Is it worth it to close the dispute on aliexpress. The seller offered to send a new product

What if the seller, after you opened a dispute, strongly asks you to close the dispute while promising to resolve the issue in your favor by sending the goods again or returning money personally to the card? First of all, do not rush to make a decision, because almost always sellers dictate conditions that are beneficial only to them. In my memory, there was not a single offer that would meet the interests of the buyer.

How to open a dispute on AliExpress?

Options for the seller to open a dispute

Sellers on AliExpress have blank template responses for buyers, and also visit an online database with a list of problem buyers.

Ignore messages from the seller with emoticons and crying faces, as well as letters of a plaintive nature, in which we are talking about a large family of the seller who have nothing to eat. These messages are prepared in advance and in order not to pay you money, the seller will not stop anything from not sending it to you. 2. The seller does not agree to accept the dispute. In this case, you will see the inscription "The seller added a solution", which means it's time to carefully study it. Usually they add a "refund only: $0.00" solution, and many buyers see "added solution" and "accept" buttons and rush to click on it, thus not getting a penny back.
Exacerbate the dispute and disagree with the seller, add new arguments, if you have not previously referred to the item of the store's rules - do it. Most likely, the store will be on your side. And most importantly, do not forget to enter the new refund amount! 3. The seller does not respond to messages. This is also possible, so also open a dispute, and even then the seller may not deign to give an answer. Do not worry, because if the seller does not make a decision on the dispute in the coming days, the dispute will automatically close and the decision will be made in your favor. I repeat, the dispute will be closed automatically. 4. The seller offers to resend the goods. Do not agree, because it is impossible to fix the moment of sending the goods again and the track number may be fake. 5. The seller asks to return the goods or close the dispute, after which he will return the money to PayPal. When sending the goods to the seller, you will have to pay for shipping, as well as wait for the seller to receive the goods, which can be very long. After that, the seller may not pick up the goods or not pay you, deceiving you. Remember that in any case, you can return money when opening a dispute only when the dispute is closed with the appropriate decision. It is better to indicate in the dispute the reimbursement of part of the cost of the goods, and if you want, repair the thing. Or you can request a full refund, as the product is not working.

“The dispute is closed, but there is no money !!! When will they be returned?" - such a question can be found in almost every thematic forum regarding purchases on aliexpress (the largest Chinese trading platform).

The administration of this site guarantees the safety of purchases, which is why they treat dishonest sellers with all severity. If the seller indicated dishonest characteristics of the goods, did not send the order on time, did not get in touch, etc., then he will be obliged to answer for this. Each buyer has the right to open a dispute on the site, prove his case (if the client is really right, then this is easy) and return his money. In principle, everything is extremely simple, the main thing is to do everything correctly and consistently, and then honestly earned money will be returned quickly.

If the buyer for some reason (they are listed in the aliexpress menu) decided to open a dispute, then it is important not only to open this dispute, but also to monitor each stage of its development. Each seller, of course, does not want to part with money, but many sales representatives also have no desire to lose their rating, reputation on the site and receive sanctions from the administration. Therefore, the resolution of disputes on the trading floor is usually really fair. If the client is right, then the money will be returned to him, there is no doubt about it. Now it is important to know the following - where, when and how this money will be returned. With this we will try to understand this material.

So, what to do when the dispute is closed, and it was the buyer who won it? - you ask. The answer is simple - there is no point in doing something, you just need to wait. Yes, just wait. Even if the money was not returned on the first day (as almost every deceived client wants), then this is not a disaster at all. We will provide a full picture of the refund, but a little later. At the same time, readers will find out how long to wait for a refund.

How long it takes to get a refund depends solely on how the order was paid for. If the order was paid through the WebMoney system, then the money will be returned exactly there, if the payment was made using a bank card, then the money should be expected on the card. It's simple, the main thing is not to panic. If the client knows how he paid for the order, then he automatically knows where the spent amount of money will be returned to him. But even here there are nuances.

Aliexpress users often have their accounts in the Alipay payment system (aliexpress partner site). And it often happens that the dispute is completed, the money was returned, but they did not come to the card / qiwi wallet / webmoney. The question is - where did the money come from, and did they come at all? If the stage of the dispute is completed, and after checking the card, the required amount was not found, you need to check your account for Alipay. Some users sometimes do not even realize that the money was returned to this account. If this happens, you need to look at the information in the settings - it happens that money from the seller comes to Alipay by default. Then the settings can be changed, and the refund will take place where the finances directly came from.

