How to understand how to extend processing time on Aliexpress. Order processing time is running out on Aliexpress: how to extend processing time

You place an order on Aliexpress. and then you notice that the goods are not sent to you, the seller does not respond to messages, and you ordered, for example, not a cheap phone. What to do in this case?

And so, today, my friends, we will look at what it is.

Aliexpress order processing time. What does it consist of?

To make it clear what the article is about, I will explain what we will cover:

What is order processing time?
How to find out the time after which the seller will send the order, even before purchasing the product.
How to find out everything is the same, but after the purchase.
How to cancel the order.
Various extremely dangerous moments associated with this time.

Aliexpress order processing time This is the time it takes for the AliExpress seller to collect, pack, and notify AliExpress that the goods have been shipped. We figured it out.

You can find out the time required to send the order, for example, you want to receive your goods early and do not want the seller to count sheep...

And so, let's move on to Aliexpress.

Let's find the product we want to buy, carefully look at the main block, under the choice there is a note indicating the required number of days for shipping.

Please note that dispatch time is counted in working days. That is, from Monday to Friday, excluding holidays, such as where the Chinese rest for 2-3 weeks, and so on.

Types of dispatch times:

Fast. Most sellers work quickly. The order arrived and was sent. This takes 2-3 days. Why wait?
Average time. 5-15 days. Sellers have been collecting orders for quite some time.
Long. From 15 days. You can order from these sellers only if the product you are looking for is not available anywhere else. Do you really want to wait 15 days, often 30 days, before the item is shipped to you? If not, use point 1.

What happens in the payment field?

If you are ordering a product for the first time, you will be surprised by one more thing. This is the time to check the payment status. There are electronic services that imitate bank details to prevent fraud; Aliexpress checks whether the money has arrived. And if you haven’t received it yet, then he has 24 hours to authenticate the payment. And after that, the order processing time begins.

You can find it by going to Personal Area. When you see the processing time, it will be immediately clear where.

Let's look at the cases that I usually get asked in the comments.

Most sellers on Aliexpress are intermediaries, not manufacturers, which means that you ordered a phone for yourself, and a Chinese person went and bought this phone from another Chinese person and sent it to you. In this regard, certain problems arise. Let's answer the most popular questions asked to me on the blog in the comments:

What happens if the order processing time comes to an end and the product is not shipped?

If the processing counter comes to an end, the money for the purchased item will be returned to your card automatically. They will return to where they were written off from. The average time for a refund is 3-5 days, and the maximum is 15 days. Therefore, do not worry, everything will be resolved on its own without your intervention.

What to do if you decide to cancel your order?

In this case, you go to your personal account and choose to cancel the order. In this case, the seller must confirm the cancellation, because he can send you the goods. If the seller does not answer you and sends the goods, then, alas, you will receive it. Or he accepts the cancellation of the order, and the money is returned to you automatically.

What if you want to change your order before it has been shipped?

To do this, you write to the seller, I already talked about how to communicate with him in the article. And make additions to the order.

What should I do if a Chinese person asks to open a dispute and change the delivery method?

Option one: disagree. A dispute cannot be opened under any circumstances before the time you have the goods in your hands. Most likely, the Chinese wants to cheat.

What should I do if the product I ordered is deleted, along with the seller’s store?

This sometimes happens, sellers are not particularly honest and spoil their ratings by trying to deceive or somehow cheat. Aliexpress punishes such sellers harshly - by banning the store. And you, as a buyer, don’t have to worry, the money will come to your card automatically.

The most important thing you should know is that Aliexpress is an interesting store where you will find a lot of wonderful products, if you yourself are careful about choosing the seller.

Ask your questions in the comments. I wish you good luck!

What does Aliexpress order processing time consist of?

Why do we need time? What to do with him? What will happen when it ends?

Order processing time for Aliexpress- this is the time during which the seller undertakes to collect the goods and send it to you, providing you and the system with a track number. The countdown starts from the day the order is paid for.

