Smart switch does not see the phone. Why can't Samsung Kies see my phone? Samsung Kies does not see the phone

Quite often, when using the Samsung Kies program, users are unable to connect to the program. She simply does not see the mobile device. There can be many reasons for this problem to occur. Let's consider what could be the matter.

In the Samsung Kies program, there is a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.

You need to press "Fix connection error" and wait a while for the wizard to complete its work. But as practice shows, this method rarely works.

Faulty USB connector and cable

Your computer or laptop has several USB connectors. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself sees it.

To do this, unplug the cord from the device and plug it in again. A window with the connection status should appear in the lower right corner. If this is not the case, then reconnect the phone through a different connector.

Still, the problem may be a cable malfunction. If you have a spare, try connecting through it.

Virus check

It is not uncommon for situations where access to various devices is blocked by malware.
Spend full check your antivirus program.

For reliability, check the computer with one of the special utilities: AdwCleaner, AVZ, Malware. They can scan your computer without stopping the main antivirus.

Drivers

The connection problem can be caused by old drivers or lack of them.

To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, right-click on the device and select "Update Driver Software".

If there is no driver, download it from the official site and install it.

Wrong choice of program version

On the website of the manufacturer of the Samsung Kies program, three versions are provided for download. Look closely at the ones for Windows. The parentheses indicate which version should be selected for a particular model.

If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.

As a rule, after all the actions taken, the problem disappears and the phone successfully connects to the program.

April 19, 2014 | comments: 3

When connecting a phone / PDA to a PC via a usb cable, the device is not detected, but only charged:

Set the checkbox "Settings\Connection to PC\Ask". If installed, remove and reinstall.
Try replacing the cable.
Plug into another USB port (preferably at the back of the system unit, since these ports are soldered directly on the motherboard).
Try another PC.
Try another flash card.
Disable/delete the task killer (if one is installed), or add "Synchronization with PC" to the exclusion list.
Try not to use adapters / extension cords
Install driver Android_USB_Driver__winXP_win7_.rar
Drivers will also be installed when installing programs from various manufacturers to synchronize devices with a PC. IMPORTANT: when installing drivers, be sure to disable anti-virus software on your PC.
Make wipe through PDA settings (factory reset) or through recovery (go to ClockworkMod recovery and perform wipe data / factory reset). This will remove all installed apps and restore default settings.
Restart PDA and/or PC.
Remove installed drivers and related software on the PC (for example, MyPhoneExplorer), restart the PC, install the drivers again, restart the PC again.
Turn off the PDA, remove the battery, SIM card and memory card for 15-30 minutes.
Clean the connectors in the device USB connection problems (Post # 19849241) and FAQ for Samsung Galaxy Ace GT-S5830i USB connection problems (Post # 20080680).
Update Windows Media Player USB connection problems (Post # 20228084)
For Samsung owners: update KIES and click "update drivers" in it USB connection problems (Post # 20192608)
Reflash.
A trip to the service center.

(!!!) Do not forget that problems with connecting the device to a PC via USB can be caused by:

features of the custom firmware installed on a particular device;

third-party software installed on the device and/or PC, conflict between them, etc.;

the problem may lie in the hardware (technical malfunction of the memory card, USB port, wire, etc.).

In the presence of the above circumstances, the universal methods indicated elsewhere may not help you.

Correctly uninstalling device drivers from a computer

Device drivers are usually hidden in the device manager as soon as the device shuts down or commands to hide (even though they are still installed on the system). Very often, drivers of the same name conflict due to version mismatches, etc.

The technique for clearing the list of unused devices: (Already tested by many and gives good results when nothing else helps to "see" a working "device".
0. Disconnect all external USB devices from the computer.
1. Create an environment variable named DEVMGR_SHOW_NONPRESENT_DEVICES with a value of 1.
For this: 1.1. Right-click the My Computer icon and select Properties.
1.2. In the dialog box that opens, go to the Advanced tab and click on the Environment Variables button.
1.3. In the Environment Variables panel at the top of the dialog box, click the New button.
1.4. In the Variable name field, type (better copy from here) DEVMGR_SHOW_NONPRESENT_DEVICES, and in the Variable value field, enter 1.
1.5. Press the OK button twice in succession.)

