Turned off cable TV. MTS cable TV

The MTS company is known to most residents of Russia as one of the largest mobile operators. But its activities are not limited to just one service.

The company offers high-speed Internet, TV Internet and satellite television. By expanding the list of its services, the company takes care of their high quality and ease of use.

Connecting to cable television will allow the subscriber to watch programs that fully correspond to his interests. In addition to basic TV channels, cable TV offers sports, children's, educational, information, entertainment and other channels. It is not surprising that in such a wide range, everyone can easily find their favorite TV channel.

How to activate such an MTS service? The provider provides the subscriber with access to high-quality broadcasts of TV channels after completing a few simple steps. The subscriber must:

Call or visit the official Internet resource of the operator to find out if connection is possible at its address.
Submit an application.
The MTS TV service is provided only to the owner of the apartment, or upon his written application.
Agree on the date and time for the technicians to arrive to install the equipment.
Cable laying and equipment setup. Please note that you can set up only one TV or computer for free. You need to set up other devices yourself, or a technician will do it for an additional fee.
After completing the installation and configuration of the devices, the technician who connected the subscriber to the service checks the quality of the program broadcast, after which a service agreement is drawn up and signed.

Service Management

Each subscriber on the official portal of the MTS company has access to a personal account, thanks to which they can:

monitor your account balance;
make payment;
submit an application to change the tariff plan;
connect new services or refuse unnecessary services.

The cost of cable television varies by region. You can find out how much MTS TV costs in your city on the company’s official website or by calling.

For example, in Moscow and the Moscow region, today there are the following tariffs:

Subscribers are provided with:

Ability to view HD channels;
Several tariff package options;
Displaying useful information on the TV screen;
Viewing a program from the archive;
Video room;
Selecting a language for watching TV channels.

Due to a change of place of residence or for some other reason, some clients have a question: “How to disable the service?” To do this, you need to come to the company’s office, terminate the contract and return the received equipment.

Satellite television

MTS TV satellite is an opportunity to watch your favorite TV channels in any locality in Russia, regardless of their location. This became possible due to the fact that the ABS-2 satellite is located almost above the center of Eurasia. This sets the company apart from its competitors, whose devices are located in the eastern or western part of the continent, which does not allow high-quality signal reception in all regions.

Next distinctive feature Satellite TV from MTS is interactivity. Subscribers receive a set-top box containing a SIM card with a special tariff for managing various additional services.

The company offers a basic package that comes with 128 channels. Subscribers can expand the list by adding themed kits, for example, for children or sports.

How much do such services cost? The subscription price for one month is 140 rubles, but if you subscribe for a year, the amount will be 1200 rubles. It should be noted that the service can only be activated if you have special equipment. To purchase the required set of devices you will need to pay from 3840 rubles.

How to disable the service? To do this, you need to visit the company’s office and terminate the contract.

Mobile TV from MTS

A modern mobile gadget is used not only as a means of communication. In addition to various applications for games and work, good smartphone or the tablet plays videos and pleases its owner with interesting programs.

In order to be able to watch your favorite TV programs on your phone or tablet at any time, you need to connect MTS mobile television. The company began providing this service in 2011, and in just a few months 30 thousand subscribers used it.

Constantly developing and improving this service, today, using the Mobile TV systems application, you can watch more than 100 TV channels. The subscriber can choose a payment method convenient for him - 300 rubles. per month or 15 rubles. per day.

Connecting and disconnecting Mobile TV

How to connect or how to disconnect MTS TV? This can be done at any time convenient for the subscriber. The company offers easy connection and disconnection of the application. Each person can choose the most suitable option for themselves.

You can connect or disconnect MTS TV in one of four ways:

by sending an SMS with the text 1 to number 999;
by generating a USSD request: *111*999*1# (daily payment) or *111*997*1# (monthly payment).
in your personal account;
in the mobile portal.

When you connect using one of the methods described above, you receive a response SMS to download MTS TV. After installing the application on your gadget, you need to perform a simple activation, and you can immediately watch your favorite TV channels.

Before turning off the service, you need to clarify which tariff the subscriber uses (monthly or daily).

There are two main options for how to disable Rostelecom interactive television. Let's look at each in more detail.

This option is considered the most optimal, since a person can directly ask a specialist all questions about how to disconnect from TV. Before visiting a provider branch, you need to prepare the following:

passport;
contract;
set-top box (if it was rented from the provider).

At the company’s office, the user will be asked to fill out an application for refusal of the services provided. You should know that such documents are always prepared in duplicate. One is given to company employees, and the other remains with the user.