You can view it in the list of your orders to the right of the order marked “Awaiting shipment.”

The order processing time is visible to the buyer and when making a purchase, he agrees with this time (what I mean is that you should not scold the seller if he does not ship the goods for a long time, even though the order processing time was indicated, for example, 25 days).

During this time, you can cancel the order you paid for (the money will be returned to your account/card automatically after a few days). If canceling, you will need to provide a reason.

If order processing time has ended, and the goods will not be sent - the money will also be returned to your account/card automatically. If enrollment has not occurred within 14-15 (well, you never know what situations can happen in days), contact Aliexpress Technical Support. By the way, the seller in this case (non-shipment) faces some sanctions from Ali.

If time is running out and the seller is in no hurry to send the order, ask him about the timing and reason for the delay. Well, then see for yourself: you can wait for automatic cancellation, or you extend the processing time.

Extend order processing time only the buyer can. And the seller may well ask you to do this (within reasonable limits, of course). Well, or you extend the time yourself for some reason of your own (again, within reasonable limits).

Tatyana100

Any online store has special employees who collect our parcels. And this is not a seller at all. The seller is more often on the website, collecting orders, printing them for warehouse workers, and maintaining correspondence with customers.

But living people have other things to do besides work; they can’t work 24 hours a day!

In addition, we ourselves do not all have enough money in our electronic wallets to immediately pay for the selected product. You need to pay somehow (and to do this, top up your e-wallet, pay in cash at a terminal or bank). But only after payment or a cash on delivery agreement they begin to collect the parcel for us.

But every minute new requests arrive and the quantity of goods in the warehouse changes. And sometimes the product that we chose and paid for may run out.

Then the seller informs us by email or phone (if we left them) about replacing the size or color. And about our agreement or refund.

If warehouse workers immediately collected our order, and then took everything back again if we refused - how much unnecessary work they would do!

In addition, if after a certain time (most often three days) we still have not paid for the cost of the goods, our entire application is canceled.

If we have paid, then depending on the payment method (some payments take two days), the seller informs us that the funds have been received and gives permission to process our order. And as a rule, several days are allotted for the collection of the parcel (but I was more often collected within 24 hours). Next, you are informed that the parcel has been sent and a special tracking number is issued to track its movement.

Mastermiha

Processing time is basically required for the seller to prepare the item for shipment and take it to the post office.

For example, when selling smartphones and tablets, the seller tests the device, installs the firmware on it, and sticks a protective film on it, and only then sends it.

Most often this time is no more than a week, but in some cases it can be extended.

In general, sellers always meet the stated time and do not have to extend the processing time.

I canceled the order on AliExpress before “STATUS: order sent,” but the seller wrote that he sent it after the cancellation.

I ordered a screen from Ali Store: LCD Source.
“Status: The seller is processing your order” on Ali - it hung for 3-4 days and is still in that state.
Deciding that I couldn’t wait such a long time for order processing, and then also waiting for shipment, etc., I canceled the order by clicking on the button, cancel order or something like that.
A day later, the seller wrote to me: Dear friend,
Sorry to bother you, we are afraid that we have send out the screen, here is the tracking number
Regards (He apologizes, but they sent him away). And he resumed sending, but did not change the status. By Russian post the track is visible, but without much information. After what I saw, I immediately stopped the shipment, since I had already ordered from another store on Ali, they were faster and sent the very next day...
As a result, I will receive two whole screens.
What should I do?

Zakhar Zementsev

You should contact AliExpress support to clarify further steps. In theory, the seller acted incorrectly, de facto sending the order after your action to cancel it, thereby trying to make a profit and arrange losses for you. The issuance of a tracking number does not at all mean that the goods have been sent, since many sellers have a contractual relationship with China Post, which issues them intervals of tracking codes, and they create them in their warehouses.
By the way, when ordering on AliExpress, you can return part of the cost of each purchase using cashback services. You can read about this, for example, on the website MoneyFromNothing.ru in the “Cashback” section.

