end with a solution to the problem, the same buyer protection program intervenes in the matter. You get money back.

The system is largely automated: unresolved disputes are not checked by a human moderator. By default, the buyer is right.

That's why the buyer protection program is subject to a number of prohibitions for which you cannot:

There is little new in the program itself: the same way they work, for example, eBay With PayPal. Their conditions are similar: use the return to health, but if you abuse, do not be offended by the ban and blocking.

The refund program is generally convenient and fits well with the infamous realities of Aliexpress. But it is worth adding to them our legendary Russian ingenuity, and... well, you guessed what's going on.

Why is AliExpress blocking Russians? What did they do?

It quickly became clear: there are many such channels, but even more - sites and publics in in social networks who trade the same thing.

Gained popularity in Russia the practice of "abuse"(from English abuse - abuse) AliExpress buyer protection programs. This type of fraud has exploded due to impunity on the part of Russian law enforcement agencies.

A seller from China will not complain to the Russian police, and even that is unlikely to take on such a muddy business.

What is the essence of the abuse of the Aliexpress protection program? In short:

1. You order goods to a neighboring address, name and through a previously unlit card. QIWI and Corn are very popular.

2. When the item has already shipped out of stock, you are looking for inconsistencies, violations of AliExpress rules, or flaws in its description.

Or if the item has already arrived, you are looking for any discrepancies with the description. Among the popular ones are other logos, fake, different equipment, and so on.

4. The seller either agrees or refuses. Further, how lucky: if the moderators check the dispute and agree with you, the money will be returned in part or in full, and the goods will remain with you.

5. We repeat these points endlessly, changing appearances and passwords.

At first glance, the system looks a little like a fraudulent one: since the product does not match the description or violates the rules of the site, then, according to the rules of AliExpress, its buyer can return the money.

But scammers put this business on stream. They specifically look for and share with each other goods on AliExpress, which can be claimed after the order - and thus get the thing for free.

Now back to account blocking in AliExpress. None of the rules of the service prohibits ordering goods that nominally violate the rules of the site. But at the same time it is prohibited:

Actually, it is this point that the AliExpress antifraud system is guided by when it distributes bans. This can happen manually after complaints from the seller, or it can happen automatically - when, for example, you opened a dispute for 70 or more percent of your orders from the site.

Okay, let's say I got banned. How to unlock an account on AliExpress?

Allegations of Russian sites about the impossibility of removing the ban are exaggerated - so believes AliExpress PR manager in Russia Anton Panteleev.

If the account has come under suspicion, then the blocking can be challenged through the appeal system.

In most cases, access is returned, especially if the user clearly explains what the problems are. Little did it happen.

But if he cannot explain (or does not want to, as in the case of scammers), then the account remains blocked.

To unlock your account on AliExpress, contact the support service through the Eve bot in the AliExpress online messenger.

Switch to a “live” person in the chat and explain the situation to him in English, then answer a series of leading questions.

They will find out if you have opened disputes - and if so, they will require you to explain in detail the reasons and provide proof of your correctness.

If you have not abused (sorry, this is the last time I use this word) the buyer protection system, the account will be unblocked without any problems. Most scammers, however, prefer not to bother and go to make new accounts.

So sleep well, Aliexpress lovers. All OK

Blocking an Aliexpress user account is an atypical situation and happens infrequently. There must be a good reason for an account to be blocked. Even if the user does not use his account for a long time, he is still not blocked. Another thing is, if the user is seen in violation of the site policy or fraudulent activities, then the account can be blocked indefinitely and not even subject to recovery. Many users immediately panic and rush to create new pages, but in this case all accumulated points, coupons and rating will be lost. You should not immediately take drastic measures, but first, figure out what caused the blocking of the account. If such an action was the result of a seller’s complaint or a violation of the Aliexpress policy, then the site administration will analyze the situation and decide whether to restore the user or not. But there can be many reasons for blocking, as well as the consequences of such an action. We will tell you what to do if your account on Aliexpress has been blocked and for what reasons this may happen.

Blocking an account on Aliexpress must be preceded by some event that can be considered by the site service as a violation of the terms of cooperation. Buyers on Aliexpress are blocked less often than sellers, since they have fewer obligations to the site. But for both buyers and sellers, there are rules that must be followed. Many buyers are not even aware that sellers are just as protected from the secure transactions policy as buyers, so any aggressive, fraudulent or dishonest action on the part of the buyer can be considered as a reason for account suspension.

The most common reason for an account to be blocked is not following all the instructions for activating an account. During registration, mail and personal data are used. To activate your account, you must follow the link from the letter that will come to the mail, and thus confirm the registration. It is allowed to use the account without confirmation, but for a limited period. That is, you can place orders, open disputes, communicate with the seller, but when the activation period expires, the account will be blocked automatically. This case of blocking is the most common, because users simply forget to open the mail and click on the link in the letter, or the letter is immediately transferred to SPAM.