The created environment variable will allow the device manager to show all device drivers installed on the system (both hidden and all those that have ever connected to the computer).

2. Call the device manager/manager:
3. Right-click the My Computer icon, select Properties, and go to the Hardware tab.
4. Click the Device Manager button, open the View menu and select Show Hidden Devices.

5. Start "cleaning" the system from "junk":
5.1 Section "Disk devices" Each time you connect a new flash drive, a new driver is installed. Every time you plug the same flash drive into a different USB port, a new driver is installed. The drivers of all currently disabled removable media in this section can be safely deleted - they will be reinstalled themselves when flash drives and other USB media are connected. Among these hidden and unused drivers will be the "Your device" driver (perhaps "unsuccessful" and more than one). It should be called "Your device" USB Device, but it is not always defined correctly and therefore the name may be different ... Feel free to delete everything that refers to "Your device" in this section. The first time you connect "your device", a new driver from the current one will install itself or ask you to install it.

5.2 Section "Other devices" Here you can delete all HIDDEN (gray) devices - these are all your unsuccessful attempts to put "something". You definitely don't need them...

5.3 Section "Storage volumes" Here you can delete HIDDEN (gray) "storage volumes" - these are the "letters" of your flash drives - you do not need them, because. re-assigned when the USB flash drive is connected.

5.4 Section "Universal Serial Bus Controllers": Here you can remove all HIDDEN (gray) devices: "Your Device" Device USB Driver, USB Mass Storage Device, Unknown Device and others.
5.5 Restart your computer.

6. After all these deletions, try reconnecting "your device". It should show up as a new device and Windows will install drivers for it or you can install them yourself (on some devices you need to install drivers without connecting via USB, i.e. connect after installing the driver).
6.1 Restart your computer.
This procedure usually fixes any problems in "your device" conflicting drivers.

What if samsung kies cant see phone(considering what you have, for example)? First of all, it should be noted that this application is free software, which helps the mobile device communicate with the personal computer. Many owners of Samsung phones use it when connecting the device to a PC. However, it is not uncommon for Samsung Kies not to see a mobile device. How to proceed in this case?

Tips for users whose Samsung Kies did not see the phone

First of all, you should make sure that the problem really arose with the Samsung Kies application, and not with the computer itself. If the PC does not see it as a connected device, the problem may lie precisely in the computer - for example, it may occur with drivers or a USB port. It also does not hurt to scan the entire system for viruses.

If the connected device is identified, but samsung kies does not see the phone anyway, you can try to close and open the program, disconnect the cable and reconnect it. Alternatively, connect to another USB port, preferably on the back of the PC, and not on the front. The program should not be launched until the operating system itself "sees" the phone.

The next step is to check the connection settings in the menu mobile device. The scheme is as follows: "Settings" → "Connection" → "USB" → "USB debugging". Additionally, you can restart your phone. However, this may not help either. In this case, the owner of the mobile device is advised to try reinstalling the drivers on the device as well. By clicking the upper left line in the program, you must select "Restore driver" or "Install driver". Drivers can also be updated in this way: "Control Panel" → "Device Manager" → phone selection → "Update Drivers".

If this procedure does not help, the user should try to reinstall the program itself. Perhaps the old version was originally installed, or the latest, but incorrectly. You should go to "Add or Remove Programs" ("Programs and Features" in Windows 7) and uninstall the previous version of Samsung Kies. Then you should clean the registry - for example, using the CC Cleaner program, but this is not necessary.
After uninstalling the program, you need to restart your computer and install its latest version by downloading it from the official Samsung Kies website. Before installation, it is recommended to disable anti-virus software. When installing the program, select "Run as administrator" from the context menu.

Other cases when Samsung Kies may not see the phone

Sometimes the reason may be that a file with an extension that is too long (for example, too heavy or large) is saved on the memory card or in the built-in memory of the mobile device. You can try to remove the memory card. If such a file is still on the phone, you can temporarily move them to a separate folder on your PC. It is better not to delete those files whose purpose is unknown, but at the end of the work, simply copy them back.

If the cause is still not found, it is better to try to contact a specialist.

The phone does not connect to the computer via USB cable: possible causes

1. To connect a mobile to a PC, you need a telephone, a USB cable and, of course, a personal computer. If you have all this in stock, then, first of all, you need to check all the components for operability and integrity.