Why does it take so long to process an order on Aliexpress?

Can you tell why it takes so long for sellers to process orders on Aliexpress? I ordered two selfie sticks from different sellers, a maximum of 10 hours passed and these sellers sent my orders to me and gave me a tracking number, I ordered a phone stand and a phone lanyard to hang around my neck , the sellers also sent quickly, the sellers quickly sent a couple more things, and these sellers said that they would ship within 7 days, yesterday at about 18:00 (Moscow time) I ordered a phone for the amount of 7500, and my order was due It’s still in processing mode, well, I ordered a Cubot phone, I ordered the phone out of interest, can you tell me why the seller hasn’t sent the order for more than a day?

Dura lex, sed lex!

You have a primitive vision of the issue. You are not the only buyer from the seller, and one seller has different products and production may be in different places and different countries. For example, the production of selfie sticks and/or the warehouse of this seller may be in Finland, the cord in China, and the phone in Singapore. So this is the time needed for processing - to send your request for the availability of this or that item to different ends. And then your money is transferred to the seller only after you have confirmed receipt of the goods and/or the buyer protection time has expired.

The Aliexpress seller takes a long time to process the order, can I refuse?

The seller has been processing the order for a long time for 2 weeks, he wrote that the factories are full and everyone is sewing, you can refuse and how long will it take to return the money to the card? (I paid by card)

Ilyastroev

You can open a dispute with the seller right now if you can’t wait. But it’s better to wait until your time expires (from the moment you order the product) and open a dispute (dispute) with the seller. But open it one day before the end of that time (two months, if I'm not mistaken). Indicate the reasons for your dissatisfaction, fill out the form and submit it. After this, you will begin a conversation with the seller about the product you ordered. Next, decide for yourself whether to close the dispute or not. Although the seller will persuade you to do this, and you will not get your money back, because... the period before filing a dispute has expired. Therefore, do not close it and continue to insist on your point, especially if the goods did not arrive (or are not in the condition that was expected). After some time (5-10 days) from the moment the dispute is opened, this issue will be considered by a third party, namely the Aliexspress administration. And now they will decide who is right, and whose arguments are more convincing (in my case, the goods did not arrive at all, I opened a dispute and argued with the seller, and after 4 days I received my money back without the intervention of the site administration).

Master key 111

This is a purely personal matter. For example, I always wait until the order is accepted, because if the deadline is usually 2-6 days given for processing the order, the money will be returned to your card anyway, it makes sense to refuse the product you wanted to order.

Moreljuba

Yes, if the seller processes the order for a long time, then you can open a dispute, where you indicate the reasons for your dissatisfaction. If the seller is conscientious, then he will explain everything and close the dispute by mutual agreement. if this does not happen within a certain period of time, then your dispute goes to the site administration, which resolves such issues in most cases in favor of the buyer. This red tape will only drag on for about a month.

Glamourrka

You need to open a dispute with the seller if the product is being processed for too long. Or you don’t have to open it, but wait until the processing time expires and your money will be returned. Also, during order processing, you can cancel the order and the money will be returned.

Katrinka2104

How long will it take for the money to arrive on the card if I cancel the order?

What to do if the seller on Aliexpress takes a long time to process the order?

I ordered the pendant about a month ago along with other orders. One day. Only some have already arrived, but the seller has been processing this pendant for a month, and hasn’t even sent it yet. What to do? Maybe this is the norm? I just haven’t encountered this before, so it seems to me that something is wrong here.

Dura lex, sed lex!