But there are other reasons why an account can be blocked. The most common cases why an Aliexpress account is blocked:

• The user opens disputes too often and at the time of blocking has at least 5 pending disputes. Such a situation can be regarded as a fraudulent act, as if you want to deceive the sellers. You can avoid blocking if you open no more than 3 disputes at the same time.
• Payment details are registered in the name of another person. To pay for orders with Aliexpress, it is better to use a card (account) registered in the name of the owner. If the user frequently changes payment methods, then the secure payment system may regard this as a fraudulent action and temporarily freeze the account.
• The buyer asked the seller not to indicate the actual value or contents of the package. Explosives and edged weapons are sold on the site under special conditions, which entails additional customs clearance costs. If the user asks the seller to cheat the law, then his account may be frozen until further action is clarified.
• The use of profanity, insults and threats against the seller or site employees may cause account blocking. In this case, the user may permanently lose access to the personal page.
• For cooperation with the seller, cheating reviews and ratings, the user may be blocked. A fairly popular way to make money on the Internet - writing false reviews can be the reason for losing access to your account without the possibility of recovery.
• A large number of unpaid orders added to the waiting list can be regarded as a fraudulent activity. Try to avoid unpaid orders, remove them from the list, and pay for the goods immediately so that the administration does not have any suspicions.

Also, the user may lose his account for blackmailing the seller with a negative review, for using other payment methods to use the main Alipay system, regularly canceling orders, etc. Many reasons for blocking are a security measure, so after checking the information, the account will be unlocked by the support service automatically. If the user is noticed in fraud, then the account will be blocked without the right to recovery.

What should I do if my Aliexpress account is blocked?

If the message Your account is temporarily unavailable due to security reasons appears during authorization (your account is temporarily unavailable due to security reasons), then after checking its status within 2-3 working days, it will be unlocked automatically. Perhaps you received a complaint from the seller, or some actions with payment seemed suspicious to the administration. As soon as the situation is analyzed, the user will be informed about further actions.

Another situation is if the user has no idea about the blocking and the account has not been unblocked for several days. IN this case, you need to write to the technical support service of the site. Select the Register & Accounts column, write a question in the chat field and contact the site manager. He will analyze the situation and explain why your account was blocked, as well as help in its recovery.

How to solve the problem with account blocking?

If during authorization, you are faced with the problem of blocking your account, make sure that you entered the correct data. If you enter the wrong password several times, the system may regard this as a hacking attempt and block your personal page to clarify the situation. This is a common personal data protection measure used by the system to prevent hacks. In this case, wait a few hours and try to log in again, during which time your account should be unlocked.

Another way to solve the problem with account blocking is to contact support. If you are unable to log in Personal Area and if you don't know why, write to the customer support center to find out why. After the situation has been analyzed, within a few days from the moment you contacted the technical support service, an email will be sent to the email address used during registration with further instructions on what to do to restore your account. If the account cannot be recovered, then you will also be informed about this by mail.

If your account has not been unblocked, and the support service has not helped to solve the problem, then you will have to create a new account. Sometimes, a system failure or encryption of your browser data is regarded by the Aliexpress protection service as an attempt to hack or phish. If the account could not be unlocked within a week, unfortunately, it can no longer be restored.

Account has been banned for good reason

Fair blocking can be regarded as a result of any actions on the part of the user that do not comply with the Aliexpress policy. If the user threatens, blackmails, insults the seller, they give a ban for this. For using a personal page to increase the seller's rating, they give a ban. For writing false reviews, indicating the personal information of the seller or exceeding the allowable limits on reviews - they give a ban. You can get a page block if you have a lot of disputes at the same time with different sellers, do not pay for added orders for a long time, and use other people's payment details. For this, your account will be blocked fairly. Restoring it will be difficult, almost impossible. It is better to create a new one and avoid conflict situations with sellers.

Account blocked by mistake

An erroneous blocking of an account is possible if the user has performed any actions that are regarded as fraudulent, but by accident. To do this, of course, you must be very inattentive and, for example, enter the wrong password 7 times. The personal data protection system will regard this as a hacking attempt and the account will be blocked. Usually, accounts on Aliexpress are not blocked by mistake, and if this happens, then in the near future such pages will be automatically unblocked. If the account is blocked by mistake, you don’t even have to worry, most likely there was some kind of data failure. Please note that there is a ban on logging into Aliexpress from some regions, which is regulated by the ISP. In this case, use vpn services to login or mobile version site.

Temporary blocking

Temporary blocking is a freezing of an account for a short period of time, which is provided for checking user data. If during authorization, the message “You account is temporarily unavailable due to security reasins” was displayed, and the link below is: “Appeal for account reactivation”, this means that your account is in a state of temporary blocking for some reason and in order to restore it, you must go through the reactivation procedure, after which the blocking will be immediately removed. If the link below is missing, please contact support.

permanent blocking

Permanent blocking - account deactivation for an indefinite period. Permanent blocking is given only to those users who have violated Aliexpress rules or are suspected of fraud. In this case, a notification may appear in the authorization window: “You account has been disabled. You are not allowed to submit new complaints." In this case, unfortunately, the account cannot be restored. It is much easier to create a new account, since there are no functions for restoring the old one. A permanent block is given forever, so you may not even try to restore your page.

How to activate an account on Aliexpress?

When registering, a new user must enter an active email address and fill in all the lines with personal data. To activate an account on Aliexpress, you need to specify your full name, email address, phone number, address (country, region, city, street) and payment details. Then, a letter from the support service with an activation link should be sent to the specified e-mail address. Click on it and the link will redirect to the Aliexpress start page and your account will be activated.

After activating your account, you can enjoy all the benefits of Aliexpress, place orders and leave reviews, as well as buy goods from China at affordable prices.

Video: Aliexpress account blocked

Aliexpress ensures the security of user data and guarantees the protection of personal information, therefore, when there is a risk of account hacking or violation of site rules by the user, the account may be blocked. It can be unlocked if it is temporarily frozen or under review. Permanently blocked accounts cannot be restored. If you have any questions about account blocking. We recommend watching the video account on Aliexpress blocked: