If you specified the wrong index. What to do if the delivery code on AliExpress is incorrectly indicated

Today you will learn what to do in this situation: I made a mistake when filling out the delivery address in a foreign online store. Will my parcel arrive?

Let me say right away that this is a fairly broad question. Here the main role is played by the postal employees themselves and where exactly the error was made in the address.

While the parcel is in transit, it passes through a huge number of sorting points. Postal employees, based on the data indicated on the parcel, determine exactly where your order will be sent.

If the address is written with an error, some postal employees, not understanding the problem, simply mark it as “Address mismatch” and the parcel is sent back to the sender (seller). Other postal workers approach their work with more humanity - they will try to figure out the current problem and send the parcel to the right address.

Below I have discussed several cases of writing an incorrect address and how postal workers may react to this:

Incorrect index (error in index)

Often, parcels with an erroneous and non-existent index receive the status “Without index” and are sent to the address that was indicated on the parcel (i.e., it will be sent to you). Sometimes it happens differently - the parcel is returned to the sender (seller).

If an incorrect but existing postal code is indicated, the parcel may be sent to the specified (incorrect) postal code. Having arrived at the wrong RUSSIAN POST office, the parcel is sent to your address.

It happens that delivery is not made and the parcel receives the status “Arrived at the place of delivery.” Then you should be wary and use your own resources (for example, by phone) to ensure that the parcel is redirected to your post office.

How to determine where in at the moment is the parcel located, and what status does it have (“Arrived at the place of delivery” or “Without index”)?! - It's simple. You need to track the parcel using the tracking number. If there is no tracking number, then it’s a disaster and you are not destined to interfere with the fate of the parcel. Everything will depend on the employees of the RUSSIAN POST.

Error in the name of the street/avenue/drive/alley

If there is a trivial typo, there is nothing to worry about. Postal workers will sort out the current problem and send a notification about the parcel arriving to your mailbox.

If it is impossible to read the street name, then the parcel will remain within the walls of the post office - here it will be stored for 30 days. While the parcel is in the status “Arrived at the place of delivery” (this is tracked by the track number), you can safely take your passport and run to the post office without notification and demand that the parcel be released. Remember, if the package with the goods lies in the post office for more than 30 days, it will go back to the seller.

If you don’t know the track, then you will have to periodically look at the post office with a box of chocolates or chocolates so that the postman will look for the parcels that arrived under your full name. And they don’t like to do this without a track number!

The wrong apartment/house number is written (or not indicated at all)

In this case, most likely, the parcel will be waiting for you within 30 days at the post office. Although, if you have a small town/village/village where everyone knows each other, then the postman will find the right mailbox and drop a notice there. He can also simply knock on the door during the next round to make sure that the package is intended for you.

If you haven’t received a notification, but the tracking number of the parcel has already had the status “Arrived at the place of delivery” for a long time, feel free to run to the post office - they are waiting for you there!

Error in first or last name

If your first or last name is not indicated, or there is a typo (the letters were mixed up or not written in), but the address on the parcel still matches the address of registration (the one in the passport), then the parcel will be returned to you without any disturbance. But if your name is Igor, and the parcel arrived at Maxim, the parcel will not be returned. The situation is similar with the surname - the parcel that came to Sidorov will not be given to Ivanov.

Middle name not written

It is not necessary to indicate your middle name in the delivery address. The absence of a middle name is not a reason for refusal to issue a parcel. Remember this once and for all!

It is worth noting that on the most popular online trading platform in China, AliExpress, when filling out the delivery address, they warn that the RUSSIAN POST necessarily requires a middle name - THIS IS ALL NON-SANE! DO NOT PAY ATTENTION! There is an official refutation of the RUSSIAN MAIL, so send everyone away.

Error in the name of the region, district, city, village, etc.

Errors in the names of regions, districts, cities, republics, etc. not critical. The main thing is that the postal code is specified correctly. Using its code, the relevant government authorities can easily determine which post office the parcel should arrive at.

Still have questions? If yes, then ask them in the comments below!

Tell me what prospects there may be for a purchase whose index is incorrectly indicated.
Now she has been tracked for import in Moscow, and is probably going to Dzerzhinsk (a city in our region), but she needs to go to Nizhny Novgorod. Have you encountered this?

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Added by moderator:

When sending the parcel, I indicated the wrong postcode. What to do?

Cases when an incorrect index is indicated when sending a parcel occur quite often. It is for this reason that Russian Post has provided the possibility of making changes to the postal details (postcode, address, full name of the recipient) after sending the parcel. All you need to do is write a corresponding application (on a special Russian Post form or in free form) and pay for the service. Along with the application and receipt for payment for the service for changing data, it is necessary to provide a receipt for sending the item whose details need to be changed, as well as information about its recipient specified when sending the parcel. After receiving this data, changes to the postal details of the shipment will be made within 5-7 days.

Incorrect index on international parcel. Will I receive such a parcel?

If the parcel was sent with a track and is tracked along the entire route, you must wait for a record to appear indicating that the item has arrived at the post office and is ready for delivery. There you can get it by presenting your passport. Unfortunately, it is not always possible to use this solution to the problem. It is relevant only in cases where the post office where the parcel arrived is located near your place of stay.

If the parcel arrived, for example, in another city, you can try to call the post office and explain the current situation to the employees over the phone. It is possible that such a call will significantly speed up the sending of the parcel to the desired department in accordance with the address indicated on it.

All this is relevant in cases where the shipment is tracked. But even if the parcel cannot be tracked (there is no track), after the item arrives at the post office, employees will notice a discrepancy between the postcode and the recipient's address. In such cases, they must redirect the parcel to the correct address by changing the postal code. The only question is how long it will take and how quickly this procedure will be carried out.

: how to change.

A postal code is a sequence of 6 digital values ​​that greatly facilitates the work of automatically sorting correspondence. Post office number to which it should arrive postal item, is indicated in these 6 digits.

• The first three digits determine the city code, the remaining three determine the post office number. The postal address must indicate the exact zip code. Correspondence is automatically sorted using these numbers.
• Delivery of letters and parcels is faster if 6 digits of the index are entered correctly in the delivery address. Otherwise, the correspondence you are expecting will circle around the city for a long time until the recipient is finally found.
• The product you ordered from Aliexpress follows to the post office address, based on the six digits of the index. A postal worker, when sorting mail, no longer looks at the postal code, but at the address indicated on the parcel.
• Visitors to the Aliexpress website who are registering for the first time or are at the stage of filling out an order form when entering information in the “delivery address” field may have difficulty determining the postal code. The buyer must enter 6 digits of the nearest Russian Post office. To ensure that your parcel does not get lost and is delivered on time, learn from the article how to correctly enter the index on Aliexpress when filling out the registration form or when placing an order, and how to make changes in the “delivery address” field.

What is a postal code in Aliexpress, what does it mean when ordering?

If you are just starting to make purchases on Aliexpress or other online stores, then you may have questions regarding parcel delivery. When placing an order on Aliexpress, you will need to indicate the postcode.

What numbers should I enter on the order form? For residents of small towns with only one post office, the postcode remains the same. But what numbers should I give to residents of large cities with several post offices?

Registration form on Aliexpress

• The Aliexpress form includes the index assigned to a specific post office. These 6 numbers are what you enter into your delivery address.
• The index of the city, regional center, or main post office is not indicated. The buyer needs to find out which post office serves his address. The address contains numbers indicating the number of this post office.

If you are now completely confused and cannot determine which 6 digits to enter in the “delivery address” field on Aliexpress, then this article is for you.

How to find out your postal code for Aliexpress?

To determine the mail number to which your address is assigned, use a website with a laid out database of address and postcode correspondence.

To find out the index, you need to go to the Russian Post website

• All you need to do is follow a few steps: go to Yandex and enter search bar city, street and house number.
• Follow any of the links that open on the page and you can find the familiar six digits of the index.
• If this method does not suit you, enter the name “Russian Post” into the search engine and enter your mail address that you use to receive correspondence. You can also use the special “index search” tab.
• However, it also happens that after searching for an index on the Internet, you are still plagued by doubts about whether the index corresponds to your address. In such a situation, it is worth looking in your home for correspondence from government agencies that was sent to your address to you personally (from the tax office, traffic police, social security).

• If you could not find such letters, then you can ask a pensioner you know about the index. The pension is calculated at the address of the post office whose postal code you are interested in.
• Any post office will also be able to tell you the correct zip code.
• When you fill out all the fields, do not rush to click the “Save” button: check whether the entered data is correct. Perhaps you made a small mistake or entered the wrong number, which will make delivery of the ordered and paid goods to you impossible.

I made a mistake with the index on Aliexpress: how to change the index?

If you wrote down the index number on the Aliexpress website, then don’t be upset.

• Automatic sorting of correspondence makes the work of postal specialists easier. But local postal workers also take into account the recipient's address.
• If there are two or more post offices in the city, if the address indicates the index of the main post office, or the address assigned to another post office, you will eventually receive the goods ordered on Aliexpress, but not soon.
• When placing an order, you should not skip the stage of entering the 6-digit index, hoping that sooner or later the product you need will arrive at its destination. By doing this, you only complicate the work of the post office, and the moment when you can receive the parcel is delayed indefinitely.

You can change the address on Aliexpress in the following way:

• Go to the “My Account” section, then go to the My AliExpress tab
• Proceed to the “Delivery Address” section and click on the edit button
• After the changes have been made (don’t forget about transliteration: we write everything in English letters), click on the Save button

The buyer can change the data in the address already at the stage of placing an order, using the “Edit” tab. It is located immediately below the address. After pressing the button, changes are made. Without an index in the address, the parcel will take a long time to travel.

You can inform the seller about contact information incorrectly entered into an already paid order in personal correspondence. For a mail item that has not yet been sent:

• The seller will print the address with the changes on the package itself. There will be no confusion if you write information in English in the message in the "MESSAGE" field. However, the buyer should be aware that this is not the seller's responsibility.
• Moreover, in this case, he will need to pay for sending a budget unregistered parcel with a changed address, or this procedure will be impossible.
• You should not indicate in the message only additions to the already entered address, because this will only cause confusion. It will be difficult for the seller to determine the exact address.
• If the order has already been placed, but the buyer notices an error in the contact information, then you can cancel the order. The reason for cancellation is indicated - incorrect address. But you should know that the cancellation of your order must be confirmed by the seller.
• In this case, the buyer will receive the funds received by the seller for the order in 9-14 days. After this, all that remains is to place a new order, which will already contain the correct contact information (the address at which you want to receive the parcel, and not the address of registration or place of residence).

Incorrectly indicated the index on Aliexpress | Aliexpress: what will happen, where will the parcel arrive?

• The “lost” parcel will, of course, be forwarded if the postal workers figure out the wrong address. But if things are really bad, then the package you are waiting for will be sent back or delivered to the first available post office. If such a product finds its recipient, it is likely that it will be damaged due to repeated shipments.
• If you ordered a product on Aliexpress and the seller quickly arranged the shipment, then you will not be able to make changes to the delivery address, as well as change the index to the correct one. It is believed that the seller in this case submits an application to the post office. However, such a solution to the problem with an incorrect index is not realistic.

• The buyer can change the delivery address if the delivery of the ordered goods was not rushed. If you see an incorrect index, you should change it as soon as possible.
• This is done with personal account on Aliexpress. We write directly to the seller by filling out the “Message” field, which is located on the order data page. Even if the seller decides to ignore your message, you will have an advantage in a dispute over an item that has not arrived but has been paid for.
• It is impossible to receive a parcel without indicating the city in the “address” line.
• A parcel that arrives at the wrong post office will receive a tracking status of “Dosyl” and will be redirected to another department.
• If the product you ordered was sent, but with an error in the address, then the parcel can be tracked using the track number. The buyer will be able to receive the goods from Aliexpress if he comes to the post office with a passport and phone number. You will have to explain the situation at the post office and convince the employees that the ordered goods are intended for you.

How is the parcel sent?

• Russian Post provides the service “Resend a parcel to another address”. To do this, you need to contact the post office at your address. There you will be given a Notification Application form to change the parcel delivery address.
• The application must indicate the address and date of departure of the parcel in Latin. The incorrect address is also written in Latin. Please indicate the address to which the postal item should be delivered in Russian.
• Next, you need to fill out an application at the post office. Don't forget to take your passport with you for this. The service of sending parcels is paid. You will need to save the tear-off coupon of the notification application and track the further path of the parcel using tracking.

Video: What to do if, according to the tracking number, your parcel is not going to your address?

If you specify the wrong index in a letter

In the second case, according to the rules, a Russian Post employee should not release the parcel, although naturally you can try to negotiate with the employee. At the same time, the chance of reaching an agreement will be much higher if your registration address coincides with the address indicated on the parcel. But of course, matching addresses does not guarantee that you will receive your parcel. After all, according to the rules, the shipment is issued only to the person for whom it is really intended. If an agreement cannot be reached, then the sender of the parcel must write a statement stating that he indicated the wrong last name (first name) on the parcel. I personally managed to receive a money transfer for a fairly decent amount when the address was not indicated at all along with the transfer, and my last name was written without a given name and in the feminine gender (not Ivanov, but Ivanova). You can read about this case at the very end of the article: “Cash on delivery does not arrive.”

What to do if the postal code is incorrect?

Important

I had such a case, instead of my zip code, I indicated the zip code of another district of our city, but the parcel still arrived, albeit a week later, although it is not a fact that it was late because of the zip code. Except for the index, everything was indicated correctly. I think there is nothing wrong with this, but only if the address is indicated correctly. This happened to me once; one number was entered incorrectly.

Don't worry. You don't need to do anything. The parcel will find its addressee, the only thing is that such a parcel will take much longer. Parcels are first packed by city.

Russian Post" at http://www.russianpost.ru/rp/servise/ru/home/postuslug/searchops (you will be taken to the search page shown in Figure 1; and Figure 2 shows the search result). Please note: on letters and postcards with a code stamp, the addressee's index is filled in with stylized numbers in ink of any color, with the exception of red, yellow and green. This will make the index “readable” for automatic sorting machines: Figure 3 Example of correct writing of index numbers CollapseShow Figure 4 Filling out the index in a specially designated place CollapseShow Figure 5 Filling out the index on envelopes without special lines (such envelopes are not subject to automatic sorting) CollapseShow “Registered letters” and “insured letters” are a slightly different category of letters and are called “registered letters.”

What is a postal code and why is it needed?

Info

If you indicated the address in the letter, then it is possible that the parcel will reach the recipient, the postal code is a very important part, you need to be more careful when writing, if it does not arrive, then you can call the post office and clarify the situation right there!

• Don't worry. You don't need to do anything. The parcel will find its addressee, the only thing is that such a parcel will take much longer. Parcels are first packed by city. Then in the main department of the kidneys of your city they are packaged according to the index.

Will a letter arrive with an incorrectly specified index?

Attention

Date of publication: 01/25/2018 A correctly specified shipping address and postal code is one of the guarantees that the recipient of the parcel will receive it exactly within the target timeframe allocated for delivery. Otherwise, if the recipient's postcode or address is indicated incorrectly, then most likely the parcel will be delayed or will not be delivered to the final addressee at all. And in in this case There is no point in shifting responsibility to Russian Post employees.

The parcel was sent to the wrong postcode...what should I do???