I strongly recommend that you familiarize yourself with the site and frequently asked questions
http://activities.aliexpress.com/ru/help/home.php?spm=2114.11020108.1000001.2.AT5oHq
or http://www.aliexpress.com/help/home.html?spm=5261.1679646.5809293.8.aUPi4H
and study the buyer's guide http://activities.aliexpress.com/ru/users_guide.php?spm=5261.7207213.0.7.mckywD&tracelog=userguide.header

Organ Grinder

Hm. Now, in principle, they had a New Year, which they celebrate for a very long time, some start almost from February 1st) but for about a month... this is something too much. If the item is not important, cancel the order and order from someone else (although some will continue to celebrate next week)))

On forums dedicated to the Aliexpress trading platform, you can often find questions about the fact that orders are processed very slowly by sellers. Customers do not always understand why this happens for so long, sometimes it even gets to the point where people abandon their purchases. As a result, we were faced with the task of explaining to Aliexpress customers what order processing is and how this process occurs.

Typical situation

“One week left for the holiday, and I still don’t have a dress!!!” Sound familiar? A typical case. We always put off buying an outfit until the last few days before an important event, we run around all the stores in the city, we can’t find what we need, we go online, and a miracle happens... Of course, the dress of your dreams is on Aliexpress. The outfit is great, the price is right, the size is there, we place an order, make a payment... the holiday has arrived, but there is nothing to wear. Oh, I didn’t notice when I added the product to the cart that the order processing time from this seller is ten to fifteen working (not calendar!) days. Question: why so long. Is it really difficult to just pack the item and bring it to the post office? Well, let's look at this question step by step.

Process in several stages

In order to determine whether an order from Aliexpress will arrive within the time frame you need or not, you need to clearly understand the structure of its processing. The time of this process consists of certain stages, they are also called statuses.

1 stage. First you choose a seller, then the product you place an order. Then everything goes into payment waiting mode. That is, after you clicked “Place Order”, you will see the status: “This invoice is awaiting your payment.” So, the status has changed. And below we see a timer that counts down the time in reverse order. This time indicator means how much time is left until the end of the opportunity to pay for the goods. You can pay for your order on Aliexpress in any way. If you do not pay for the item within the allotted time, it simply will not arrive. Well, of course, when you change your mind about making a purchase, just don’t pay for it.

2 stage. After you have made the payment, the order status should change. The following words appear in the status line: “Your payment is being verified.” The significance of this stage is that Aliexpress checks whether your payment has actually been processed. All I can say is that at this stage time is dragging on. Since all this is checked over 2 or 3 days (24 – 72 hours). Here you just need to wait for a new status update. Check your page periodically to see if there are any changes.

3 stage . Let's say the payment you made was successfully verified by the platform. The time comes before the seller sends the goods. When you go to Aliexpress, you will be able to see the updated status “The supplier is processing your order.” How long this stage will last depends on the seller or you. Firstly, this stage takes the most time. Secondly, the amount of time this stage takes is set by the Aliexpress seller. Naturally, it all depends on how quickly he can send things. If you noticed, it was written that it depends on you. Yes, you can always ask your seller to make a short delay in sending your order. Bottom line: the time it takes to reach the third status depends on the seller and you.

4 stage. Once the seller has sent the order directly to the buyer, you should expect a purchase. After sending, the status on the page changes. It says the following: “The seller has sent your order.” The timer at the bottom of the page begins to count down the time it takes for delivery. It is important to know that at this stage the Buyer Protection program comes into effect.

Summarize

So, having this information, each client of the Aliexpress platform will be able to track the status of their order. The result will be that customers will stop asking why it’s taking so long.

Beginners who have recently come to Aliexpress and are just beginning to get acquainted with this platform sooner or later move on to the stage of paying for the order.

And after paying for the goods, you find in your order such an inscription as "Checking payment"(the system checks the receipt of money), and then this inscription, after a while, changes to the phrase "Awaiting shipment", with a note - “Processing time expires in... days”

Naturally, you may be disappointed here, because you most likely expected that immediately after payment, the seller would send you the goods. But, unfortunately, you'll have to wait a little.

Let's figure it out - what is the processing time for an order on Aliexpress, why is it needed and what can we do during this period and how to extend it if necessary?