Sometimes it happens that the cable is damaged, that is, one of the wire cores is broken. In this case, you need to replace the cable, otherwise you will not connect.

2. If the phone is not handled carelessly, the connector may be damaged and there will be no contact with the wire. In this case, you can try to wipe the cable contacts with cotton wool moistened with alcohol. This will ensure that dust and oxide film are removed from the contacts. If these manipulations did not help, and there is still no contact with the cable, you will have to replace the connector.

3. It is also important that the devices have USB sockets in working order. Sometimes the reason why the phone does not connect to the computer may be the non-working state of the USB ports. system block, that is, they are disabled in the motherboard software interface.

You can connect a USB port by entering the BIOS and performing some simple manipulations for the user. If all of the listed components are in perfect order, then we are looking for a reason in another.

4. In many cases, to connect a gadget to a computer, there is no need to install any additional software manually. There are specific utilities that, when a new connected device is detected, allow you to reset the necessary software on the network.

In practice, the connection process is as follows: first your computer and mobile phone off. You connect the PC and the gadget using a USB cable, while turning on both the mobile and personal computer.

The Windows program, after it is fully loaded, detects a new device connected via USB, while determining its model and drivers for full operation.

Windows then downloads this software to your PC and installs it. Basically, this is enough to connect the phone and the computer.

If your personal computer has recognized the phone, then your gadget is very quickly identified, all your folders that are on its memory card, and much more.

5. Very often it is necessary to restart the computer after the automatic installation of mobile drivers for them to work in full. Users are faced with the problem that in automatic mode, the installation of drivers was not entirely correct or did not work at all.

If in automatic mode the Windows program does not see your gadget and cannot detect it and, of course, there is no way to download the program from the Internet, you must install the drivers for the mobile phone manually.

In modern phone models, complete with various devices, suppliers put a special disk on which there is software and which is designed specifically for your gadget model.

You just need to run this disk, and install the software for your phone on Windows PC. After that, you need to restart your PC. After the reboot has passed, the phone should be determined.

If the manufacturers did not include such a disk with the phone, then you yourself will have to download it from the Internet. Download from the official website of the manufacturer of your phone model.

Phone developers, on their official websites, post this kind of software for download. You just need to find the drivers on the official website and download them. Only when downloading, pay attention that the software is specifically for your gadget model.

It will not be difficult for you and will not take much time. With the correct download and installation of drivers, after restarting the PC, your mobile should be determined.

6. For autonomous full-fledged operation of a mobile phone and a computer, you need to download an Active Sync synchronizer from the Internet. If you have Windows 7 installed on your PC, then you need the Windows Mobile Device Center program, and if you use Windows XP, then ActiveSync will do, but versions must be at least 4.5.

This is exactly the asset with which you can connect your gadget to your computer. We recommend downloading these programs from the official Microsoft website.

When connecting your phone to a PC, select the connection mode in the phone interface and you are all set. Everything is very simple and fast. If you did it right, then your Windows mobile phone will definitely determine.

The phone does not connect to the computer via wi-fi

The phone can be connected to a PC using wi-fi. If such a connection does not occur, then the following steps should be performed.

First, set up your computer. Then set your mobile settings. Connection via wi-fi gadget and PC provides the ability to exchange information without a wired connection.

To configure the computer, you need to go to the control panel and select the "Network" item, and in it the "Internet" sub-item.

At this point, left-click on the change adapter settings. Then select "Add" and "Create a computer network", and in the window that opens "Computer".

Then change the properties of the wireless connection in the "Internet Protocol version 4" tab. This item is in the same folder. Enter your PC data as parameters.

In the phone settings, select "Connections" and then wi-fi, then the name of the network that you gave your computer.

After that, the connection settings will appear, where you enter the same data as on the computer, and just save them. Click on connect. Connection established.

In the Samsung Kies program, there is a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.

You need to press "Fix connection error" and wait a while for the wizard to complete its work. But as practice shows, this method rarely works.

Faulty USB connector and cable

Your computer or laptop has several USB connectors. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself sees it.

Still, the problem may be a cable malfunction. If you have a spare, try connecting through it.