The postal item will be stored for 15-30 days (depending on the type of item), and then it will be sent back. In this case, the recipient’s main assistant will be the track number, with which you can track the shipment. The status of the parcel will most likely be “Arrived at the place of delivery”. Sometimes an item may be returned to the sender with an "Incomplete Address" mark. If the apartment number is illegibly written on the parcel, postmen sometimes improvise: the notice of the parcel is not placed in anyone’s specific box, but placed on the windowsill or in another visible place in the entrance. The third option is the most difficult. After all, if at least the wrong apartment number is indicated, then the parcel (small package), notice or letter may be dropped into someone else’s mailbox.
In this case, the postman will not be at fault.

I indicated the wrong postcode - my email postcode changed a couple of years ago

In case of more serious errors, your mail item may be returned to you. This is especially true for parcels. The letter may still end up in someone else's mailbox and the person who received it will not give it to the postman. the author of the question chose this answer as the best. If the sender incorrectly wrote the recipient's index on his letter or parcel, then first the shipment will go to the post office at specified index. Sorting is done automatically.

Incorrect index specified

Figure 1 Index search window for an address on the Russian Post website Collapse Show Figure 2 Index search result on the Russian Post website Collapse Show If there is no index in the address, the letters go to manual sorting, where they are manually sorted by address. Manual sorting is much slower than automatic sorting, which means that the letter will reach the recipient with some delay (what it will be depends solely on the human factor). But the letter will reach the addressee in any case. And this is the same for all letters that fall into the “simple letters” category.

These are postal items accepted without issuing receipts to the senders and handed over (delivered) to recipients without a receipt. The postal code is an integral part of address data.
In case of more serious errors, your mail item may be returned to you. This is especially true for parcels. The letter may still end up in someone else's mailbox and the person who received it will not give it to the postman.

• Of course, an incorrectly written index cannot be corrected once the letter or parcel has been sent. But if the address is written correctly, the shipment should arrive, although perhaps more slowly than it could. If after some time the addressee does not receive anything, then you will have to declare the shipment wanted in the place from which you sent it. The post office is responsible for shipments within six months.
• If the sender incorrectly wrote the recipient's index on his letter or parcel, then the shipment will first go to the post office according to the specified index. Sorting is done automatically.

The postal code is the number of the post office to which your postal address is assigned. In Russia it looks like a sequence of 6 numbers. Where the first three numbers are the city code, and the rest are the post office number. The index is added to the postal address and is used to automatically sort mail correspondence. The speed of delivery of your parcel depends on how correctly the index is written.

Almost the entire way, namely to your post office, the parcel travels solely based on these numbers. And only when the parcel falls into the hands of a local postal worker, attention is paid to the address indicated on your postal item. If the postal code is entered incorrectly, the parcel will first go to a completely different post office.

Date of publication: 01/25/2018

The correctly specified shipping address and postal code is one of the guarantees that the recipient of the parcel will receive it exactly within the target time allotted for delivery. Otherwise, if the recipient's postcode or address is indicated incorrectly, then most likely the parcel will be delayed or will not be delivered to the final addressee at all. And in this case, there is no point in shifting responsibility to Russian Post employees.

It is necessary to correctly understand the scheme for sending postal items: parcels and letters on the territory of Russia are initially delivered not to a specific address of the recipient (city, street, house), but rather according to an index, which is conventionally the address of a particular post office (OPS). The index is necessary to facilitate the sorting of correspondence, including automatic ones.

At the very first stage of acceptance of a postal item and its initial processing, the postal employee does not check the correspondence of the full address and postal code. The maximum that a sorting point worker can pay attention to during manual processing is the discrepancy between the OPS index and the city in which this OPS should be located. In this case, the parcel will most likely be immediately returned to the sender.

Below we will consider each case separately and try to figure out what to do if you entered the zip code or address incorrectly. Will the parcel arrive in this case? We will also look at the moment when the recipient's last name or first name is indicated incorrectly.

An incorrect index was specified or there was an error in the index. Will the parcel arrive?