To see where and how much the seller returns, you need to log in to the aliexpress system and open the "My orders" tab. There you need to select your order and click on the "Details" tab. Visually, it looks like this: (photo 1).

By opening this tab, the client will see detailed information about the product and on this page you need to open the next tab - "Payment". In this tab, you can find out everything about the return of money for the order. In photo 2 you can see how it looks visually.

The only thing that may not suit the buyer in this situation is that there is no information about where the money will be returned. But as mentioned above, the finances will come where they should - to the account from which they were directly withdrawn.

The aliexpress system guarantees a refund if the dispute is won and closed. But what is the period for the return of money provided by the administration of the site, you can see in the following table: (photo 3).

Money for purchases will be returned to each client, you just need to wait. For the confidence of our readers, we offer real customer reviews in our material who are faced with such an issue as a refund after the dispute is over. We invite you to familiarize yourself with them.

Aliexpress return stages: 14 comments

I buy on aliexpress regularly. In principle, there were no problems - I tried to place an order for goods only from trusted sellers with a high rating. But one day I got caught too - I decided to take a risk, and the risk turned out to be unjustified. In principle, then there was a refund, but before that there was a scandal by the seller, who really ruffled my nerves. When I received my order in the form of a cheap phone case (and I ordered, please note, a serious leather wallet !!!), my indignation knew no bounds. And since I don’t have patience, I quickly photographed this “cool thing” and hurried to open a dispute with this ... seller (I want to say it differently). The site understood that the goods of this person did not match the description, and he was “asked” to return the money to me as the injured party. He, in turn, began to ask me to cancel the dispute, saying that he would send another wallet (most likely the same “quality”), and blah blah blah. Since I’m a shot bird, I didn’t fall for persuasion, didn’t cancel the dispute, but rather aggravated it, and began to wait for the administration’s reaction. In general, in order not to write a whole novel here, I will speak briefly - the money was returned to me on webmoney - a week later my $ 9 was on a dollar wallet, and more after this incident, of course, this seller did not cooperate with me, or rather, I ordered from him done for the first and last time

I decided to write and warn buyers on aliexpress from too cunning sellers using the Paypal payment system (a stick, as we call it). The system itself is safe, but only beginners can fall for the fraudulent actions of dishonest traders. I'll tell you what happened to me. I ordered cool headphones. According to the descriptions and characteristics, everything more than suited me, there were few reviews, but still they were, and without thinking for a long time I made an order. And what to do - I’m practically an ace in Ali, but I always made payments through a bank card (I have a special, dollar one for Internet payments) and also received funds in case of disputes on the same card. This time, as they say, he was seduced. The headphones arrived on time (relatively quickly - just two weeks after payment), but the sound was terrible, and on the one hand there was no important detail at all. It really pissed me off - the amount I paid for them was not small, so the opening of the dispute was not long in coming. But then this cunning beetle (the seller) began to persuade me to cancel the dispute, and he would send me money for a stick. To be honest, I didn’t use this system, but I heard from friends that everything seemed to be OK, so thinking that I didn’t lose anything, I took it and agreed. Having opened my account on a stick, I threw off the coordinates to the seller and waited. Very quickly, even ahead of schedule, he returned the money to me, I calmly made sure that the dispute was closed and everything seemed to be over - the conflict was settled. Yes, where is it! When I had nothing to do, I decided to place an order and pay for it with the money that was on the account of the stick. But there was a LITTLE nuance - when I went into my personal account, I saw that there was no money there, I don’t know where they went, and the administration made me a scammer, as it turns out I deceived the poor buyer (without selling anything ). Yes, it turns out you can do that. It's just that, due to my ignorance, I confirmed the wrong refund. There are two types of them on a stick - one goes as a simple transfer, and the second as a transfer for goods. So, the seller offered me a second one, although I needed the first one. I, accordingly, joyfully confirmed, since I did not expect any dirty trick here. In general, I will try briefly - the administration punished me with sanctions - money was withdrawn from my account in favor of the seller. Pleasant little, but what to do - it happens. They learn from their mistakes. My 15 dollars and 37 cents went nowhere, I was left with broken headphones, but it's not the end of the world. I hope that at least my review will help people not to make such mistakes, and not to act thoughtlessly on such proposals (as I did).