Virus check

It is not uncommon for situations where access to various devices is blocked by malware.
Run a full scan with your antivirus program.

For reliability, check the computer with one of the special utilities:,. They can scan your computer without stopping the main antivirus.

Drivers

The connection problem can be caused by old drivers or lack of them.

To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, right-click on the device and select "Update Driver Software".

If there is no driver, download it from the official site and install it.

Wrong choice of program version

If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.

As a rule, after all the actions taken, the problem disappears and the phone successfully connects to the program.

Updating or flashing a phone is not the easiest task for an unprepared user. We will consider this issue from all sides, give advice and all the necessary information on how to use Samsung Kies on Android.

Why you need to flash your phone

Phone firmware implies the installation in the device of a full range of basic programs that are necessary for its operation. This set of programs provides interaction between the user and the device, offering him access to all its functions. Simply put, firmware is the installation of an operating system. Therefore, if you hear the expression “Reflash the device”, this is no different from the expression “Reinstall the operating system”.

Specific firmware versions are usually tied to specific phone models, however, there are exceptions. And also we can conditionally attribute any version of the firmware to two varieties:

Official firmware is the firmware provided by the device manufacturer. Its updating and development lies entirely on the shoulders of the official developers. New firmware versions often change the interface of the device, give access to new functions, or simply eliminate various errors and shortcomings of previous versions.

Unofficial firmware is firmware made by independent device developers and users. It is also called "custom". Sometimes, such firmware can give your device functions that are not provided by the developers. But it is always worth installing it at your own peril and risk, since in the case of unofficial firmware no one can give you guarantees that everything will work well. In addition, you almost always have to update such firmware yourself.

Accordingly, the following main reasons for flashing a phone can be distinguished:

Improve device stability and performance.

The desire to access applications that only function on new firmware.

Troubleshooting and critical errors that could have been made by developers on older versions.

The need to get rid of some of the features built into the phone's operating system, such as Google services.

In addition, sometimes phones do not support official updates to new version firmware, even if their hardware allows it. It is in such cases that unofficial versions, which are based on official ones, can come in handy. They help to recreate all the possibilities of the current android firmware even on older machines.

Installing unofficial firmware is completely legal, because android is an open source system.

Possible risks

If you want to flash your phone, you should also be aware of all the problems that you may encounter. Let's get to know them:

Hardware mismatch - if you install modern firmware on an old device, this can lead to errors, application crashes and other problems. You should be prepared for the fact that some modules of your phone will not be supported. new firmware Or they will work worse.

Bugs and bugs - despite the fact that the firmware update is designed to fix problems, mistakes can always be made. Sooner or later, of course, they will be noticed and everything will be done to eliminate them, but until then they can cause you a lot of inconvenience.

Cancellation of the warranty - if you reflash the phone yourself, this is the reason for the removal of the warranty from the device. Get ready for it.

Battery optimization - when using unofficial firmware, battery consumption on your device may increase. This is due to the fact that the internal content of each phone is different and developers cannot test the performance of their firmware on each of them.

The risk of breakage - today the firmware process is quite automated and simplified for the user, however, it is still quite a deep work with the device device and if you make mistakes or bad luck, you can finally break your phone. The probability of this is low, but if you undertake to flash the device yourself, you should be aware of it.

How to avoid problems with firmware:

Carefully read the installation instructions for the firmware version you want to install. Make sure it's compatible with your device.

Fully charge your phone. If you run out of battery while flashing, it's almost guaranteed to cause serious problems.

When installing firmware via usb cable, do not touch or bend it. It is advisable not to touch the phone to prevent disconnection during installation. And also make sure that the file transfer port on your phone works well.

If you are not sure of your actions, it is better to entrust the firmware to someone who has experience in such matters.

How to use Samsung Kies to update Android

In order to update the firmware of your device using the Samsung Kies program, you must follow these steps in sequence:

Make sure your phone is fully charged and your computer has a stable high speed internet connection.

Save all the important information for you from the memory of your device.

Install the Kies Samsung program on your personal computer (You can download it for free from the "Support" section of the samsung.com website).

Connect your device to your computer with a USB cable.

The program will determine the current firmware version of your device and indicate the possibility of updating.

You will be prompted to install a new firmware version. Click "Update" if you agree with this.