Addresses of sales and customer service centers can be found on the official website

Then you need to return the rented television equipment. But you shouldn't expect the television to be turned off right away. The contract will be terminated after consideration of the application, and only if the user has no debt to the provider. If there are no obstacles to terminating the contract, then after some time Rostelecom employees will contact the subscriber by phone, who need to once again confirm their refusal from interactive TV. After which the television will turn off.

Option 2: Remote failure

What is voluntary blocking

If a person wants to give up Interactive TV temporarily (vacation, long business trip), then he can use the “Voluntary blocking” service.

How to activate the option:

write an application at a company branch, or activate the option in your personal account;
the application contains the subscriber's data and personal account number;

You should know that the option is enabled for no less than 30 days. How to disable the option:

contact the company’s specialists via hotline;
disable the option through your personal account.

Refusal of other services in your personal account

You cannot disable Rostelecom television through your personal account, but you can temporarily block it. And also with the help personal account you can connect and disconnect everything Additional services. If the user wants to refuse paid television options, then to do this they need to follow these steps:

Log in to the provider.
Go to the “Personal Account” section.
Select the “Paid Services” tab.
A list of activated paid services. On the contrary, for each connected service there will be an inscription: “Enable” and “Disable”.
Click on the option you want to disable.
After which on email you will receive an email with an activation code.
This code must be entered into a special column on the television panel.
Paid option disabled.

To avoid problems when terminating the service, the following factors must be taken into account:

no debt on the subscriber’s account;
timely return of the set-top box, otherwise the fee for it will be charged even after the TV is turned off;
Studying the contract at the stage of connecting the TV will subsequently help you avoid unpleasant surprises, for example, such as the need to buy back the rented equipment.

The information presented in the article gives the user a complete answer on how to disable Rostelecom digital television and other additional services. Read further,

A fairly pressing question for consumers of the Internet and TV provider Dom.ru today is the question of how to disconnect from Dom.ru? This is due to the fact that the most typical problem with the Internet provider Dom.ru is the low quality of services. Another reason for disconnection may be the poor quality of the company’s service, or the subscriber’s need to change their place of residence. The only option is to terminate the contract with the service provider.

Make an appointment at the Dom.ru office

In order to be on time for an appointment and not get into the queue, the simplest solution is to call the specified coordinates of the call center. Details are indicated in each standard agreement. By calling the office, you will need to identify your desire to disable the service, clarify the exact addresses of subscriber service centers, and make an appointment for the appointed time. It is important to take into account that the opening hours of each office are different (some receive subscribers until 17.00, others until 20.00), and if you do not specify the period in advance, you can simply travel in vain. The second important point is that the offices accept applications from those wishing to terminate the contract until 14.00, after which a decision is made.

Termination of an agreement

The service operator can turn off cable television and the Internet unilaterally if the terms of the contract have been violated by the subscriber. This provision is indicated in the wording of Federal Law No. 171-F3 dated December 21, 2004. Before terminating the contract for Dom.ru cable television or digital TV, you will need to write an application to terminate the contract and pay for the services provided, as well as compensate for the damage caused, if any.

The reason for turning off television or the network may be the absence of one of the required items (in this case, the subscriber does not pay).

These items include:

date of signing the agreement with Dom.Ru;
availability of all details, both subscriber and operator;
indication of the license, current accounts of the organization;
information about the subscriber who ordered the service;
the address where the digital TV client equipment and Internet were installed;
technical indicators and network performance standards were measured, a compliance certificate was drawn up;
the tariffs at which the subscriber is served are established and indicated;
The address to which invoices for services rendered is delivered;
the expiration date of the agreement is indicated;
obligations are presented in written form both on the part of the operator Dom.Ru and on the part of the subscriber, the procedure for the responsibility of each of the persons is regulated.

If all this is included in the agreement, you can use the provisions “On approval of the rules for the provision of telematic communication services,” namely paragraph 46, and disable Dom.Ru unilaterally. The user has a completely legal right to do this, on the basis of which he can disconnect at any time without giving a reason. The procedure is quite simple, you just need to contact the subscriber service center and order termination of the contract with Dom.Ru, write a statement, and check the means of payment deposited into the account.

Delivery of equipment (set-top box, wi-fi router)

If it becomes necessary to disconnect Dom.Ru Internet, you will need to hand over the equipment installed by the operator (if it was installed within the framework of the agreement by the service provider and was not the property of the subscriber). If such a situation arises, the user will be required to:

contact the company’s service specialists;
order service shutdown;
coordinate the time of arrival of the technical team and dismantling of the installed equipment.

When handing over equipment to Dom.ru, it is important to draw up a transfer and acceptance certificate with an accurate description of the serviceability of the units and the presence of defects (if any).

The procedure for terminating the agreement is identical for all tariffs and services.

Video: chaos of the Dom.ru company in the Bashkir Republic