The following happened to me. Usually I received all the parcels at the Russian post office. Ordered stage shoes. I see the item is not tracked. Instead of the usual code, with a letter ending at the end, just numbers. Waited a long time, entered into correspondence with the seller. As it turned out later, the seller sent the goods not according to the index, but to some private company, the parcel lay there for 10 days and returned back. Having entered into correspondence with the seller, I fell for his word of honor that he would send the parcel back. I'm waiting for the third month, the seller does not answer the correspondence. Ali Express closed the dispute. What to do, I have no idea, tell me who knows.

After receiving the headphones and closing the order, I managed to send me new ones and not return the old ones. I bought a player for swimming in the pool, confirmed receipt, and a month later one earphone stopped working. As you understand, there can be no question of any Chinese guarantee, but nevertheless I wrote to the seller (6 times), sent a video at the request of the seller (although, how can you determine the sound quality in the headphones from the video?), And a week later the seller sent me new headphones (albeit the same) without returning the faulty ones. Now I already have two flash drives of the player and one working earphones. Lucky.

What should I do if the dispute was resolved in my favor, but the processing of the payment completion was delayed? On one dispute, I have been waiting for a refund for a month, on another - 3 weeks, although, in theory, the money should have been returned within 15 days ...

• Hello, everywhere I meet the same thing, that the money will be returned to the account and how to argue correctly. I made an order in several stores, I didn’t wait for 2 parcels, opened a dispute, won, the return period has expired, but the money has not been returned, the stages “Waiting for a refund” and “Processing a refund” have been completed, but there is still no “Refund”, what to do in this case? I also wrote to support, but there is no answer from them for the second week.

• They stole an investment in a small package. At the post office of the Russian Post, I wrote a claim to investigate the Small package. I made an inventory of the goods received and handed over a small package to the Russian Post for clarification.
  Sender (seller) Store: Teclast Official Store (Store No. 1726325) deliberately delays time and does not understand or does not want to understand the reason for the refund. The connection goes out. The dispute did not open, I wrote a message to the seller hoping for understanding, then the waiting time expired and the order status became completed. We then have the New Year with them, it’s my own fault (for the first time in 4 years of purchases, and I didn’t have such a theft), but a refund is required. The investment was stolen.
  The reason for the return of funds for the Order by identification number, as a small package weighing 624 grams arrived at the Customs of the Russian Federation. The declared weight of the sender is 1 kg 193 g in the document No. ***** from the customs, in which it is recorded: damage to the shell, penetration in the attachment, change in weight.
  The penetration was carried out at the stage of the international Malaysian carrier (According to the Post, or maybe the Post itself stole such a bordak from it. The point is not that I have an act in my hands that they stole it at the stage of the international Malaysian carrier).
  To date, no material compensation has been received for Order No: ******.
  All evidence on the sheets with certified seals.
  I hope for the help of the site and kind people in helping to resolve the situation.
  Chatted with a robot (Rebeca or someone else) to the AliExpress team for help, 15 days have passed, but there is no answer.
  E-mail address Permalink

  And what to do if the so-called "Processing of funds" has been going on for 1-2 months? I have 16 disputes proven in my favor (10 for seeds from which weeds grew) something was broken, something did not match in number, one was sent to Lipetsk instead of St. Petersburg, and something did not come at all.
  A week, 10-15 days - okay, but 1-2 months, in my opinion, too much ....

  Hello, tell me what to do please. I ordered a phone on Ali with accessories. I received a notification that the package has been delivered. Came to the post office to receive. The parcel came with acts. The postal worker looked at the acts with me, it was written that instead of the sent 521 grams, only 207 arrived. I have never been in a similar situation, although I often order here. She advised me to simply not receive the goods, and they will send it back. I like to come home and open a dispute. That's exactly what I did. As a result, the dispute was already closed and I was left without money and without goods. Please tell me what should I do to get my money back?

  For a long time I have been ordering all sorts of covers and similar non-electronic things on Ali. Then I decided to order my wife a lamp for drying nails, the lamp is beautiful, the price is tempting, $ 13, the rest of the sellers have such ones from 18. Realizing that there would be no very tricky electronics, I ordered a lamp for 13. Came in 10 days, the track was tracked. Came, I plug it into the outlet, but it does not turn on. I made a video about how she does not want to work, opened a dispute and uploaded my video as proof. As soon as the dispute opened, the lamp opened through my efforts)) everything was banal and simple, the wire coming from the micro-USB input was short, and broke away from it, quickly built up the wires, about 3-4 cm was enough so that it would not tear off . I understand that I acted a little ugly in relation to the seller, but I was able to fix it, but someone could not. As a rule, this product is ordered by girls, who, for the most part, are very far from soldering. Therefore, 3 cm of wire, the Chinese got up to 13 dollars.