You will be shown a large list of recommendations that you should read before starting the upgrade. As soon as you are sure that you have completed them, check the appropriate box and click the "start updating" button.

At this point, the device will not be displayed in connected. Don't worry about it.

Next, a special application for installing the firmware called Firmware Upgrade will launch. It will download the firmware to your personal computer.

After that, your device will automatically switch to update mode. The android symbol in the form of a green robot will appear on the screen.
In no case do not turn off your device at this moment, this can lead to its breakdown.

When the update download is complete, your phone will restart and the program will notify you that the update was successfully installed. You can close it by pressing the "Confirm" button.

After installing the update, you can check the performance of your device, as well as restore the data that you saved in advance. The entire update installation process can take up to half an hour.

Unofficial Android Firmware

Above, we figured out how to update or install the firmware officially supported by your phone. But how to install the firmware that you want, and not from those that the program offers? To do this, you need to understand exactly how the program finds out if there is a firmware update for a device connected to a personal computer.

Each phone has a so-called product code (ProductCode), which in encrypted form stores data about the current phone model, as well as the country and mobile operator. Based on this code, as well as the current firmware version, the Samsung kies program offers (or does not offer) certain firmware versions for your device.

At the same time, entries about the code are stored in the registry of your computer and then taken from there in order to check for new firmware versions of your device. Therefore, all we need is to replace the entries in the registry with the ones we need to install custom firmware.

To get started you will need old version programs, up to version 1.5.3.10103.100. If you have a newer version installed, you should remove it, clear the registry entries and then download the old version, for example, here.

In order for the program not to update itself, you need to change the entries in the registry about its current version. Find out the number of the latest version of the program and replace with it the value that is located along the registry path "LocalVer" = "1.5.3.10103.100"

We launch the program and connect the phone to a personal computer.

We start the registry and look for the path HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB there.

We open the directories (1, 2, 3, etc.) and look for information about the firmware version in them. It is written as follows: GT-I9000HKDH3G, where the last three characters indicate the country and operator code. Examples of what you need to find: I9000OXAJF3 / I9000XXJF3, etc.

Change the keys in this directory to whatever you need. They can be listed where you download the firmware, or you can pick them up yourself using the country table.

Then you can run the program and update. The ProductCode of your device will be changed and the desired firmware will be installed.

Additional features of the Kies program

If you have any problems or you urgently need to disconnect your phone from your personal computer, you can use the "Emergency Firmware Recovery" function, which is available in the same program.

To do this, follow these steps:

Close kies samsung and then restart it.

Take the battery out of your device and put it back in.

If the message "Emergency firmware recovery" appears, then you can proceed to step 5.

If such a message does not appear, click on the "Tools" button and select the "Firmware Emergency Recovery" item.

Select from the list the device for which you need to perform an emergency firmware recovery.

From the proposed list, select your device for which you need to perform a disaster recovery.

After that, the program plugin will be updated and the update will be downloaded directly to your device.

Pay close attention to the messages that will appear on the screen of the program. Follow all instructions.

When the update is completed, a message will appear on the screen indicating the current firmware version.

Video: Android update

If you need to restore your phone's warranty after installing an unofficial firmware, you can always install the official one through Samsung Kies and the warranty will be restored.

Data synchronization

You may want to save data from your phone before flashing your phone. With Samsung Kies, you can easily do this by transferring your music, contacts and all the necessary files to your new device. For this you need:

Select the type of files you want to transfer.

Click the "add file" button according to the selected file type. For example, for music, this would be the "add music file" button.

When the firmware update is completed, it will be enough to click "Transfer to device" and all the files you have selected will be returned to your phone.

What to do if the program does not see the connected phone

It happens that you have installed a program and connected your phone to a personal computer, but it is not recognized by it. In this case, follow these simple steps:

Check the USB ports and phone jack. They must be stable.

Check your personal computer and phone for viruses.

Update hardware drivers.

Restart the program.

Unplug and plug back the cable from your phone.

Make sure that you are not using a “gray” phone, but an officially purchased one in your country.

If the problem has not been resolved and the program still does not detect the phone, despite the fact that it is recognized by the computer, then the problem is in the program itself. In this case, you need to completely reinstall it.