Perhaps the most common mistake when filling out the accompanying address for a parcel or letter is the wrong index. The index, as I mentioned above, is the conventional digital address of the post office where the parcel should be sent. If an error in the index was not detected at the initial stages of processing and sorting the postal item, then the parcel (letter) will be sent exactly to the post office whose index was incorrectly indicated by the sender. And at the final post office where the shipment will arrive, if it is determined that the recipient’s address does not fall within the service area of ​​this department, the parcel will be resent. The delivery is made to the department that serves the address (house) of the recipient.

The main thing that the recipient loses if the index was incorrectly specified is time. That is, the parcel will reach the addressee much later than it would have been under favorable conditions. And you should understand that the parcel will be delivered from a neighboring post office much faster than from a branch in another city.

True, sometimes the parcel may remain waiting for its recipient at the post office according to the zip code, that is, it is not sent back!

If the index was not specified at all, and this can happen, for example, with a simple letter, then the processing of such mail is carried out manually. Correspondence is sent to this address.

It is worth understanding that in reality everything does not always happen as described above. At any time at some stage of processing, your mail item may be returned back to the sender. Therefore, knowing for sure that the index on the parcel is written with an error, try to track the shipment and act according to the situation.

The address indicated is incorrect or there is an error in the address (street, house, apartment).

In this case, there are three possible errors:

1. In the address, that is, in the name of the city, district, street / avenue / lane, only a typo or spelling error was made.
2. If some part of the address is illegible or not indicated at all
3. The address is indicated with an error (the wrong street, house or apartment is indicated).

In the first case, most likely there should be no problems at all. The post office employs people who are well acquainted with the territory they serve. Therefore, if there is some typo in the address, it will not be difficult for them to guess where the letter or parcel should ultimately be delivered.

In the second case, if the postal employee cannot make out the house or apartment number, and in some cases the street name, the parcel will most likely remain waiting for the recipient at the post office. The postal item will be stored for 15-30 days (depending on the type of item), and then it will be sent back. In this case, the recipient’s main assistant will be the track number, with which you can track the shipment. The status of the parcel will most likely be "Arrived at the delivery location".

Sometimes the item may be returned to the sender with a note "Incomplete address".

If the apartment number is illegibly written on the parcel, postmen sometimes improvise: the notice of the parcel is not placed in anyone’s specific box, but placed on the windowsill or in another visible place in the entrance.

The third option is the most difficult. After all, if at least the wrong apartment number is indicated, then the parcel (small package), notice or letter may be dropped into someone else’s mailbox. In this case, the postman will not be at fault. Therefore, in this case, it is worth “arming yourself” with the postal identifier number of the parcel and constantly tracking it. After she arrives at the post office, you need to immediately go to the post office and explain the whole situation to the employee. Ordinary, normal people work at the post office, so most likely you will receive your parcel. Otherwise, the sender will need to go to his post office with a check and passport and write application for changing addressee data.

The surname is incorrect (the surname or first name is misspelled)

Cases where a mistake is made in the recipient's last name or first name are not uncommon. There may be options, as with the address, when there is only some insignificant typo (a letter is missing or another letter is written instead of one) or the last name (first name) is completely different.

In the first option, the parcel will most likely be issued.

In the second case, according to the rules, a Russian Post employee should not release the parcel, although naturally you can try to negotiate with the employee. At the same time, the chance of reaching an agreement will be much higher if your registration address coincides with the address indicated on the parcel. But of course, matching addresses does not guarantee that you will receive your parcel. After all, according to the rules, the shipment is issued only to the person for whom it is really intended.

If an agreement cannot be reached, then the sender of the parcel must write a statement stating that he indicated the wrong last name (first name) on the parcel.

I personally managed to receive a money transfer for a fairly decent amount when the address was not indicated at all along with the transfer, and my last name was written without a given name and in the feminine gender (not Ivanov, but Ivanova). You can read about this case at the very end of the article: ““.

I would be grateful if in the comments below you would share cases from your life when your parcels or letters were incorrectly indicated with an index, address or last name. In these cases, did the parcel arrive? Did the postal workers give it to you?