As you noticed, in the picture in the “Waiting for shipment” column, there is a timer that counts down the amount of time remaining until the order is processed.

So, this processing time is given to the store to check, prepare your order and send it to you.

The processing time is set by the store where you ordered the product. It can be different - from 2 to 30 days and you cannot speed up sending.

Unfortunately, today, in the browser version of the site, Aliexpress has removed the ability to see before paying how long it will take for the seller to process and ship your order.

Where can I see the shipping time before payment?

But if you look into mobile version, to the page of the product you are interested in (add it to “My Desires” first to make it easier to find) - then, after clicking on the “Delivery” section, in a new window you will be able to see how long it will take to ship.

Typically, simple items are quickly checked and shipped within 2 – 5 days. But for example, electronics require more time to check - usually 5 - 8 days.

And if you want to order a phone that has just been released, then you will need to wait up to 30 days.

On a note! Dispatch is indicated in working days, therefore, taking into account weekends or holidays, the dispatch time increases by the number of weekends.

What happens if the order processing time expires?

If within the allotted period of time, the store has not sent your parcel and the processing time has expired (note: In 2 years, we only had this happen 3 times), then the order will automatically close and the money will be returned to your account.

What to do if order processing time expires on Aliexpress?

If you see that the order processing time is ending and you want the package to be sent, then you need to click on the “Extend processing time” button.

Thus, by increasing the processing time, you will give the seller more time to solve the problems that have arisen and send the parcel.

And finally

While waiting for shipment, you may for some reason change your mind about purchasing the product or decide to change your order.

And if you definitely decide to cancel the purchase, click on “Cancel order” and get your money back. Read more about this in the article -

In this article we will talk about what is the order processing time for Aliexpress.

After you pay for your order Aliexpress, the seller is given a certain time to process the order. On average, this period is 3-10 days. During this time, the seller must pack and send the parcel to the buyer.

What is the order processing time for Aliexpress?

Time to send goods from Aliexpress

First you need to log in to your page on Aliexpress
Go to

Opposite the desired product you will see a button "Extend processing time"

Another option is to open the page with the product itself. Under the inscription "Reminder", where the remaining period is indicated and information that your money will be returned, there is a button “Extend order processing time”.

In both situations, you will see an icon with the choice of the desired period.

You can extend order processing by at least three days, but you can do more. As a rule, these features need to be discussed with the seller. After pressing the key "Dispatching", a new deadline will begin to count down.

Is it worth extending the order processing time on Aliexpress if the order processing time is running out?

Is it worth extending the processing of an order on Aliexpress?

IN in this case there is no clear answer. Yes, indeed, the period can be extended if the seller is reliable and he told you in advance why he did not send the parcel and asked you to wait. It happens that due to a large number of orders, he may miss your purchase, or the product is simply out of stock, and he is waiting for a new one to arrive. In any case, you must be warned in advance.

If you already contact the seller yourself, and instead of apologizing, he ignores you or does not say anything clear, then it is better, of course, to refuse to extend the processing, since it is not a fact that the order will be sent during this time.

What happens if the order processing time runs out?

If the seller does not send you the package, the order will be automatically closed and your money will be returned, so no need to worry. Usually returns are made no more than 15 days later, but, as practice shows, this happens much faster.

It is worth noting that during major sales or holidays, the order may take a little longer to process than usual. Therefore, if the goods are not shipped after 3-5 days, then you just need to wait a little longer.

How long does it take to process an order on Aliexpress?

The order processing itself Aliexpress is set for approximately 5-7 days, since generally this time is quite enough to send the parcel! If you have not yet been sent anything during this time, again, we repeat, first try to talk with the seller, it may make sense to extend the processing time.

Why does order processing on Aliexpress take so long?

Orders may take a long time to process in several cases - out of stock, major sale or holidays. All this affects the speed of order processing, but in any case, if the seller is honest, he will notify you of possible difficulties and ask you to wait a little.