Uninstall the program from your personal computer using any service for installing and removing programs.

Clean the registry for the most complete removal. You can use programs like CCleaner.

Restart your computer and install the program again, after making sure that you are using the latest version downloaded from the official Samsung website.

"Run as administrator" of the installation file can also help solve the problem.

Firmware "gray" phone through Kies Samsung

Samsung Kies cannot recognize non-official hardware that is brought into the country without prior registration. In this case, the firmware will not be possible. Luckily, there is a simple solution to this problem:

On your device, dial *#06#. This way you will know your International Mobile Equipment Identity (IMEI).

Then, drive this identifier into the request * # 272 * IMEI # in place of the corresponding characters.

You will see a menu where you can change the country of your device to any other. For Russia, enter SER.

Reboot your device.

Now your phone will be recognized as official, which means it can be easily updated through the Samsung Kies program.

Additional software features

The current versions of the Kies Samsing program also have a number of additional features for the convenience of users. For example:

Support MAC computers.

Allow you to connect your device via Wi-Fi.

Automatically notify you of new firmware versions for your devices.

We studied the main features of the Samsung Kies program and learned how to update the phone's firmware using it. We also figured out how to restore the device if there are problems during the firmware.

Articles and Lifehacks

What if samsung kies does not see the phone? First of all, it should be noted that this application is free software that helps a mobile device interact with a personal computer.

Many owners of Samsung phones use it when connecting the device to a PC. However, it is not uncommon for Samsung Kies not to see a mobile device. How to proceed in this case?

First of all, you should make sure that the problem really arose with the Samsung Kies application, and not with the computer itself.
If the PC does not see the mobile phone as a connected device, the problem may lie precisely in the computer - for example, it may occur with drivers or a USB port. It also does not hurt to scan the entire system for viruses.
If the connected device is identified, but the application does not see it anyway, you can try closing and opening the program, disconnecting the cable and reconnecting it.
Alternatively, connect to another USB port, preferably on the back of the PC, and not on the front. The program should not be launched until the operating system itself "sees" the phone.
The next step is to check the connection settings in the menu of the mobile device. The scheme is as follows: "Settings"? "Connection" ? USB? USB Debugging.
Additionally, you can restart your phone. However, this may not help either. In this case, the owner of the mobile device is advised to try reinstalling the drivers on the device as well.
By clicking the upper left line in the program, you must select "Restore driver" or "Install driver".
Drivers can be updated in this way: "Control Panel" ? "Device Manager" ? phone choice? "Update Drivers".
If this procedure does not help, the user should try to reinstall the program itself. Perhaps the old version was originally installed, or the latest, but incorrectly.
You should go to "Add or Remove Programs" ("Programs and Features" in Windows 7) and uninstall the previous version of Samsung Kies. Then you should clean the registry - for example, using the CC Cleaner program, but this is not necessary.
After uninstalling the program, you need to restart your computer and install its latest version by downloading it from the official Samsung Kies website. Before installation, it is recommended to disable anti-virus software.
When installing the program, select "Run as administrator" from the context menu.

Other cases

Sometimes the reason may be that a file with an extension that is too long has been saved on the memory card or in the built-in memory of the mobile device.
You can try to remove the memory card. If such a file is still on the phone, you can temporarily move them to a separate folder on your PC. It is better not to delete those files whose purpose is unknown, but at the end of the work, simply copy them back.
If the cause is still not found, it is better to try to contact a specialist.

It's no secret that the samsung galaxy there is a socket for microSD cards to increase the amount of memory. However, some users still additionally transfer images, music and videos to a computer or laptop. But what if the computer does not see the Samsung Galaxy via USB?

First, in order to recognize a smartphone like the Galaxy S, the computer needs all the necessary drivers. Usually, when the device is connected to the computer, it will immediately find it, but if the right drivers not installed, this may not happen.

Drivers are special programs that help establish interaction between the phone and the computer. Most often they can be downloaded from the manufacturer's website. If the computer does not recognize your Galaxy S7, go to the Samsung website immediately and download the drivers. Here is the link for the Galaxy S7/Edge. Mac owners will need to install in order for your Mac to communicate with the phone.