Consider the situation when you received your order, and it turned out to be either defective, or the wrong order came, or the wrong quantity, etc. Naturally, you open a dispute and demand a refund of the cost of the goods.

But soon you receive a message from the seller - that an error has occurred and he offers to resend the goods. But for this, you must close the dispute.

The seller explains his request to close the dispute by the fact that:

• the dispute has a bad effect on the rating of the store;
• that the seller has an evil boss and therefore, due to his mistake, he may lose his job, and he has 3 small children who need to be fed;
• promises coupons, discounts, gifts, etc.

In general, the Chinese come up with a bunch of different stories to pity the client and he closed the dispute.

Options for the development of this situation

• believe him that he will resend the order and close the dispute.

This cannot be done. After that, the order is completed and the money goes to the seller. Believe me, as soon as he sees that the order is closed, he will not send anything.

• bring the dispute to an end and, if necessary, sharpening it, you get your money back and order this product again, in this or another store.
• Some sellers are very ask for their support and permission send them back the product. They care about their reputation and want you to be satisfied with your order and return to them for a new purchase.

Let's take a look at option 3 - you decide to wait for the re-sent package.

For the security of the transaction, you must do the following

We agree with the seller that he extends the buyer's protection period and sends a new package within 1-2 days, plus provides you with a new track number.

Check if it has extended protection.

After that, you can "Cancel Dispute". Exactly cancel and not close.

Within one or two days, the seller must give you a tracking number, if he is silent, open the dispute again. But usually, good stores resolve such issues promptly and even provide a photo of the new shipment.

In principle, after he sends the goods again, you just have to wait for the parcel to be received and if there are no problems with it, complete the order.

But during this period, it is necessary:

• if the package has an international track, control its movement on tracking services, since you will not have information on it in your personal account;
• if it is trackless, follow the delivery protection period.

If you have any doubts or problems, open a dispute and resolve these issues.

Let me remind you again. If you decide to wait for the re-sent goods - the dispute must be canceled, and not closed and wait for a new package.

I will describe to you different situations and a way out of when the seller asks to close the dispute on aliexpress, and how to be in such or other cases.

Situation #1.

For example, you ordered a product, it did not arrive within the prescribed period, 2-3 days remained until the end of the protection. You opened a dispute, and the seller assures you that everything will be fine, the goods will arrive, etc. and asks you to close the dispute.

In this situation, if the product has not been available for more than 50 days, then it makes no sense to close the dispute because the product is unlikely to arrive and you will win it 100%, for a full refund.

If the goods are not available for 30 days, and it must be delivered within 35, then it makes sense not to open a dispute, but to ask the seller to extend the protection time of the goods, as I wrote.

If you opened a dispute, but there is no point in closing it, and it is not recommended, because after closing the dispute, you will not be able to open it again.

And no matter how the seller asks and begs you that they say I will return the money to you, I will send the goods to you again, or will ask you to close the dispute because this threatens his reputation or the closure of the store.

Of course, if you are a kind soul, you can close it, but then you risk not seeing either the parcel or the money.

P.S. In the new innovations of the site, you can open and close a dispute as much as you like. Even after the time expires, you have 15 days to open a dispute.

Situation #2.

Now consider the situation when the package still arrived to you, and damaged. You open a dispute for a partial refund. Although you can ask for a full refund, provided that you send the package back to the seller.

The seller will again ask you to close the dispute, because he will promise to return the money to you, for example, on PayPal. Well, you can tell him "friend, translate and I'll close it." But in no case do not wait for the transfer after closing.

Situation #3.

For some reason, something happened to your item. He either did not come, or something else happened, the very essence of the problem is not so important. And you decided to write to the seller that they say so and so, for example, the package did not arrive. It happens that the seller ignored your message.

Well, in such a situation, you open a dispute. And then bam, the seller showed up, began to answer your messages and became polite to you. He will be 100% cunning, do not follow his lead and in no case close anything.

I hope our article helped you a lot in solving the problem, write in the comments.