There is an alternative: you can simply download and install the program on your computer, thus facilitating the exchange of files. It comes with all the necessary drivers, so after installation you can be calm - the computer will recognize your device, and file sharing will no longer be a problem.

Those Windows users who have just installed Samsung drivers may find themselves having to uninstall the device before it is detected. You need to follow these steps:

Hold button Windows and press R to call the command "Execute".
Type " devmgmt. msc" and press " Enter“.
Select “ Other devices" or " Portable devices”.
If the list contains " SAMSUNG_ Android" or " unknown device” with a yellow icon (!), right-click and select “ Uninstall “.
Right click on the window Device Manager” and select “ Scan for hardware changes“.

In principle, after installing the necessary drivers or programs, everything should work. But if the problem is not that the device is not recognized by the computer, you need to look for another way.

Why does the computer not see the Samsung Galaxy via USB?

If the computer does not see the Samsung Galaxy when connected using the included USB cable, then you will have to fix problems in the computer itself. If you know that other computers can see the phone, it could be the USB port.

If this is not the problem, then the problem may be with the cable or the port for charging the phone is loose. With all this in mind, here are a few steps to help fix this problem:

Step 1: Connect your phone to other USB ports on your computer

Simply connect your phone to your computer with a charging or data cable. If the phone remains "invisible", try connecting it to a different port. Try one port after another to see if that was the problem.

Step 2: Restart your computer if none of the USB ports are working

There is also a chance that your computer has system problems that prevent connected devices from being detected. While it is not known for sure whether this is a problem, it is worth restarting the computer and see if it works. If the problem persists after the reboot, then something is wrong not with the computer, but with the cable or phone.

Still, I advise you to try other devices, like a flash drive that connects via a USB port. If the computer sees all devices except the phone, continue to the next step.

Step 3: Make sure the USB cable is not damaged

By inspecting the cable, you can check for visible damage. If there are none, try charging your phone with it. Inside the cable are wires responsible for both charging and data transfer.

By charging your phone with it, you can understand whether it works or not. If there is damage, the phone may not charge, especially if a wire has come loose.

Another way to check is to use a different cable. If the phone works with it, then the native cable is simply broken. If this is indeed the problem, then you need to replace the old cable with a working one.

Step 4: Make sure to connect the device as a "storage device"

This is very important, as most phones are connected to a computer for recharging. If so, the computer may not be able to see it because data transfer is temporarily unavailable. Go to notifications and see if there is a selection icon for USB. If yes, then consider the problem is already solved.

All you need to do is click on it and select "Storage Device". If this is the first connection, it will take some time to install the drivers. But if you do not have such an icon, try the following:

Disconnect USB from Samsung.
Turn off your phone.
Wait 20 seconds.
Turn it on.
Connect the cable again.
Check if the options icon appears.

If it's not there, go to the next step.

Step 5: Check the charger socket

At a minimum, you need two cables to figure out if it's the problem. If the computer still doesn't see the Samsung, it's time to check the charger port.

It may not be possible to establish a connection, or some debris, fiber or dust has got into the connector. A stream of compressed air will help get rid of the latter, but if the connection is loose, you need to go further.

If the contacts of the charging socket are in order and there is no dirt, connect the cable and check if the contact has come off. If the cable is inserted properly, and the connection is not interrupted when it moves, then everything is in order.

Otherwise, you will have to purchase a cable that fits the port perfectly. If the new cable does not help, then your device has much more serious problems.

Step 3: Reset your phone if the problem persists after installing KIES or Smart Switch

The second step is aimed at solving the problem with the drivers, but if this does not help, you need to backup all files and information and reset the settings to a working state.

Turn off your Samsung Galaxy.
Press and hold the Home, Volume Up, and Power buttons
When samsung inscription Galaxy will appear on the screen, release "Power" but keep holding the other two.
When will appear android logo, release all buttons and wait 30-60 seconds.
Using the Sound Down button, cycle through the options and select ‘wipe data/factory reset.’
Click "Power" to confirm.
Then select ‘Yes - delete all user data’ with Volume Down and confirm with Power.
Wait until the end of the process. Then select ‘Reboot system now’ and press Power.
The phone will reboot a little longer than usual.

If after that the problem is not solved, the help of a specialist is required. I hope this guide will help you one way or another. If you feel you need further assistance, please contact us.